Client Services Representative (Banking) acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking) processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking) requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking) works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Client Services Representative (Banking) typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Summary
The Client Service Specialist’s main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Client Service Specialist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic’s procedures and policies. The Client Service Specialist is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.
This is a full time position; scheduled days and hours may vary based on hospital need. Weekend work is possible. This position may require standing for long periods of time and some heavy lifting may be involved.
The Client Service Specialist reports to the Hospital Manager and in his/her absence, the Managing doctor.
Job Duties and Responsibilities
Client Service: Before a Visit
Client Service: During a Visit
Client Service: Following a Visit
Operational:
Financial:
Medical:
Qualifications: Knowledge, Skills, and Abilities
Knowledge:
Skills:
Abilities:
Qualifications:
Education/ Experience
Training
Each Client Service Specialist will have a 2-3 week training program at the beginning of employment at Paw Prints Veterinary Clinic. At the completion of which she/he should be able to perform the duties required of the position. Additional training will be offered as needed to any Client Service Specialist to help enhance her/his skills and efficiency.
Location: