Client Technologies Technician jobs in Oklahoma

Title : Field Support Technician

Location : Oklahoma City, OK 73116

Duration : 3-4 months (Potential to convert to FTE)

Pre-Screening Questions :

• Describe your experience supporting users in Sales, Finance and / or Law Firm? (This is Preferred, but not a deal breaker)
• How many years of Field / Desktop / Onsite Support experience? (10 Preferred)
• Briefly explain why you believe you are the best candidate for this position.

Resource's typical working day :

• Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
• Provides level I & II end-user support for software and hardware issues.
• Oversees the daily operations of the local area network.
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots Desktop Virus and malware issues.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
• Performs software and hardware inventory.

Top Must have Skills :

• Troubleshooting PC Hardware, Windows, Outlook / 365, Web browsers.
• Strong focus on customer service and communication skills (exceptional).
• Ability to triage incoming ticket requests and prioritize.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Routine reporting and data integrity.

Systems / Software proficiencies :

ServiceNow or any comparable ticketing system

Certifications / Licenses :

A PC Technician; Both Network and Dell Hardware certification is a plus.

Years of Experience needed :

• 5 Years of Experience is Required
• 10 Years is Preferred

Level of Education :

High School Diploma

Interview Process :

Virtual interviews (2 Zoom; 1 in-person) 3 Rounds; First is a technical interview, second is a cultural interview, and third is with the partners on the business side such as operations leaders.

Work Equipment Issued :

• Laptop

Last updated : 2024-04-23