Client Services Director jobs in Waipahu, HI

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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ACCOUNT MANAGER, CLIENT SERVICES
  • PharMerica
  • HONOLULU, HI FULL_TIME
  • Our Company

    PharMerica

    Overview

    As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

     

    This is not a remote position. Applicants must live a commutable distance to Honolulu. The position requires 75% travel in and around the Hawaiian Islands, working from a home office the remainder of the time.

    Responsibilities

    • Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
    • Accountable for all aspects of client relationships; primary go-to person for your client base
    • Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
    • Leads client contract renewal process in collaboration with other key PharMerica stakeholders
    • Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
    • Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
      • Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
    • Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
    • Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
    • Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
    • Represents PharMerica at corporate/networking/client events and conferences
    • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

    Qualifications

    • Bachelor's degree or equivalent experience
    • Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
    • Ability to communicate to all levels of management
    • Excellent time-management and basic computer skills
    • Advanced Microsoft Office proficiency
    • Outstanding problem-solving skills
    • Experience in root cause analysis
    • Ability to collaborate cross-functionally
    • Experience working within a collaborative team
    • Experience in a project management and client-facing customer service role
    • Strong background with the ability to manage multiple priorities and deadlines at once

     

    About our Line of Business

    PharMerica is a full-service pharmacy solution providing value beyond medication.  PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations.  PharMerica is one of the nation's largest pharmacy companies.  PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades.  For more information about PharMerica, please visit www.pharmerica.com.  Follow us on Facebook, Twitter, and LinkedIn.
  • 24 Days Ago

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Client Services Manager
  • BAYADA
  • Honolulu, HI FULL_TIME
  • BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Oahu Home Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Servi...
  • 6 Days Ago

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Client Services Agent
  • RISE INC FAMILY
  • Honolulu, HI OTHER
  • Job Details Job Location: Acumen Hawaii - Honolulu, HI Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Limited or Occasional Job Shift: Any Job Categ...
  • 12 Days Ago

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Client Services Coordinator
  • Tax & Financial Group
  • Honolulu, HI FULL_TIME
  • Job description Tax & Financial Group (TFG) is a 53 year financial services firm committed to helping our clients achieve their goals of long-term financial security. Our customized approach is design...
  • 18 Days Ago

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Client Services Associate
  • BAYADA
  • Honolulu, HI FULL_TIME
  • BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Oahu Home Care office. Are you looking for an exciting opportunity in a fast-growing industry? Do you want to ma...
  • 1 Month Ago

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Director of Health Services
  • HOPE Services Hawaii, Inc.
  • Hilo, HI FULL_TIME
  • Director of Health Services Reports to: Chief Operating Officer Classification: Exempt Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision...
  • 2 Days Ago

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0 Client Services Director jobs found in Waipahu, HI area

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ATI MX REP HIK
  • Air Transport International, Inc.
  • Honolulu, HI
  • Job Functions: At sites where no other ATI support exists be prepared to conduct/oversee the overhaul, maintenance, and ...
  • 3/28/2024 12:00:00 AM

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Forensic Pathologist (Float) - Aiea Heights
  • Clinical Laboratories Of Hawaii Llp
  • Aiea, HI
  • Job Functions, Duties, Responsibilities and Position Qualifications: The Pathologist evaluates anatomic pathology specim...
  • 3/28/2024 12:00:00 AM

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Call Center Coordinator
  • Sutter Health
  • Ewa Beach, HI
  • We are so glad you are interested in joining Sutter Health! Organization: Sutter Health Pacific Position Overview: The C...
  • 3/27/2024 12:00:00 AM

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Guest Service Manager (Japanese Speaking)
  • Hilton Grand Vacations
  • Honolulu, HI
  • The Guest Experience Manager is responsible for assisting the Director of Guest Services in all facets of the property o...
  • 3/27/2024 12:00:00 AM

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Nurse
  • Global Medical Response Inc
  • Aiea, HI
  • CCT Nurse (Critical Care Transport Nurse) IMMEDIATE HIRING! NURSE FULL-TIME/PART-TIME Opportunity We're hiring a Critica...
  • 3/27/2024 12:00:00 AM

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Quality Assurance Specialist II
  • EPSILON SYSTEMS
  • Pearl City, HI
  • Epsilon Systems Solutions, Inc. has a job opportunity for a Quality Assurance Specialist II for our Pearl City, HI locat...
  • 3/25/2024 12:00:00 AM

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IT Event Support Technician
  • PiTech Solutions Inc
  • Pearl City, HI
  • Job Description PiTech Solutions is partnering with SAIC for an exciting opportunity for an IT Event Support Technician....
  • 3/24/2024 12:00:00 AM

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Operations Manager
  • Ameresco
  • ‘Ewa Beach, HI
  • Job Description Job Description Ameresco’s Federal Operations & Maintenance Group is seeking a skilled and experienced P...
  • 3/24/2024 12:00:00 AM

Waipahu is located along the northern shore of both Middle Loch and West Loch of Pearl Harbor. Both Interstate H-1 and Farrington Highway (Hawaii Route 90) run east–west through the length of Waipahu. The neighboring areas of Waipio, Village Park, Royal Kunia and Waikele use Waipahu as their postal city, and are often considered to be part of Waipahu. Waikele is located across the H1 freeway north of Waipahu. Waikele consists of newer subdivisions and an upscale outlet shopping center and world-famous golf course. To the west via either roadway can be reached Makakilo and Kapolei, with the Le...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$190,227 to $281,032
Waipahu, Hawaii area prices
were up 1.9% from a year ago

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