Client Technologies Manager jobs in Harrisburg, PA

Project Manager Opportunity For Your Consideration

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Accepting Candidates Until 04/26/2024 at 2:00 PM

The Position:
Client: Commonwealth of Pennsylvania General Government Delivery Center (GGDC)
Position Title: GGDC - Project Manager TAS2 (732879)
Location: Hybrid Remote Off-Site and On-Site (as required) in Harrisburg, PA
Duration: Initial term through 12/31/2024 ( Annual Renewal in 1-Year Terms)

Note: This position is hybrid; only candidates currently residing within a reasonable commuting distance (1-hour/50-miles /-) will be considered.

The primary stakeholders for this initiative include the Office of General Counsel (OGC) and the Department of State (DOS) of whom will serve as initial adopters of a new legal case management system. Other Commonwealth-wide agency legal offices will subsequently implement the solution. Oand DOS are seeking to implement a comprehensive, highly configurable case and document management solution which leverages Microsoft Dynamics 365 and the Power Platform to support its operational needs.

The solution shall provide: a public-facing portal for citizens with appropriate credentials to submit complaints and information; accessibility via mobile devices for internal and external users, automated configurable workflows based on defined business rules; document/template generation, case management tracking of case activities/expiration dates, filings due with corresponding alerts/notifications; robust routine and ad hoc reporting capabilities leveraging Microsoft Power BI, role based access to ensure confidentiality of data at the document level, payment processing, streamlined document redaction, modern interface capabilities to support bi-directional interfaces (APIs), Pennsylvania Justice Network (JNET), and other resources; work item time tracking feature, docket assignments, hearing scheduling (calendar integration), automated court filings, and integration with internal systems - including acceptance of EFT/direct payment.

The Project Manager (PM) will be responsible for overseeing the legal case management system implementation and change management initiatives for legal offices across the Commonwealth.

General;
- Provide any other generalized or specific observation relevant to this project.
- Prepares bi-weekly reports and submits them to the ODeputy Chief of Staff.
- Submit hours worked explicitly for this Project up to the maximum of 37.5 hours per week. This is an hourly position and only active hours on this project will be approved.
- Responsible for scheduling work, distinguishing between effective and ineffective procedures interpreting and implementing instructions by management, explaining, or demonstrating work techniques, and sharing appropriate information as needed to ensure work is completed in a timely manner. Prepares reports and makes oral presentations as needed.

Phase 1 - Documenting current process and ways to improve it via future solicitation of the new legal case management system SaaS;
- Attending agency briefings to understand user needs and business requirements for a complete understanding of current system and business processes and gather information on future needs.
- Meet with staff to understand the business and programmatic processes. Capture each step of the business process workflows, reporting, and analysis for each agency. Work with employees and business process owners to understand all process steps.
- Lead the agency in identifying business requirements for a new legal case management system and manages the process of selecting a new service. Develops evaluation criteria for the SaaS proposals by various vendors.
- Identify possible software companies, schedules software demonstrations, and reviews available services.

Phase 2 - Implementation of new legal case management system SaaS;
- Work with the selected SaaS vendor to implement software, including developing and conducting end-user training.
- Work with internal and external stakeholders, including Osenior leadership, OA IT, and SaaS vendor, to troubleshoot internal issues and escalate as appropriate.
- Develop policies and procedures related to SaaS solution; creates online user guides and desk manuals, FAQs, and standard operating procedures. Responsible for the ongoing creation of process documentation for use by all system users to include setup for any customized configurations within the system at each site.
- Develop a communication strategy for affected employees, training, and ongoing support under the new software.
- As new standards are developed, provides updated training manuals, and develops and conduct trainings when needed.

Phase 3 - Evaluate post implementation;
- Conduct evaluation of new legal case management system for improvements and continue to monitor and troubleshoot issues as they occur.

The Preferred Skills and Experience:
- Project Management Professional (PMP) Certification
- 7 Years: Experience in project management techniques from pre to post implementation of new software
- Experience developing analysis models to inform business decisions experience
- Experience developing PowerPoint presentations of report findings, conclusions, and recommendations
- Experience with government solicitation processes

The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.

The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance

The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.

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