Client Technologies Manager jobs in Great Falls, MT

Client Technologies Manager improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment. Leads multiple projects and oversees technical staff to ensure that client specifications are met. Being a Client Technologies Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Client Technologies Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Client Technologies Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Client Services Support Analyst
  • Member Driven Technologies
  • Great Falls, MT OTHER
  • Job Details

    Job Location:    Great Falls Office - Great Falls, MT
    Position Type:    Full Time
    Salary Range:    Undisclosed

    Description

    SALARY RANGE

    $45,000-$50,000

     

    POSITION LOCATION

    This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required. 

     

    POSITION PURPOSE

     


    Responsible for providing exceptional service and an advanced level of support to the client base.  Works with other Resource Center members to deliver faster turnaround times on requests and provide a higher percentage of first-contact resolution. Receives and answers application and technical questions and troubleshoots various system problems. Utilizes electronic ticketing system to support both internal and external clients and escalate requests to other departments and/or MDT partners. Courteously and promptly resolves questions and problems as assigned and maintains a professional relationship with clients.

     

    DUTIES & RESPONSIBILITIES

     

    •    Act as an escalation point for the Contact Center to provide Level 2 support. 
    •    Act as a Subject Matter Expert (SME) for troubleshooting and researching various advanced system problems, such as: Symitar Core system, Online Banking, etc.
    •    Utilize advanced tools and methods to gather information to effectively troubleshoot.
    •    Lead monthly calls with the assigned client base and complete write-up of Executive Summaries. 
    •    Act as a point of contact for cases that are opened with Symitar on behalf of our clients. 
    •    Ensure that requests have the necessary detail before they are escalated/routed to another department. For example: Break-Fix/Fast Track tickets routed to Software Services. 
    •    Perform quality assurance (QA) testing on Break-Fix.
    •    Stakeholder participation in new product initiatives.
    •    Troubleshoot batch job issues within the Symitar Core System. 
    •    Research and troubleshoot Mobile Remote Deposit Capture requests.
    •    Assist with keeping department documentation current and accurate, including updating the Wiki and Knowledge Base.
    •    Interface with other departments for continuous improvement on delivery and service. 
    •    Provide and participate in cross-training as required. 
    •    Act as a liaison between other divisions throughout the organization. 
    •    Keep management team informed of progress towards established objectives and any significant challenges.
    •    Ensure that work area is clean, secure, and well maintained.
    •    Complete special projects as assigned, such as year-end tax reporting and participating in Beta projects.
    •    Embrace all other tasks and duties as assigned.

     

    MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS

     

    •    High school graduate or equivalent. 

     

    REQUIRED KNOWLEDGE

     

    •    Thorough understanding of customer service practices.
    •    Knowledge of the Symitar core system.

     

    EXPERIENCE REQUIRED

     

    •    Financial Institution experience (Symitar Preferred).
    •    Symitar core system.
    •    Experience in a professional client services position where client services was the primary job function.
    •    PC and associated hardware/software troubleshooting.

     

    SKILLS/ABILITIES

     

    •    Ability to work with minimal supervision.
    •    Ability to manage multiple concurrent tasks.
    •    Ability to manage a variety of variables under limited standardization. 
    •    Strong problem-solving skills.
    •    Excellent oral and written communication skills.
    •    Willingness to assist others and work in a team environment. 
    •    Effective time management, organizational, and project management skills.

     

    WORKING CONDITIONS

     

    •    No hazardous or significantly unpleasant conditions (such as in a typical office).
    •    Ability to cover different shifts.
    •    Occasional in-state and/or out-of-state travel including overnight.
    •    Long duration of computer workstation usage.

     

    INTENT AND FUNCTION OF JOB DESCRIPTIONS

    Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 
    All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 
    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


  • 1 Month Ago

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Sales and Relationship Manager – Capital Market Technologies
  • Swiss Quant
  • Zurich, MT FULL_TIME
  • Do you want to want to give your clients access to cutting edge technology and most advanced portfolio management tools? Are you ready to embark in a growth journey, grasping opportunities generated b...
  • 18 Days Ago

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Client Manager - Personal Insurance
  • Marsh & McLennan Agency
  • Kalispell, MT OTHER
  • Overview Marsh McLennan Agency’s Personal Insurance division is looking for a passionate and people-oriented service professional to develop, implement and deliver outstanding insurance and risk manag...
  • 20 Days Ago

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Client Manager - Personal Insurance
  • Marsh & McLennan Agency
  • Great Falls, MT OTHER
  • Overview Marsh McLennan Agency’s Personal Insurance division is looking for a passionate and people-oriented service professional to develop, implement and deliver outstanding insurance and risk manag...
  • 24 Days Ago

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Client Manager - Personal Insurance
  • Marsh McLennan Agency-Northwest
  • Great Falls, MT OTHER
  • Overview Marsh McLennan Agency’s Personal Insurance division is looking for a passionate and people-oriented service professional to develop, implement and deliver outstanding insurance and risk manag...
  • 13 Days Ago

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Client Manager - Personal Insurance
  • Marsh McLennan Agency-Northwest
  • Kalispell, MT OTHER
  • Overview Marsh McLennan Agency’s Personal Insurance division is looking for a passionate and people-oriented service professional to develop, implement and deliver outstanding insurance and risk manag...
  • 1 Month Ago

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0 Client Technologies Manager jobs found in Great Falls, MT area

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Ramp & Customer Service Agent
  • Alaska Airlines
  • Great Falls, MT
  • Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, c...
  • 3/29/2024 12:00:00 AM

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Customer Service Rep
  • Patterson
  • Great Falls, MT
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Great Falls, MT
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Enterprise Holdings
  • Great Falls, MT
  • Overview: Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Great ...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Great Falls, MT
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Rollins, Inc.
  • Great Falls, MT
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020435 Show...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • Patterson
  • Great Falls, MT
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
  • 3/21/2024 12:00:00 AM

A
Ramp & Customer Service Agent
  • Alaska Airlines
  • Great Falls, MT
  • Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, c...
  • 3/18/2024 12:00:00 AM

Great Falls is a city in and the county seat of Cascade County, Montana, United States. The 2017 census estimate put the population at 58,638. The population was 58,505 at the 2010 census. It is the principal city of the Great Falls, Montana Metropolitan Statistical Area, which encompasses all of Cascade County and has a population of 82,278. Great Falls was the largest city in Montana from 1950 to 1970, when Billings surpassed it. Great Falls remained the second largest city in Montana until 2000, when it was passed by Missoula. Since then Great Falls has been the third largest city in the st...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Manager jobs
$98,207 to $142,799
Great Falls, Montana area prices
were up 3.1% from a year ago

Client Technologies Manager in Billings, MT
The Instant Client libraries provide the necessary network connectivity, as well as basic and high end data features, to make full use of Oracle Database.
February 13, 2020
Client Technologies Manager in Columbus, MS
Reporting into our Client Technology Partner, Charlie Carroll, you will play a key role in our mission to proactively exploit technology for the benefit of our clients and for the efficiency of our business.
January 18, 2020
Client Technologies Manager in Springfield, MO
Development Manager working on maternity ultrasound software.
November 27, 2019