Client Services Representative (Banking), Sr. acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking), Sr. processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking), Sr. requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking), Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Client Services Representative (Banking), Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
The Client Services Representative will manage remote client support by managing inbound calls and emails while providing excellent customer service. The individual will be responsible for answering and resolving basic product operational support questions received from our customers, as well as processing part orders and dispatching technicians. The position will be client facing, supporting products remotely with a need for excellent customer service
About You / What We’re Looking For: A candidate will be successful in this role if they have a technical and inquisitive nature, strong sense of teamwork, and a desire to help resolve problems. This person is customer-service oriented with a strong sense of urgency, and is comfortable in a fast-paced environment. A successful Client Services Representative possesses strong documentation and soft skills, and is comfortable switching gears and operating within multiple systems.
\nJoin us in making a difference as we build our future. FLASH is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. FLASH prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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