Client Technologies Manager jobs in Pennsylvania

Client Technologies Manager improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment. Leads multiple projects and oversees technical staff to ensure that client specifications are met. Being a Client Technologies Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Client Technologies Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Client Technologies Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Manager - Client Technologies
  • Fulton Bank, N.A.
  • East Petersburg, PA FULL_TIME
  • Manager - Client Technologies
    Job Locations US-PA-East Petersburg
    Requisition ID 2024-20004 Location Name ASC - East Petersburg County Lancaster Category Technology Position Type (Portal Searching) Full-Time FLSA Status Exempt
    Value Proposition

    Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

    Overview

    Must have the ability to be onsite at our locations in East Petersburg and Lancaster, PA.

    Responsible for leading a team of skilled professionals to ensure the smooth operation, implementation, and support of client-facing technologies. Responsible for the end user experience as it relates to all client-based technologies. This role requires a strong combination of technical expertise, leadership skills, and a customer-centric approach. The range of accountabilities minimally covers hardware and software planning, hardware lifecycle management, vendor management, project management, Tier 2 problem resolution, set-up, integration, testing and installation.

    Responsibilities
      Lead and manage a team of client technology specialists, providing guidance, support, and technical expertise. Utilize performance metrics to assess individual and team performance, set performance goals, conduct regular evaluations, and identify training and development opportunities for team members.
    • Ensure timely resolution of technical issues reported by end-users, utilizing a combination of remote and on-site support. Oversee the management and maintenance of all desktop systems, including hardware, software, and peripherals. Ensure the availability, reliability, and security of desktop infrastructure, including desktop computers, laptops, printers, and other related equipment.
    • Develop and implement the strategic vision for client technologies, aligning it with the organization's overall IT strategy. This includes identifying opportunities for technology enhancements, evaluating emerging trends, and making recommendations for improvements.
    • Oversee the procurement, deployment, and retirement of desktop assets, ensuring accurate and up-to-date inventory records. Implement asset management best practices to optimize hardware and software resources and minimize costs.
    • Oversee the maintenance and optimization of client technology infrastructure, including hardware, software, and network components. Ensure proper hardware lifecycle management by monitoring equipment performance, planning for hardware upgrades, and coordinating replacements as needed to maintain the overall health of the infrastructure.
    • Collaborate with cross-functional teams to identify business requirements and translate them into technical solutions. Work closely with stakeholders to understand their needs and provide technology solutions that align with their goals.
    • Develop and maintain desktop support policies, procedures, and standards. Ensure compliance with organizational policies, industry best practices, and regulatory requirements.
    • Ensure compliance with security and privacy standards, implementing robust measures to protect client data and confidential information. Develop and enforce policies and procedures for hardware security, including regular security audits, vulnerability assessments, and ensuring proper access controls.
    • Manage vendor relationships and service level agreements to ensure the effective delivery of client technology solutions. Evaluate vendor performance and make recommendations for improvements or changes as needed.
    • Oversee client technology projects, including resource allocation, budgeting, and stakeholder management. Ensure projects are delivered on time, within budget, and meet quality standards.
    • Identify opportunities for technology modernization, process improvement, automation, and efficiency gains within the desktop support function. Proactively explore emerging technologies and industry trends to enhance desktop support services and drive innovation. Foster a culture of innovation and continuous improvement within the team. Encourage team members to explore new technologies and approaches to enhance client experiences.

    Qualifications
    Education

    Bachelor Degree or the equivalent experience. Specialty: Computer Science, Information Technology, or a related field. (Required)

    Required Experience
    • 7 or more years IT work experience including managing team(s) responsible for desktop support function.
    Preferred Experience
    • 3 or more years experience with budgeting, expense management and contract management.
    • 3 or more years experience in managing support operation in a multi-site environment.
    • 3 or more years proven experience in managing client technologies in a large-scale enterprise environment.
    Certifications

    Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are highly desirable. (Preferred)

    Knowledge, Skills, and Abilities
    • Strong technical expertise in desktop support, operating systems, hardware, software, and mobile devices.
    • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
    • Strong leadership and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
    • Strong analytical and problem-solving abilities, with a keen attention to detail.
    • Knowledge of IT service management principles and frameworks (e.g., ITIL).

    This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

    Sponsorship Statement

    As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

    EEO Statement
    Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

     

  • 1 Month Ago

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Network Engineer
  • Client First Technologies
  • Philadelphia, PA FULL_TIME
  • Company DescriptionClient First Technologies, LLC (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mob...
  • 13 Days Ago

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R&D Manager - GC Technologies
  • Restek Corporation
  • Bellefonte, PA FULL_TIME
  • Job Summary: The Gas Chromatography (GC) Technologies Research & Development (R&D) Manager is responsible for driving new product development (NPD) and raw material synthesis with a team of scientists...
  • 20 Days Ago

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Regional Sales Manager, Dell Technologies
  • Vertiv
  • Philadelphia, PA FULL_TIME
  • POSITION SUMMARY This position is responsible for managing all functional aspects of the Dell Technologies Account for a defined North American region. This unique role blends both hunting and farming...
  • 1 Month Ago

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Client Service Rep
  • Trane Technologies Careers
  • King of Prussia, PA FULL_TIME
  • At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for...
  • 7 Days Ago

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General Manager
  • General Manager
  • Annville, PA FULL_TIME
  • We are an established manufacturing company listed on the NYSE with numerous plants across the country. Currently we are seeking candidates for the position of General Manager for our plant located be...
  • 1 Day Ago

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

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Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

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Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Manager jobs
$111,287 to $161,818

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