Client Services Representative (Banking), Sr. jobs in Saint Peters, MO

Client Services Representative (Banking), Sr. acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking), Sr. processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking), Sr. requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking), Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Client Services Representative (Banking), Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Sr. Director of Client Services
  • Advantage Solutions
  • Saint Louis, MO FULL_TIME
  • Market Type (EM)

    Remote

    Summary

    Senior Director Client Team Services

     

    At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director Client Team Services to be responsible for supporting all sales and experiential marketing strategy, initiatives, and overall results within the U.S. for select channels of distribution. Responsible for headquarter sales for the grocery and convenience outlets serviced by the Company. Other experiential marketing service responsibility will include planning, budgeting, and coordination of surge and reset work. This position will be a critical contact to the client organization and senior leadership.

     

    Bring your skills and build your career with IN Connected Marketing Services, the marketing division of the Company, where our focus is on influencing buyer behavior and driving sales through shopper marketing, experiential marketing, in-store event services and more.  We form close relationships with leading brands and retailers that matter most. Apply today!

     

    What we offer:

    • Full-Time Benefits (Medical, Dental, Vision, Life)
    • 401(k) with company match
    • Training and Career Development
    • Generous Paid Time-Off 

    Responsibilities:

    • Act as the primary interface and sales / experiential marketing authority with client’s management team. Ensure proper connections and communication internally with key Company stakeholders and service supporters.
    • Drive key sales and retail initiative development and execution with broader experiential marketing teams.
    • Achieve headquarter sales and experiential marketing business objectives by aligning, prioritizing, communicating, executing and reporting across all sales and experiential marketing teams and channels of distribution
    • Ownership of all communication, platforms, tools, insights and recommendations as they relate to experiential marketing performance and needs
    • Control expense/budget by aggressively and proactively managing sales and experiential marketing funds, including labor expenses – monitor and report on a monthly basis
    • Maintain best-in-class staff by recruiting, selecting, orienting, and training leadership team and associates.

    Qualifications:

    • Bachelor's Degree or equivalent experience required
    • 15 years industry experience with leading CPG and/or agency
    • 10 years sales and experiential marketing supervisory experience
    • Ability to work extended days when needed for business purposes
    • Excellent written communication and verbal communication skills
    • Ability to visualize and plan objectives and goals strategically

     

    Job Will Remain Open Until Filled

    Responsibilities

    The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

     

    Position Summary

    The Sr. Director Client Team Services INEX is responsible for supporting all sales and experiential marketing strategy, initiatives, and overall results within the U.S. for select channels of distribution. Responsible for headquarter sales for the grocery and convenience outlets serviced by the Company. Other experiential marketing service responsibility will include planning, budgeting, and coordination of surge and reset work. This position will be a critical contact to the client organization and senior leadership.

     

    Essential Job Duties and Responsibilities

     

    Client Relations

    • Act as primary interface and sales / experiential marketing authority with client’s management team. Ensure proper connections and communication internally with key Company stakeholders and service supporters
    • Organize and facilitate key internal and external meetings required to deliver experiential marketing performance, advance strategy and vision, and enhance business partnership
    • Diagnose, craft and implement sales and experiential marketing solutions to accommodate client needs within approved funding

    Initiative Development and Management

    • Drive key sales and retail initiative development and execution with broader experiential marketing teams. Key initiatives will include enhancement of ROI based activity reporting, deployment of new sales and experiential marketing approaches, technology, competitive benchmarking process, etc.

    Management / Leadership

    • Achieve headquarter sales and experiential marketing business objectives by aligning, prioritizing, communicating, executing and reporting across all sales and experiential marketing teams and channels of distribution
    • Manage within defined budget and deliver company operating income plan. P&L and pro-forma oversight
    • Deliver key performance KPI’s and ROI
    • Ensure talent development and team engagement for sustainable team success

    Administration / Reporting

    • Review and refine all aspects of internal and external reporting, ensuring relevant and consistent approach across teams
    • Ownership of all communication, platforms, tools, insights and recommendations as they relate to experiential marketing performance and needs

    Budget / Expense Control

    • Control expense / budget by aggressively and proactively managing sales and experiential marketing funds, including labor expenses – monitor and report on a monthly basis

    Supervisory

    • Maintain best-in-class staff by recruiting, selecting, orienting, and training leadership team and associates
    • Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results
    • Consistently recruit and promote “top graded” talent, creating pipeline for future company management

    Supervisory Responsibilities

    Direct Reports

    Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

     

    Indirect Reports

    May delegate work of others and provide guidance, direction and mentoring to indirect reports

     

    Travel and/or Driving Requirements

    Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.

    Travel up to 75%

     

    Minimum Qualifications

    Education Level: (Required): Bachelor's Degree or equivalent experience           

     

    Field of Study/Area of Experience:

    - 15 years industry experience with leading CPG and/or agency

    - 10 years sales and experiential marketing supervisory experience.

