Client Technologies Manager jobs in Richardson, TX

Job Title: Client Relationship Manager/ Account Manager

Location: McKinney, TX

Duration: Fulltime

The Role:

We are seeking a dynamic and results-oriented Customer Relationship Manager/ Success Manager to join our team. At this role, you will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and driving business growth.

Job Location : USA (Pacific Time Zone)

Responsibilities :

1. Client Relationship Management:
• Develop a deep understanding of clients' businesses, industries, and challenges to provide tailored solutions and services, and align the strategic growth plan of the company with that of the customer.
• Accountable and responsible for building and maintaining a strong and long-lasting relationships within the assigned clients throughout all level including the C level suite.
• Conduct regular face to face check-ins with clients to discuss ongoing projects, address concerns, and gather feedback working closely key customer stakeholders.
2. Mining and Revenue Growth:
• Responsible for ensuring retention with a steady growth of 20% YOY.
• Collaborate with the Pre-sales, practice and delivery teams to identify opportunities for pitching in new products, accelerators or services to the accountable clients.
• Responsible for presenting or assisting or submitting RFP s, RFI s , proposals, contract submissions or renewals including solution definition, financial construct .
3. Delivery Assurance:
• Co- ordinate and manage the current projects in conjunction with Offshore Delivery teams and ensure delivery excellence.
4. Industry Conferences and Events:
• Represent the company at industry conferences, trade shows, and events.
• Network with existing and potential clients, as well as industry peers.
5. Communication
• Provide periodic updates to review the challenges, actions and mitigation plans with both the Client and Evoke Executive leadership teams.
6. Travel
• Do periodic and planned onsite visits to understand the meetings and nurture the relationship (50% travel the expected)

Requirements:

• Strong background in IT services Industry and sales
• Proven experience as an Account Manager or Client Relationship Manager / Account Manager or in a similar client-facing role, preferably in the IT services industry.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal teams at all levels including C level suite.
• Strong business acumen and understanding of sales principles and practices.
• Strategic thinking and problem-solving abilities.
• Results-driven mindset with a focus on achieving and exceeding targets.
• Willingness to travel as needed.
• IT project manager or Delivery or technical experience is a plus.