Client Technologies Technician jobs in New Bedford, MA

Client Technologies Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. Being a Client Technologies Technician may require a bachelor's degree or its equivalent. Typically reports to a supervisor. To be a Client Technologies Technician typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Client administrator
  • Aventiv Technologies, LLC
  • Dartmouth, MA FULL_TIME
  • Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

    https : / / vimeo.com / 391578629 / 5ba31cc5e9

    This role is employee referral eligible.

    Will work 2 days a week at Bristol County and 3 days a week at Worcester County

    Job Purpose :

    The role of the Field Service Client Administrator (FSCA) is to develop a trusted advisor relationship with facility staff members.

    To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction.

    Provide quality and timely customer service to various audiences associated with correctional facilities, Securus personnel and partners.

    Perform minor maintenance and repair on kiosks, telecommunication equipment, associated computers, networking, and electronic equipment.

    Ensure data integrity and proper system functionality of all Securus onsite products.

    Essential Duties

    • Primary representative between on-site facility personnel, Account Management & other Aventiv personnel
    • Research issues reported by Agency staff members with the purpose of achieving resolution or escalation to the appropriate department.
    • Assist, monitor and or issue escalations as needed with other internal departments.
    • Communicate internally all client requests and issues to facilitate resolution.
    • Open, address, resolve and track heat tickets and advise customer and Aventiv Personnel of service affecting issues.
    • Required to maintain partnership and regular communication with Account Management
    • Maintain a high level of client satisfaction through outstanding customer service and support.
    • Required to attend onsite meetings as designated by facility leadership.
    • Perform basic Technical Support functions (password resets and handouts, user set up, etc...) and basic product training as needed or requested by the customer.
    • Travel to neighboring facilities within an assigned region sometimes with minimal lead time as a backup.
    • Assist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results.
    • Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)
    • Oversee rollout of services for newly acquired clients to align both parties' interests.
    • Manages and maintains assigned company inventories and assets (tablets, accessories, tools, parts inventory, laptop etc.)
    • Distribute tablets and accessories to approved incarcerated individuals.
    • Collect and track customer statistics and trends that may assist in determining future account behavior and opportunities.
    • Understanding systems, training and support needs for assigned client base & referring them to our Account Manager and internal Customer Training as needed.
    • Perform other duties as assigned.

    Knowledge, Skills and Abilities

    • Excellent oral and written communication & presentation skills
    • Ability to communicate with co-workers and business contacts in a courteous and professional manner.
    • Ability to develop ongoing rapport with clients and consumers and obtain relevant information.
    • Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts as well as negative feelings of products.
    • Strong relationship management skills
    • Proven ability to manage multiple projects at a time while paying strict attention to detail.
    • High degree of problem-solving conflict resolutions and negotiation skills for both external and internal customers
    • Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executive and C-level.
    • Must be able to work in a fast-paced environment where problem resolution times are measured in hours.
    • Ability to effectively manage time and information with minimal supervision.
    • Excellent organizational and time management abilities
    • Ability to identify, prioritize and respond to multiple and conflicting tasks.
    • Ability to quickly adapt to change.
    • Flexible and enthusiastic to learn new skills and problem solve solutions.
    • Uses small hand tools to make kiosk and / or video visitation repairs.
    • Ability to travel up to 1 week with 2 weeks' notice.
    • Proven ability to successfully draft and execute strategic account plans.
    • Must exhibit all the company's cultural attributes.

    Minimum Qualifications

    • High School education or equivalent.
    • Ability to travel from facility to facility.
    • Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology
    • Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment.

    Preferred Qualifications

    • Relevant work experience in a technology or telecommunications industry (preferred)
    • Experience working on or part of a client relations team.

    Physical Requirements

    • While performing the duties of this job, the employee is regularly required to : stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
    • Occasionally may need to reach, stoop, or kneel.

    Salary and Benefits :

    At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

    • $19.00 - $21.65 / hour based upon experience.
    • Health Insurance
    • 401(k)
    • Disability
    • Life Insurance
    • Paid Time Off
    • Voluntary Benefits

    Aventiv Privacy Policy :

    www.aventiv.com / privacy

    Equal Employment Policy :

    Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination.

