Client Services Representative (Banking) jobs in Rutland, VT

Client Services Representative (Banking) acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking) processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking) requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking) works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Client Services Representative (Banking) typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Client Services Representative
  • Casella Waste Systems, Inc.
  • Rutland, VT FULL_TIME
  • Position Summary

    The Client Services Representative communicates with commercial and large industrial companies across the United States and Canada, building relationships, while managing the facilities waste and biproducts into various outlets. The individual understands their dedicated accounts business and assist in determining which of our waste and recycling services will create the most efficient and cost-effective solution.

     

    We are currently considering candidates for all levels of the career path!!

    Key Responsibilities

    • Receives service requests via phone or email and obtains necessary information in order to execute a defined service and create work orders for the services.
    • Executes work orders in a timely fashion and assures that each work order contains complete and accurate information to execute and bill for the service.
    • Schedules service requests with necessary vendors and confirms that service has been completed.
    • Coordinates with the Sourcing Group to get pricing from haulers and end sites to compare pricing with other vendors necessary.
    • Communicates with customers to troubleshoot issues such as the need for equipment repairs, material that does not meet quality standards, additional service fees, etc.
    • Coordinates with and support accounts payable and receivable departments to ensure all services are billed.
    • Preschedules weekly service when possible and proactively contacts service locations when they are due for service and prior to holidays.
    • Communicates regularly with account managers about service for assigned customers including reviewing equipment repairs and repair changes; notifies customer/account manager of any reoccurring issues and participates in solving problems.
    • Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

    Career Path Definitions and Distinctions:

    Level 1: Has 0-2 years of progressively complex experience in the customer service field. Demonstrates knowledge in Casella’s business products and services as well as customer service and client relationship management. Can effectively manage assigned customer base, take calls from most customers without assistance, hand in daily work order report once reviewed, utilize problem solving skills to assess issues and ask for assistance when needed from team members, bulling specialist or account representatives.   

    Level 2: Has 2-3 years of progressively complex experience in the customer service and client relationship management field. Demonstrates knowledge and competence in several technical areas of customer service and client relationship management and can build strong relationships with home office and divisional employees at various levels within the organization. Cross-trained to handle all accounts from a customer service prospective, accuracy and notes with minimal billing issues, work order report reviewed by supervisor, ability to handle problems and/or direct to management with idea for resolution, handle all calls from any customer, reliable and able to work extra time as needed, manages customer base instead of being reactive (holiday prescheduling, managing overweight hauls). 

    Senior: 4 years of progressively complex experience in the customer service and client relationship management field. Demonstrates highly integrated knowledge and competence in several technical areas of customer service and client relationship management and can build strong relationships with home office and divisional employees at various levels within the organization. Assists with training, works with Client Service Manager on billing issues, takes on additional responsibilities and asks for additional projects, reviews daily work order reports of others, handles escalations and knows who and when will need to know of the issues, supervises the team when needed. Is extremely reliable and accurate.  

    Education, Experience & Qualifications

    The successful candidate will have a high school education, a demonstrated ability to work as part of a team in a collaborative environment and be legally eligible to work in the US. A bachelor’s degree, relevant sales certifications, 1-2 years of sales experience and background knowledge or interest in an environmental and/or sustainability field are preferred.

     

    Outstanding relationship management skills, excellent listening, communication and problem-solving skills and an ability to identify and develop sales opportunities are required. Demonstrated proficiency with Microsoft Office and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.

    Attributes

    Positive, team-oriented individual who is proactive, efficient, attentive has strong problem-solving skills and is results-oriented with the ability to see the larger picture while focusing on detailed information.  

    Benefits

    Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

  • 2 Months Ago

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100% Work From Home - Client Services Representative
  • Global Elite Texas
  • Burlington, VT FULL_TIME
  • Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career!We're lo...
  • 12 Days Ago

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Director of Client Services
  • Lund
  • South Burlington, VT FULL_TIME
  • For over 132 years, Lund has been harnessing hope and providing opportunities to help strengthen families and ensure a safe, secure and loving environment for all Vermont children. As a multi-service ...
  • 1 Day Ago

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Client Services Coordinator
  • BAYADA Home Health Care
  • Middlebury, VT FULL_TIME
  • BAYADA Home Health Care has an immediate opening for a Client Services Coordinator in our Rutland, VT Home Health Office. If you are looking for an exciting career opportunity in a growing industry, a...
  • 1 Month Ago

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Client Services Coordinator
  • BAYADA Home Health Care
  • Rutland, VT FULL_TIME
  • BAYADA Home Health Care has an immediate opening for a Client Services Coordinator in our Rutland, VT Home Health Office. If you are looking for an exciting career opportunity in a growing industry, a...
  • 1 Month Ago

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Client Services Coordinator
  • BAYADA
  • Middlebury, VT FULL_TIME
  • BAYADA Home Health Care has an immediate opening for a Client Services Coordinator in our Rutland, VT Home Health Office. If you are looking for an exciting career opportunity in a growing industry, a...
  • 2 Months Ago

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0 Client Services Representative (Banking) jobs found in Rutland, VT area

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Mattel Retail Service Team Associate Seasonal - Castleton, IN 46250
  • Mattel, Inc.
  • Castleton, VT
  • We're looking for people who are up for the challenge of honoring a seventy-five year legacy by making their own mark in...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $2,197 per week
  • TRS Healthcare
  • Windsor, VT
  • Ardor Health Solutions is seeking a travel Physical Therapist for a travel job in Windsor, Vermont. Job Description & Re...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Case Management - $2,412 per week
  • PRN Healthcare
  • Springfield, VT
  • Ardor Health Solutions is seeking a travel nurse RN Case Management for a travel nursing job in Springfield, Vermont. Jo...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $2,291 per week
  • PRN Healthcare
  • Springfield, VT
  • Ardor Health Solutions is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Springfield,...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - ICU - Intensive Care Unit - $1,527 per week
  • PRN Healthcare
  • Glens Falls, NY
  • Ardor Health Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Glens Falls, N...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $2,208 per week
  • TRS Healthcare
  • Claremont, NH
  • Ardor Health Solutions is seeking a travel Physical Therapist for a travel job in Claremont, New Hampshire. Job Descript...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg / Telemetry - $1,362 per week
  • PRN Healthcare
  • Glens Falls, NY
  • Ardor Health Solutions is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Glens Falls, New Yo...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg / Telemetry - $1,463 per week
  • PRN Healthcare
  • Glens Falls, NY
  • Ardor Health Solutions is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Glens Falls, New Yo...
  • 3/26/2024 12:00:00 AM

Rutland, Vermont may refer to: Rutland (city), Vermont Rutland (town), Vermont Rutland County, Vermont West Rutland, Vermont...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Representative (Banking) jobs
$39,499 to $52,507
Rutland, Vermont area prices
were up 1.6% from a year ago