Client Technologies Technician, Sr. jobs in Albany, GA

Client Technologies Technician, Sr. maintains, repairs, and troubleshoots desktop hardware and software packages. Interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. Being a Client Technologies Technician, Sr. is responsible for writing documentation to describe product corrections. Writes manual for end-users to describe installation and operating procedures. Additionally, Client Technologies Technician, Sr. requires a bachelor's degree or its equivalent. Familiar with the field's concepts, practices, and procedures. Typically reports to a manager. To be a Client Technologies Technician, Sr. typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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VOIP Support Technician
  • Invision Technologies
  • Albany, GA FULL_TIME
  • This is a full-time position based in Albany, Ga. 

    Position Summary
    Invision Technologies, LLC is looking for additional VOIP Support Technicians to join our team.  The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to fully support our growing VoiceConnect phone service offering.  The VOIP Support Technician is the first point of escalation for support requests related to VOIP hardware, faxing, and back-end programming.  Qualified candidates must have the ability to communicate with clients and co-workers at both technical and non-technical levels.  Ideal candidates are self-directed, great on the telephone, organized, a great communicator, and consistent in maintaining our high-quality of standards.  The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.  

    We have found that our most successful team members have come from various backgrounds, but they all share these common traits… strong commitment to customer service, an innate “can do” attitude, and loving the thrill of successfully overcoming obstacles and providing solutions. Sound like you?

    Responsibilities & Duties
    • Setup and deploy VOIP phones, configure back-end domains per client needs
    • Routine maintenance and service requests such as moves, adds, and changes to VOIP equipment and programming
    • Create and conduct VOIP hardware and software training with clients
    • Troubleshoot and repair various VoIP hardware and software
    • Oversee and manage client faxing needs, issues, and troubleshooting
    • Work with Telecom carriers as it relates to investigating issues, obtaining service, troubleshooting, porting, etc.
    • Ensure quality services are performed to the agreed SLA
    • Offer our clients a true “white-glove” support experience and exceed their expectations
    • Work with counterpart technicians to schedule and follow up on outstanding issues
    • Create and maintain thorough documentation and configurations within company tools 
    • Interface with third-party vendors as a liaison between client and vendor
    • Other duties as assigned

    Knowledge, Skills & Personal Qualities
    • Demonstrate excellence in customer service
    • Excellent communication skills 
    • Knowledge of VoIP systems and IP Protocols
    • Entry-level to mid-level network troubleshooting and documentation
    • Familiarity with WAN and LAN systems.
    • Ability to identify simple to complex problems and analyze them for triage or solution
    • Demonstrate problem-solving strategies and practical knowledge
    • Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures
    • Working knowledge of computer systems, including hardware, software, OS, and peripherals
    • Demonstrated ability to work in a fast-paced environment
    • Time management, organization, and communication are vital
     
    Required Qualifications 
    • A high school diploma or equivalent required
    • Exceptional written and verbal communication skills
    • Ability and desire to learn and adapt quickly
    • Exceptional customer service skills
    • Attention to detail

    Preferred Qualifications
    • Advanced level degree or certifications desired
    • Managed Service Provider experience
    • Use of PSA/Ticketing system experience
    • Experience as a tier 1-2 IT Support Specialist or related VOIP/telephony position
    • Working knowledge of O365

    Benefits
    • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability
    • Employer-provided life insurance at no cost to the employee
    • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service
    • Monthly mobile phone stipend 
    • Career path after 6 months to outline future career growth
    • Eighteen days of paid time off annually
    • Salary commensurate with experience

    Disclaimer
    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees.
  • 14 Days Ago

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Service Desk Support Technician
  • Invision Technologies
  • Albany, GA FULL_TIME
  • Position Summary:Invision Technologies, LLC is looking for additional Service Desk Support Technicians to join our team. The ideal candidate exemplifies exceptional customer service while possessing t...
  • 1 Month Ago

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Telematics Technician
  • Nomad Mobile Technologies LLC
  • Sylvester, GA FULL_TIME
  • Nomad Mobile Technologies LLC is a Telematics Installation company. We install technologies such as Dashcams, DVR camera systems, GPS, electronic logbooks and many other forms of technologies needed t...
  • 2 Days Ago

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Georgia opening call
  • HealthEcareers - Client
  • Albany, GA FULL_TIME
  • Phoebe Putney Health System is looking for a procedure-focused BC / BE Gastroenterologist to join their staff to fill vacancy left by a retiring physician. Phoebe Putney Health System has been rooted ...
  • 1 Month Ago

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FIRE ALARM TECHNICIAN
  • Ace Technologies, LLC.
  • Hahira, GA FULL_TIME
  • Are you looking for a career, not just a job? Look no further as Ace Technologies, LLC is the place for you! Ace Technologies is a full-service integrator. While our roots are in industrial controls, ...
  • 22 Days Ago

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SENIOR FIRE ALARM TECHNICIAN
  • Ace Technologies, LLC.
  • Hahira, GA FULL_TIME
  • Are you looking for a career, not just a job? Look no further as Ace Technologies, LLC is the place for you! Ace Technologies is a full-service integrator. While our roots are in industrial controls, ...
  • 1 Month Ago

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0 Client Technologies Technician, Sr. jobs found in Albany, GA area

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DISH Installation Technician
  • Hiring Now!
  • Albany, GA
  • Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
  • 3/27/2024 12:00:00 AM

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Maintenance Technician
  • Tyson Foods
  • Camilla, GA
  • Maintenance Technician FULL-TIME $24.40/hr * Troubleshooting, maintaining, and repairing all equipment and company asset...
  • 3/27/2024 12:00:00 AM

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DISH Installation Technician
  • DISH
  • Albany, GA
  • Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
  • 3/25/2024 12:00:00 AM

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Pharmacy Technician
  • CVS Pharmacy, Inc.
  • Americus, GA
  • Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving...
  • 3/25/2024 12:00:00 AM

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DISH Installation Technician
  • Hiring Now!
  • Leesburg, GA
  • Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
  • 3/25/2024 12:00:00 AM

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Construction Technician
  • SERVPRO of Albany
  • Albany, GA
  • Job Description Job Description SERVPRO of Albany/Americus is looking to hire a construction technician to join our reco...
  • 3/25/2024 12:00:00 AM

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Electrical Mechanical Maintenance Technician
  • Quest Group Executive Search & Staffing Solutions
  • Albany, GA
  • Job Description Job Description Quest Group is searching for an Electrical Maintenance Technician for a highly respected...
  • 3/25/2024 12:00:00 AM

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Janitorial commercial cleaning technician
  • Harris M L Group
  • Albany, GA
  • Job Description Job Description Harris ML Group is an authorized franchise with Jani-King commercial cleaning services. ...
  • 3/24/2024 12:00:00 AM

Albany is a city in the U.S. state of Georgia. Located on the Flint River, it is the seat of Dougherty County. Located in southwest Georgia, it is the principal city of the Albany, Georgia metropolitan area. The population was 77,434 at the 2010 U.S. Census, making it the eighth-largest city in the state. It became prominent in the nineteenth century as a shipping and market center, first served by riverboats and then by railroads. Seven lines met in Albany, and it was a center of trade in the Southeast. It was part of the Black Belt, the extensive area in the Deep South of cotton plantations....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Technician, Sr. jobs
$66,804 to $96,077
Albany, Georgia area prices
were up 1.5% from a year ago