    We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

    Last updated : 2024-03-08

  • 16 Days Ago

F
EY TECHNOLOGIES
  • FFox Services Inc
  • River, MA OTHER
  • Oportunidade de trabalho em uma fábrica de cordas em Fall River-MA: Precisa-se de pessoas para trabalhar em um fábrica de cordas na cidade de Fall River-MA para início imediato. Inglês intermediário/a...
  • 22 Days Ago

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Laboratory technician
  • Evergreen Technologies, LLC.
  • Falmouth, MA FULL_TIME
  • Laboratory Technician - Blood Bank Responsibilities : Maintains organized processes to provide optimal and timely patient results Remains knowledgeable of processes and pre-analytical procedures enabl...
  • Just Posted

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QC Lab Technician
  • Geniepro Technologies Inc
  • River, MA FULL_TIME
  • Job Title: QC Lab Tech Location: 1030 Airport Rd,Fall River, MA 02720 Duration: Full Time Must Have Skills Education/qualification: Bachelor's degree (BS or BA), physical sciences preferred Top Mandat...
  • 18 Days Ago

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Assistant Director, Systems and Network Technologies - Bristol Community College
  • Bristol Community College
  • River, MA FULL_TIME
  • Location: Fall River, MA Category: Professional Posted On: Tue Jun 6 2023 Job Description: POSITION TITLE: Assistant Director, Systems and Network Technologies DEPARTMENT: Information Technology Servi...
  • 9 Days Ago

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Client Manager
  • Del Mar Vacations
  • Orleans, MA FULL_TIME
  • ABOUT THE ROLE Does the idea of working to create a great Client Experience for our home owners sound exciting to you? Our Client Managers are the liaisons between our homes and Guests and between our...
  • 17 Days Ago

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0 Client Technologies Technician jobs found in New Bedford, MA area

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Application Technical Specialist
  • Veterans Sourcing Group
  • Cumberland, RI
  • Job Title: Application Technical Specialist Pay rate: $25.10/hr W2 Location: Franklin, TN ( Hybrid ) Experience performi...
  • 3/28/2024 12:00:00 AM

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*Application Technical Specialist I
  • Veterans Sourcing Group
  • Smithfield, RI
  • Job title: Technical Support Specialist Pay rate: $17.24/hr W2 Location: Smithfield, RI Duration: 12 months This is a ca...
  • 3/28/2024 12:00:00 AM

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FEMA PA Technical Specialist (Architects & Engineers)
  • iParametrics LLC
  • Warwick, RI
  • FEMA PA Technical Specialist This is not a remote opportunity: this role involves 100% travel. Location will be determin...
  • 3/28/2024 12:00:00 AM

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Pharmacy Technician & Technician Trainee>
  • Rite Aid Corp.
  • New Bedford, MA
  • Rite Aid Corp. - 1207 Acushnet Ave. [Pharmacy Tech] As a Pharmacy Technician at Rite Aid Corp., you'll: Maintain the cle...
  • 3/28/2024 12:00:00 AM

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Pharmacy Technician
  • CVS Pharmacy, Inc.
  • South Dartmouth, MA
  • Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving...
  • 3/27/2024 12:00:00 AM

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IT Technician
  • Precision Coating
  • Woonsocket, RI
  • Job Description Job Description SUMMARY: The IT Technician provides comprehensive technical support to our organization....
  • 3/27/2024 12:00:00 AM

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Garage Door Technician & Apprentice Technician
  • Morin & Pepin, Incorporated
  • Fairhaven, MA
  • Job Description Job Description We are looking for (2) candidates to come join our existing team that are willing to lea...
  • 3/26/2024 12:00:00 AM

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technician
  • BETTENCOURT MACHINE CO
  • Brockton, MA
  • Job Description Job Description service tech for motorcycles
  • 3/26/2024 12:00:00 AM

New Bedford is a city in Bristol County, Massachusetts, United States. As of the 2010 census, the city had a total population of 95,072, making it the sixth-largest city in Massachusetts. New Bedford is nicknamed "The Whaling City" because during the 19th century, the city was one of the most important whaling ports in the world, along with Nantucket, Massachusetts and New London, Connecticut. The city, along with Fall River and Taunton, make up the three largest cities in the South Coast region of Massachusetts and is known for its fishing fleet and accompanying seafood producing industries ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Technician jobs
$65,107 to $88,930
New Bedford, Massachusetts area prices
were up 1.6% from a year ago

Client Technologies Technician in High Point, NC
My client in Pretoria is looking for a suitably qualified Desktop Support Technician to join their dynamic team.
December 30, 2019