Client Technologies Manager jobs in Massachusetts

The Program Manager (PgM) will lead large-scale, multiple, complex projects and/or teams using multiple technologies with possible school-wide or university-wide impact for Harvard Medical School’s research technologies portfolio on behalf of the IT Project and Portfolio Management Office (PPMO). The research technologies portfolio encompasses IT programs and projects serving the research mission area at Harvard Medical School.

The role will also support IT governance for research, assist in aligning strategy with research technologies portfolio planning through design, review, and prioritization activities, as well as lead and oversee the implementation of IT programs and projects in the research technologies portfolio. The PgM will develop the research technologies portfolio in coordination with key stakeholders supporting the research mission areas.

Reporting to the HMS IT Director of Project and Portfolio Management, the PgM for Research Technologies will closely align their work in support of the HMS IT Associate Chief Technology Officer for Architecture and Operations and Senior Director for Research Computing, as well as HMS and Harvard technology strategy. The PgM will work closely with other HMS staff to evaluate, align, and implement modern, appropriate, sustainable, and secure platforms and applications.

• Assist research IT leadership with strategic initiatives, programs, and projects
• Ideate, plan, and document strategic portfolio and funding proposals; support coordination with university strategy
• Facilitate associated committees, review boards, and stakeholder engagement, leveraging discussions for decision-making, change management, and communications
• Analyze health of projects and programs, escalate action plans, and report findings to executive stakeholders across IT and HMS to address prioritization and resource issues
• Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment
• Design solutions and lead multiple projects
• Determine and coordinate budgetary and staffing resources (internal, vendor)
• Encourage partnership and shared risk
• Resolve competing priorities
• Oversee all aspects of project portfolio throughout project lifecycles to ensure completion within the defined scope, quality, time, and cost constraints
• Use knowledge of strategies and priorities at multiple levels to set and review project portfolios and balance work activities in the portfolio
• Absorb and leverage project-related technology to ensure effective project management and collaboration

• Minimum of seven years’ post-secondary education or relevant work experience
• Supervisory experience

• Knowledge of advanced IT project management principles (e.g. Agile/Hybrid) and software
• Highly specialized knowledge and understanding of research computing, laboratory devices, high-performance computing, and cloud and on-prem storage solutions in an academic and research environment
• Experience with ServiceNow project and portfolio management tool
• Demonstrated cross-functional project leadership experience
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
• Attitude that supports an Agile working environment
• Ability to serve as a peer coach or mentor technical staff in project management techniques or quandaries

• Completion of Harvard IT Academy Project Management Foundations course (or external
• equivalent) preferred
• PMP or other relevant certification and experience preferred (e.g., Scrum Master, Six Sigma, PRINCE2 or other)
• ITIL Certification preferred

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.