Client Technologies Manager jobs in Dearborn Heights, MI

Client Technologies Manager improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment. Leads multiple projects and oversees technical staff to ensure that client specifications are met. Being a Client Technologies Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Client Technologies Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Client Technologies Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Client Success Manager
  • Ascend Technologies
  • Auburn, MI FULL_TIME
  • PURPOSE:
    This position’s primary responsibility will be to manage the client relationship with our Managed Service customers.    In this role, the Client Success Manager will: serve as the primary client contact, provide coordination between the client and our delivery resources in the event of delivery escalations, ensure clients expectations are properly managed, deliver client reporting, and provide proactive support for future technology solutions.

    PRIMARY RESPONSIBILITIES:
    The primary responsibilities of the Client Success Manager include:
    • Develop consistent long-term partnerships with customers to ensure mutual success and value realization.
    • Focused on the Day-to-day management of complex client accounts that are larger than 5,000 in MRR.  
    • Understand short and long-term customer goals and objectives and recommend additional technical solutions and/or Ascend services.
    • Coordinate the planning, design, and systems engineering work necessary to build and address client requirements.
    • Manage client communication structure (Service Point of Contact, escalation contact, etc.).
    • Communicate, and report on issue resolution.
    • Engage assigned accounts on both an ad-hoc bases, as well as on a defined schedule for status updates, operational review, growth discussion, and relationship building.
    • Delivery of required periodic reporting (Number of tickets, status of tickets, SLAs for response and resolution, availability of infrastructure, etc.).  
    • Provide mentorship and guidance to complimentary team members such as Architects, Engineers, SOA’s, and Client Success Associates.
    • Coordination during an outage and coordination of proactive maintenance notices.
    • Identify and communicate systemic issues to the operations team for remediation and resolution.
    • Understand business needs and requirements of existing clients and help turn those goals into projects and proposals.
    • Maintain structured account plans that detail short- and long-term IT plans.
    • Assist with positioning other Ascend capabilities to existing clients.
    • Drive the development/enhancement of Ascend methodologies, processes and approaches to enhancing the client experience.





    PREFERRED SKILLS AND EXPERIENCE
    • Bachelor of Science in Computer Science, MIS, Business or similar degree
    • 6 total years of progressively responsible roles relating to technical services and client-facing in the consulting or managed services industry.
    • 2 years as a client-facing manager in the consulting or managed services industry
    • Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis.
    • Must have experience managing a variety of teams, including small engagements as well as large initiatives. Should have experience estimating project work and cost.
    • Strong analytical, problem solving, and quality experience.
    • Excellent organizational, verbal and written communication skills
    • Passion for client service and creating great client experiences, with an attitude of “going above and beyond” to exceed expectations.
    • Strong communication skills to be able to work with clients and present to C-level executives.
    • Experience in developing work plans, project scopes, pricing estimates, and presentations to be able to assist in selling work to clients.
    • Must have firm understanding of infrastructure and application development technologies, including Microsoft Operating Systems, O365, VMWare and Citrix virtualization technologies, networking knowledge, storage and backup solutions, anti-virus programs and experience supporting custom third-party applications.
    • Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
    Salary Expectation starting at $70,000

    WHAT WE OFFER:
    We are offering a challenging and interesting opportunity with extensive responsibilities in a dynamic and fast-growing company! We are proud to provide an extremely competitive benefit package including: flexible paid time off, work from home opportunities, comprehensive medical plan options, dental, vision, flexible spending accounts, transit accounts, disability coverage, life insurance, employee assistance programs, 401k, and a fun and engaging work environment. 
    Ascend Technologies is an Equal Opportunity Employer.  Our company views diversity as a powerful force in the workplace.  Your experience, education, certifications, and drive to succeed make you uniquely qualified. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic prohibited by federal, state or local law.
  • 23 Days Ago

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Client Relationship Manager - 29027
  • Exela Technologies
  • Troy, MI FULL_TIME
  • Why Exela? Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide ran...
  • 15 Days Ago

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Client Relationship Manager
  • Pi-Square Technologies
  • Farmington, MI FULL_TIME
  • Description: Pi-square Technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company, Synergy Partner for major OEMs and Tier 1s and their implementation partners in ...
  • 8 Days Ago

