Client Technologies Technician, Sr. jobs in Macon, GA

Client Technologies Technician, Sr. maintains, repairs, and troubleshoots desktop hardware and software packages. Interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. Being a Client Technologies Technician, Sr. is responsible for writing documentation to describe product corrections. Writes manual for end-users to describe installation and operating procedures. Additionally, Client Technologies Technician, Sr. requires a bachelor's degree or its equivalent. Familiar with the field's concepts, practices, and procedures. Typically reports to a manager. To be a Client Technologies Technician, Sr. typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Service Desk Support Technician
  • Invision Technologies
  • Macon, GA FULL_TIME
  • Position Summary

    Invision Technologies, LLC is looking for additional Service Desk Support Technicians to join our team.  The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to intake and triage client issues.  The Service Desk Support Technicians are the first point of contact for support requests who then resolve or escalate the issues for resolution.  Qualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levels.  Ideal candidates are self-directed, great on the telephone, organized, a great communicator, and consistent in maintaining our high-quality of standards.  The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.  

    Responsibilities & Duties
    • Serve as initial client issue/request intake for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support
    • Intake client issues/request through email and telephone, triage issues accordingly per company processes
    • Provide remote support to clients and serve as the first point of contact for issue reporting
    • Responsible for service ticket scheduling, escalation, and client satisfaction
    • Ensure quality services are performed to the agreed SLA
    • Offer our clients a true “white-glove” support experience and exceed their expectations
    • Work with counterpart technicians to schedule and follow up on outstanding issues
    • Conduct inventory control procedures including product receiving, shipping, purchasing, and overall inventory management  
    • Create and maintain thorough documentation and configurations within company tools 
    • Interface with third party vendors as a liaison between client and vendor
    • Other duties as assigned

    Knowledge, Skills & Personal Qualities
    • Demonstrate excellence in customer service
    • Excellent communication skills 
    • Ability to identify simple to complex problems and analyze them for triage or solution
    • Demonstrate problem-solving strategies and practical knowledge
    • Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures
    • Working knowledge of computer systems, including hardware, software, OS, and peripherals
    • Demonstrated ability to work in a fast-paced environment
    • Time management, organization, communication is vital
     
    Required Qualifications 
    • High school diploma or equivalent required
    • 1 year support or call center/dispatch experience
    • Exceptional written and verbal communication skills
    • Ability and desire to learn and adapt quickly
    • Exceptional customer service skills
    • Attention to detail
     
    Preferred Qualifications
    • Advanced level degree or certifications desired
    • Managed Service Provider experience
    • Use of PSA/Ticketing system experience
    • Call center/dispatch experience 
    • Experience as a tier 1-2 IT Support Specialist
    • Working knowledge of O365, Azure, Sharepoint

    Benefits
    • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability
    • Employer-provided life insurance at no cost to the employee
    • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service
    • Monthly mobile phone stipend 
    • Career path after 6months to outline future career growth
    • Eighteen days of paid time off annually
    • Salary commensurate with experience

    Disclaimer
    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees.
  • 20 Days Ago

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Software Deployment and Hardware Technician
  • MKS2 Technologies
  • Dublin, GA FULL_TIME
  • Software Deployment and Hardware Technician MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Secu...
  • 8 Days Ago

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Warehouse Technician
  • Procter & Gamble | Plant Technician
  • Center, GA OTHER
  • Job DescriptionProcter & Gamble (P&G) is the largest consumer packaged goods company in the world. We have operations in over 75 countries, with 65 trusted brands that improve lives for 5 billion cons...
  • 1 Month Ago

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FIRE ALARM TECHNICIAN
  • Ace Technologies, LLC.
  • Macon, GA FULL_TIME
  • Are you looking for a career, not just a job? Look no further as Ace Technologies, LLC is the place for you! Ace Technologies is a full-service integrator. While our roots are in industrial controls, ...
  • Just Posted

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SENIOR FIRE ALARM TECHNICIAN
  • Ace Technologies, LLC.
  • Macon, GA FULL_TIME
  • Are you looking for a career, not just a job? Look no further as Ace Technologies, LLC is the place for you! Ace Technologies is a full-service integrator. While our roots are in industrial controls, ...
  • 6 Days Ago

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FIRE ALARM TECHNICIAN (COVID VACCINATED)
  • Ace Technologies, LLC.
  • Macon, GA FULL_TIME
  • Are you looking for a career, not just a job? Look no further as Ace Technologies, LLC is the place for you! Ace Technologies is a full-service integrator. While our roots are in industrial controls, ...
  • 1 Day Ago

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0 Client Technologies Technician, Sr. jobs found in Macon, GA area

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Controls Technician
  • Channel Personnel Services
  • Macon, GA
  • Job Description Job Description v Looking for someone with an Associates degree preferred with at least 3 years of indus...
  • 3/28/2024 12:00:00 AM

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QC Technician
  • Nichiha
  • Macon, GA
  • Quality Control Technician - SAFETY: 1)Understand and follow all safety procedures a)Current on all safety trainings b)W...
  • 3/27/2024 12:00:00 AM

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Field Technician
  • Hiring Now!
  • Macon, GA
  • Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
  • 3/26/2024 12:00:00 AM

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Maintenance Technician
  • Jet Food Stores
  • Macon, GA
  • Description: JET Food Stores of Georgia, the leading family operated convenience store chain throughout Georgia. We are ...
  • 3/25/2024 12:00:00 AM

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HVAC Installation Technician
  • The Blue Collar Recruiter - Marietta
  • Monticello, GA
  • Job Description Job Description We are a small company striving to set the standard higher. We are looking for a team me...
  • 3/25/2024 12:00:00 AM

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Maintenance Technician / HVAC Technician
  • Pro-Tech Services- Plumbing, Heating, & Air
  • Macon, GA
  • Job Description Job Description HVAC Technician - Byron, GA Job Description: As an HVAC Technician, or Heating, Ventilat...
  • 3/25/2024 12:00:00 AM

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Maintenance Technician / Service Technician HVAC
  • Total Comfort Cooling and Heating
  • Warner Robins, GA
  • Job Description Job Description HVAC Technician - Macon, GA As an HVAC Technician, or Heating, Ventilation, and Air Cond...
  • 3/25/2024 12:00:00 AM

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Maintenance Technician
  • Rise Technical
  • Macon, GA
  • Maintenance Technician (Manufacturing/Production) $25 - $33 per hour + 401k + Overtime + Training + Progression + Develo...
  • 3/24/2024 12:00:00 AM

Macon (/ˈmeɪkən/), officially Macon–Bibb County, is a consolidated city-county located in the state of Georgia, United States. Macon lies near the geographic center of the state, approximately 85 miles (137 km) south of Atlanta, hence the city's nickname "The Heart of Georgia." Located near the fall line of the Ocmulgee River, Macon is the county seat of Bibb County and had a 2017 estimated population of 152,663. Macon is the principal city of the Macon metropolitan area, which had an estimated population of 228,914 in 2017. Macon is also the largest city in the Macon–Warner Robins Combined St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Technician, Sr. jobs
$67,506 to $97,087
Macon, Georgia area prices
were up 1.5% from a year ago