     

    Skills, Knowledge and Abilities

    • Excellent written communication and verbal communication skills
    • Excellent customer service orientation
    • Conflict management skills
    • Decision making skills
    • Ability to visualize and plan objectives and goals strategically
    • Ability to develop strategic plans to grow the business
    • Demonstrated ability to provide cross-functional leadership
    • Ability to ensure a high level of service and quality is maintained
    • Ability to direct, lead, coach, and develop people
    • Ability to make oral presentations

    Environmental & Physical Requirements

     

    Office / Sedentary Requirements

    Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

     

    Additional Information Regarding The Company Job Duties and Job Descriptions

     

    Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

    Important Information

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

    The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

  • 2 Months Ago

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Sr Director Client Team Services
  • Advantage Solutions
  • Saint Louis, MO FULL_TIME
  • Summary Senior Director Client Team Services At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director Client Team Services to be responsible for supporti...
  • 14 Days Ago

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Client Service Representative
  • VETERINARY SPECIALTY SERVICES PC
  • Manchester, MO FULL_TIME
  • Client Service Representative Job Description Job Summary Veterinary Specialty Services provides advanced specialized care for animals, collaborating with veterinarians throughout the St. Louis area, ...
  • 19 Days Ago

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Sr Director Client Team Services - Remote
  • Advantage Solutions
  • Saint Louis, MO FULL_TIME
  • Summary Senior Director Client Team Services At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director Client Team Services to be responsible for supporti...
  • 8 Days Ago

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Customer Service MONTHLY Call Center Debt Collections
  • Client Services , Inc.
  • Saint Charles, MO FULL_TIME
  • Are you looking for..... A job that can turn into a career A place where you can work independently VACATION time after 30 days of employment Where you are eligible to earn a monthly bonus based on pe...
  • 20 Days Ago

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Undergraduate Intern Sales - University of Missouri
  • Altria Client Services
  • Columbia, MO INTERN
  • Overview Together We Lead. Together We Change. Are you looking for an exciting opportunity to start your career at a Fortune 200 Company? Altria Group Distribution Company is currently seeking Sales I...
  • 20 Days Ago

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0 Client Services Representative (Banking), Sr. jobs found in Saint Peters, MO area

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Client Service Representative
  • WOLF MANAGEMENT INC
  • Saint Louis, MO
  • Job Description Job Description Do you enjoy getting to develop yourself both personally and professionally? Are you loo...
  • 3/28/2024 12:00:00 AM

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Client Services Associate - Work From Home
  • Globe Life AO National
  • Alton, IL
  • Are you are looking for a career change or for a growth opportunity? Do enjoy working with people and like working in a ...
  • 3/28/2024 12:00:00 AM

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Client Services Associate - Work From Home
  • Globe Life AO National
  • Granite City, IL
  • Are you are looking for a career change or for a growth opportunity? Do enjoy working with people and like working in a ...
  • 3/28/2024 12:00:00 AM

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Associate, Customer Service - Cashier #42 79 Crossings
  • WARRENTON OIL GROUP
  • Saint Peters, MO
  • Job Details Job Location 042 FL 79 Crossings St Peters - St Peters, MO Job Category Retail Description We're looking for...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Associate - Work From Home>
  • Alma
  • Saint Peters, MO
  • [Customer Service / Remote] - Anywhere in U.S. / $23 per hour / May 21st Start Date / Health, dental and vision / 401k /...
  • 3/27/2024 12:00:00 AM

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Client Relations Representative
  • North Inc
  • Saint Louis, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Saint Peters, MO
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Saint Peters, MO
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

St. Peters is a city in St. Charles County, Missouri, United States. The 2010 census showed the city's population to be 52,575, tied for 10th place in Missouri with Blue Springs. Interstate 70 passes through the city, providing a major transportation link. In 2008, St. Peters was named the 60th best place to live by Money magazine, putting it at the top in the state of Missouri. It also ranked in Money magazine's Top 100 in 2010 and 2012.The "Rec-Plex" in St. Peters is an award-winning recreation and fitness complex that underwent an $18.5 million expansion in 2007. The city also hosts the cou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Representative (Banking), Sr. jobs
$45,966 to $58,258
Saint Peters, Missouri area prices
were up 0.7% from a year ago

Client Services Representative (Banking), Sr. in Galveston, TX
As a Client Service Representative, you’ll deliver a personalized, caring experience for our clients in the financial centers and get to know them and understand their life priorities as you provide their financial services.From day one, you’ll receive training from our award-winning Academy at Bank of America, including hands-on practice, personalized coaching and dedicated support throughout your on-boarding experience.
December 02, 2019
Client Services Representative (Banking), Sr. in Orange, CA
We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better.
November 29, 2019
Client Services Representative (Banking), Sr. in Anderson, IN
We always put our clients first to meet their evolving needs.
February 12, 2020