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Design Manager - Advanced Technologies
  • Turner Construction Company
  • Detroit, MI FULL_TIME
  • Division: Critical Facilities-Data Centers Project Location(s): Detroit, MI 48226 USA Minimum Years Experience: Travel Involved: Job Type: RegularJob Classification: ExperiencedEducation:Job Family:Co...
  • 1 Month Ago

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Design Manager - Advanced Technologies
  • Turner Construction
  • Detroit, MI FULL_TIME
  • Division: Critical Facilities-Data Centers Project Location(s): Detroit, MI 48226 USA Minimum Years Experience: Travel Involved: Job Type: RegularJob Classification: ExperiencedEducation:Job Family:Co...
  • 1 Month Ago

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Client Services Support Analyst
  • Member Driven Technologies
  • Farmington, MI OTHER
  • Job Details Job Location: Farmington Hills Office - Farmington Hills, MI Position Type: Full Time Salary Range: Undisclosed DescriptionSALARY RANGE $45,000-$50,000 POSITION LOCATION This position is e...
  • 1 Month Ago

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0 Client Technologies Manager jobs found in Dearborn Heights, MI area

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Manager, Customer Service
  • American Battery Solutions
  • Lake Orion, MI
  • Job Description Job Description American Battery Solutions has a full-time opening for a Manager, Customer Service in La...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager (REMOTE)
  • Advantasure
  • Southfield, MI
  • **Customer Support Manager (REMOTE)** **Working at Advantasure is more than a job — you’re part of a team that is becomi...
  • 3/27/2024 12:00:00 AM

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Customer Experience Manager
  • Itw Eae
  • Troy, MI
  • **Customer Experience Manager** * 701 S Ridge Ave, Troy, OH 45373, USA * Full-time * FLSA Status: Exempt **Company Descr...
  • 3/26/2024 12:00:00 AM

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Customer Experience Manager, Detroit
  • Brilliant Earth LLC
  • Detroit, MI
  • **Brilliant Earth** **Customer Experience Manager, Detroit** **Sales and Customer Service - Detroit, MI - Full Time** **...
  • 3/26/2024 12:00:00 AM

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Part Time Customer Experience Manager
  • Michaels Stores
  • Detroit, MI
  • **Part Time Customer Experience Manager** **Part Time Customer Experience Manager** **To review a comprehensive list of ...
  • 3/26/2024 12:00:00 AM

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Prcticas laborales Bilbao- Management, Customer Service & Sales
  • Enterprise Holdings
  • Taylor, MI
  • Descripcin: Por qu Enterprise? Enterprise Mobility es una multinacional lider mundial en el sector de la movilidad. Tien...
  • 3/26/2024 12:00:00 AM

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Customer Success Manager--CSP Practice
  • Coretek
  • Detroit, MI
  • Coretek is a leading Managed Services Provider dedicated to empowering organizations with cutting-edge technology soluti...
  • 3/25/2024 12:00:00 AM

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Warehouse Associate
  • Fives
  • Romulus, MI
  • Fives Group is looking for a Warehouse Associate to join our team in the Greater Detroit area. Responsibilities: Receive...
  • 3/25/2024 12:00:00 AM

Dearborn Heights is a city in Wayne County, in the Detroit metropolitan area, in the State of Michigan. The population was 57,774 at the 2010 census. According to the United States Census Bureau, the city has a total area of 11.75 square miles (30.43 km2), of which 11.74 square miles (30.41 km2) is land and 0.01 square miles (0.03 km2) is water. The southern portion of the city is in the watershed of the north branch of the Ecorse Creek (also known as Ecorse River). The area surrounding the Ecorse is subject to flooding. The northern portion of the city is in the Rouge River watershed....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Manager jobs
$112,687 to $163,855
Dearborn Heights, Michigan area prices
were up 1.2% from a year ago

Client Technologies Manager in Billings, MT
The Instant Client libraries provide the necessary network connectivity, as well as basic and high end data features, to make full use of Oracle Database.
February 13, 2020
Client Technologies Manager in Columbus, MS
Reporting into our Client Technology Partner, Charlie Carroll, you will play a key role in our mission to proactively exploit technology for the benefit of our clients and for the efficiency of our business.
January 18, 2020
Client Technologies Manager in Springfield, MO
Development Manager working on maternity ultrasound software.
November 27, 2019