Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Description
FLSA Status: Exempt
Salary: $45,000 - $65,000 D.O.E. Benefits
Location: Phoenix, AZ
About Us:
Runbeck Election Services, Inc. has been an active participant in the growth and modernization of the electoral process over the last 50 years. From supporting a few Arizona counties to now offering tailored electoral services for over 100 counties, our trailblazing mindset has enabled us to comprehensively support democracy across the United States.
Our 163,000 sq. ft. Phoenix, Arizona-based hub is the epicenter of our company’s expertise and innovation — where our dedicated team ensures every aspect of our technology and services is perfected. While our headquarters are based in Arizona, our team is strategically spread out across the country to actively support our election partners.
Summary:
The Client Services Manager is a vital member of the team, contributing significantly to ensuring exceptional service delivery and client satisfaction. Within this role, they work alongside a team of client service representatives, collectively overseeing client accounts and striving to meet the unique needs of key clients. The Client Services Manager plays a pivotal role in maintaining strong client relationships, addressing client needs, and contributing to the overall success of the client services department.
Responsibilities:
Requirements
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Additional Information:
We are proud to offer a robust benefits package well-suited to our rockstar team of election heroes!
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