Client Technologies Technician jobs in Southfield, MI
Client Technologies Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. Being a Client Technologies Technician may require a bachelor's degree or its equivalent. Typically reports to a supervisor. To be a Client Technologies Technician typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Client Technologies Technician jobs
Client Success Manager
- Ascend Technologies
-
Auburn, MI
FULL_TIME
-
PURPOSE:
This position’s primary responsibility will be to manage the client relationship with our Managed Service customers. In this role, the Client Success Manager will: serve as the primary client contact, provide coordination between the client and our delivery resources in the event of delivery escalations, ensure clients expectations are properly managed, deliver client reporting, and provide proactive support for future technology solutions.
PRIMARY RESPONSIBILITIES:
The primary responsibilities of the Client Success Manager include:- Develop consistent long-term partnerships with customers to ensure mutual success and value realization.
- Focused on the Day-to-day management of complex client accounts that are larger than 5,000 in MRR.
- Understand short and long-term customer goals and objectives and recommend additional technical solutions and/or Ascend services.
- Coordinate the planning, design, and systems engineering work necessary to build and address client requirements.
- Manage client communication structure (Service Point of Contact, escalation contact, etc.).
- Communicate, and report on issue resolution.
- Engage assigned accounts on both an ad-hoc bases, as well as on a defined schedule for status updates, operational review, growth discussion, and relationship building.
- Delivery of required periodic reporting (Number of tickets, status of tickets, SLAs for response and resolution, availability of infrastructure, etc.).
- Provide mentorship and guidance to complimentary team members such as Architects, Engineers, SOA’s, and Client Success Associates.
- Coordination during an outage and coordination of proactive maintenance notices.
- Identify and communicate systemic issues to the operations team for remediation and resolution.
- Understand business needs and requirements of existing clients and help turn those goals into projects and proposals.
- Maintain structured account plans that detail short- and long-term IT plans.
- Assist with positioning other Ascend capabilities to existing clients.
- Drive the development/enhancement of Ascend methodologies, processes and approaches to enhancing the client experience.
PREFERRED SKILLS AND EXPERIENCE- Bachelor of Science in Computer Science, MIS, Business or similar degree
- 6 total years of progressively responsible roles relating to technical services and client-facing in the consulting or managed services industry.
- 2 years as a client-facing manager in the consulting or managed services industry
- Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis.
- Must have experience managing a variety of teams, including small engagements as well as large initiatives. Should have experience estimating project work and cost.
- Strong analytical, problem solving, and quality experience.
- Excellent organizational, verbal and written communication skills
- Passion for client service and creating great client experiences, with an attitude of “going above and beyond” to exceed expectations.
- Strong communication skills to be able to work with clients and present to C-level executives.
- Experience in developing work plans, project scopes, pricing estimates, and presentations to be able to assist in selling work to clients.
- Must have firm understanding of infrastructure and application development technologies, including Microsoft Operating Systems, O365, VMWare and Citrix virtualization technologies, networking knowledge, storage and backup solutions, anti-virus programs and experience supporting custom third-party applications.
- Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
WHAT WE OFFER:
We are offering a challenging and interesting opportunity with extensive responsibilities in a dynamic and fast-growing company! We are proud to provide an extremely competitive benefit package including: flexible paid time off, work from home opportunities, comprehensive medical plan options, dental, vision, flexible spending accounts, transit accounts, disability coverage, life insurance, employee assistance programs, 401k, and a fun and engaging work environment.
Ascend Technologies is an Equal Opportunity Employer. Our company views diversity as a powerful force in the workplace. Your experience, education, certifications, and drive to succeed make you uniquely qualified. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic prohibited by federal, state or local law.
- 1 Month Ago
Client Relationship Manager - 29027
- Exela Technologies
-
Troy, MI
FULL_TIME
- Why Exela? Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide ran...
- 1 Month Ago
Client Relationship Manager
- Pi-Square Technologies
-
Farmington, MI
FULL_TIME
- Description: Pi-square Technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company, Synergy Partner for major OEMs and Tier 1s and their implementation partners in ...
- 7 Days Ago
Client Services Support Analyst
- Member Driven Technologies
-
Farmington, MI
OTHER
- Job Details Job Location: Farmington Hills Office - Farmington Hills, MI Position Type: Full Time Salary Range: Undisclosed DescriptionSALARY RANGE $45,000-$50,000 POSITION LOCATION This position is e...
- 2 Months Ago
Electronics Technician
- Torch Technologies
-
Detroit, MI
FULL_TIME
- Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County and headquarte...
- Just Posted
Field Technician
- POMEROY TECHNOLOGIES
-
Detroit, MI
FULL_TIME
- Essential Job Functions Provides on-site field support to customers including basic troubleshooting, installation of hardware or software, and servicing and repairing systems and equipment. Verifies o...
- Just Posted
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0 Client Technologies Technician jobs found in Southfield, MI area
Technical Specialist, Power Conversion
- Scout Motors
-
Novi, MI
- Scout Motors Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in hi...
- 4/23/2024 12:00:00 AM
Engine Calibration- Technical Specialist
- Confidential
-
Auburn Hills, MI
- Job Description Job Description What you will be doing: As an Engine Calibration Engineer, you will primarily be respons...
- 4/22/2024 12:00:00 AM
Technical Expert - Computer Vision
- Magna Services
-
Troy, MI
- Technical Expert - Computer VisionJob Number: 65543Group: Magna CorporateDivision: Mobility USAJob Type: Permanent/Regul...
- 4/22/2024 12:00:00 AM
Casting Technical Specialist
- Ford
-
Dearborn, MI
- Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves an...
- 4/22/2024 12:00:00 AM
Manufacturing software technical specialist
- General Motors
-
Warren, MI
- Full job description Job Description Hybrid: Position does not require an employee to be on-site full-time but the gener...
- 4/22/2024 12:00:00 AM
Hydraulic Technical Specialist / Engineer
- Net2Source
-
Sterling Heights, MI
- Hi, Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific ...
- 4/22/2024 12:00:00 AM
ADAS Hardware Components Technical Expert
- Ford
-
Dearborn, MI
- Job Description In this position... We are the movers of the world and the makers of the future. We get up every day, ro...
- 4/21/2024 12:00:00 AM
System Integration Technical Expert
- Traxen
-
Plymouth, MI
- We are a Plymouth, Michigan based startup, developing cutting-edge technologies for Driver Assistance and Automated Driv...
- 4/19/2024 12:00:00 AM
About Southfield, Michigan
Southfield is a city in Oakland County of the U.S. state of Michigan. It is a northern suburb of Detroit. As of the 2010 census, the city had a population of 71,739. A part of Metro Detroit's upscale office market, the city's marque is a cluster of five golden skyscrapers – known as the "Golden Triangle" – that form the contemporary 2,200,000 square feet (204,400 m2) Southfield Town Center office complex with a Westin Hotel and a conference center. In addition, a 33-story luxury residential high-rise is separate from the complex. To the west, near the confluence of I-696/Reuther Freeway and M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Technician jobs
$61,668 to $84,239
Southfield, Michigan area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Client Technologies Technician do?
Client Technologies Technician in High Point, NC
My client in Pretoria is looking for a suitably qualified Desktop Support Technician to join their dynamic team.
December 30, 2019