Client Technologies Manager jobs in Bowling Green, KY

Client Technologies Manager improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment. Leads multiple projects and oversees technical staff to ensure that client specifications are met. Being a Client Technologies Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Client Technologies Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Client Technologies Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Client Manager
  • Global Payments
  • Jeffersonville, IN FULL_TIME
  • Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

    Job Description Summary

    Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

    Duties

    * Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs

    * Collaborate with strategic partners to identify at-risk accounts and execute mutually-agreeable strategies to retain/grow relationships

    * Responsible for achieving set retention metrics ensuring the profitability of accounts within the defined portfolio

    * Interprets competitor statements/quotes and performs rate analysis. Negotiates directly with clients using consultative conversation to retain account and maximize revenue potential

    * Responds quickly and effectively to all requests for account review, rate analysis, product information, account terminations, etc. whether from internal or external customers

    * Stays current on Heartland products, services and important industry changes in order to assign appropriate solutions to client requests

    * Identifies product offerings for existing clients

    * Places proactive outreach to newly assigned accounts to establish a relationship

    * Answers inbound calls from merchants and resolves inquiry.

    * Manages and resolves client complaints, providing excellent service and follow-up

    * Ensures alignment with sales or service teams to ensure merchant satisfaction

    * Identifies triggers for attrition and can represent the current status of attrition in the defined portfolio to leadership. Recommends solutions to clients, teammates and leadership

    * Maintains compliance standards for Salesforce records and detailed documentation of client status and interactions

    * Display a commitment to receive necessary coaching for continuous improvement and team development

    Job Requirements

    Education/Certification

    Bachelor's degree in business or a related field, or equivalent operational, retention, or account management experience

    Experience Required

    * At least 3 years related operational, retention, or account management experience

    * Has experience meeting sales goals with defined metrics and a proven track record of success.

    * Management experiences a plus

    Skills/Abilities:

    * Highly effective interpersonal, relationship management, and both verbal and written communication skills

    * Strong business, analytics and technical aptitude

    * Above average execution of consultative selling techniques and negotiation

    * Critical thinking and problem solving

    * Account management skills with proven ability to build and manage internal and external relationships

    * Excellent organizational and time management skills in a high energy environment to manage multiple priorities

    * Displays empathy, adaptability, and a mindset of continuous improvement * Willingness to work independently or collaborate with a team

    Diversity and EEO Statements

    Heartland is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

    Heartland is an equal opportunity employer.

    Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

    #LI-Onsite

    #LI-TP1

    Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


    TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

    Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com.

    EOE/Minorities/Females/Vet/Disability

    TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.

     

  • 12 Days Ago

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Accountant - Client Facing
  • Client Facing - Venture First
  • Louisville, KY FULL_TIME
  • Venture First, a leader in financial services, is seeking a Client Facing Senior Accountant to join their growing team. As a Client Facing Senior Accountant, you will work directly with clients to pro...
  • Just Posted

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Project Manager
  • Encore Technologies
  • Louisville, KY FULL_TIME
  • Project Manager**Job DetailsCity : LouisvilleState : KYJob Description:Primary Responsibilities:Oversee an individual portfolio of projects in multiple phases and geographic locations.Lead and facilit...
  • 19 Days Ago

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Account Manager
  • Trane Technologies
  • Louisville, KY FULL_TIME
  • At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for...
  • 3 Days Ago

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Program Manager
  • Axom Technologies
  • Louisville, KY FULL_TIME
  • Program Manager Job Locations US-KY | US-KY ID 2023-8626 # of Openings 1 Category Functional Support Clearance Tier 5 - Top Secret/ADP I Overview interactive Personnel Electronic Records Management Sy...
  • 15 Days Ago

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Engineering Manager I
  • HERE Technologies
  • Bedford, KY OTHER
  • What's the role? HERE is searching for a Software Engineering Manager for our Foundation Engineering team. Foundation Engineering enables the creation of mapping products that are highly available, pe...
  • 19 Days Ago

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0 Client Technologies Manager jobs found in Bowling Green, KY area

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Remote Online Survey Taker. Earn up to $25 per survey
  • Earn Haus
  • Bowling Green, KY
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative - KY residents only
  • IONOS Inc.
  • Bowling Green, KY
  • Inbound Telesales & Retention * Bowling Green, KY, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, t...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Bowling Green, KY
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Bowling Green, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Bowling Green, KY
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • First Insurance Group
  • Bowling Green, KY
  • ** Customer Service Representative** **Job Category****:** Premier Bank **Requisition Number****:** CUSTO002775 Showing ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (Remote)
  • N&A Enterprises and Solutions
  • Bowling Green, KY
  • We are looking for an energetic, driven, entrepreneurial, and detail-oriented Customer Service Representative to work re...
  • 3/26/2024 12:00:00 AM

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Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Bowling Green, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

Bowling Green is a home rule-class city and the county seat of Warren County, Kentucky, United States. As of 2017, its population of 67,067 made it the third most-populous city in the state after Louisville and Lexington; its metropolitan area had an estimated population of 165,732; and the combined statistical area it shares with Glasgow has an estimated population of 218,870. Founded by pioneers in 1798, Bowling Green was the provisional capital of Confederate Kentucky during the American Civil War. The city was the subject of the 1967 Everly Brothers song "Bowling Green". In the 21st centur...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Manager jobs
$101,052 to $146,937
Bowling Green, Kentucky area prices
were up 1.2% from a year ago

Client Technologies Manager in Billings, MT
The Instant Client libraries provide the necessary network connectivity, as well as basic and high end data features, to make full use of Oracle Database.
February 13, 2020
Client Technologies Manager in Columbus, MS
Reporting into our Client Technology Partner, Charlie Carroll, you will play a key role in our mission to proactively exploit technology for the benefit of our clients and for the efficiency of our business.
January 18, 2020
Client Technologies Manager in Springfield, MO
Development Manager working on maternity ultrasound software.
November 27, 2019