Client Services Director jobs in South Burlington, VT

For over 132 years, Lund has been harnessing hope and providing opportunities to help strengthen families and ensure a safe, secure and loving environment for all Vermont children.  As a multi-service nonprofit organization, Lund serves more than 5,000 individuals each year.  Lund’s mission is to help children thrive by empowering families to break cycles of poverty, addiction and abuse. Lund offers hope and opportunity to families through education, treatment, family support and adoption. 

Join The Lund Team: support and empower Vermont families!

Director of Client Services

Lund is a qualified employer for Public Student Loan Forgiveness.

Why Join Our Team at Lund:

• We honor and celebrate the distinctive strengths and talents of our clients and staff.
• Our work encompasses collaboration with a strong team of professionals and a strengths-based approach to providing services to families. 
• Lund’s adoption program provides life-long services to families brought together through adoption.
• Lund’s residential and community treatment programs are distinctive as our work focuses on both treatment and parenting.
• Lund’s educators believe in laughter, the importance of fun, community-oriented activities, and non-stop learning.
• Professional growth and ongoing training opportunities are available; Lund offers weekly supervision.
• Lund values employee well-being and strives to be a welcoming and inclusive workplace; staff are encouraged to engage in staff-led initiatives for wellness, employee recognition, and diversity, equity, and inclusion.
• Lund is a family-centered organization filled with supportive colleagues and offers work-life balance; some positions offer opportunities for hybrid schedules or schedule flexibility.
• Lund offers competitive pay and paid training.
• Lund offers a comprehensive and very generous benefits package including health, dental, life, disability, and retirement.
• Employees earn extensive time off accrual in addition to 13 paid holidays, and annual wellness reimbursement.  
• Lund does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, ancestry, place of birth, age, veteran status, disability, or any other characteristic protected by applicable law. EEO/AA

About the Position:

• Assumes responsibility for development, implementation, and evaluation of high quality, evidence-based, family centered programs.
• Facilitates service integration across Department’s and Agency’s programs to improve services to children and families.
• Implements a process for continuous quality improvement.
• Recruits, hires, directly supervises associate directors in RCT.
• Provides oversight and direction for all Lund Family Services programs.
• Ensures programs have outcome measures and evidence-based standards of excellence related to EBPs, grant and contract requirements.  Will report an annual “value proposition” related to State investments.
• Develops and manages RCT program budgets.
• Serves as Liaison or (delegates to a staff person and ensures representation) to ensure strong alliances with community and statewide agencies.
• Oversees advocacy efforts for RCT Department, in collaboration with President & CEO and Board.
• Works closely with the President & CEO and Director of Adoption to ensure integration and collaboration between RCT and other Lund Programs.
• Assures compliance with funding and licensing requirements.
• Ensures safety and compliance standards are met in accordance with building and grounds client/staff safety standards.
• Responsibility for forecasting, sustainability, planning, developing and partnerships in line with current community and statewide needs.
• Actively participate in budget development, monitoring and forecasting for responsible program areas.
• Ensures responsible fiscal management including responsible expenses and revenue generating activities.
• On-call as needed for department.
• Collaborates with agency senior leadership team on agency-wide initiatives including financial planning and sustainability, fundraising, and advocacy efforts.
• Acts as President in their absence when assigned.
• Demonstrates ability to work both independently and as a team player.
• A cohesive value system that includes a nonjudgmental attitude regarding reproductive choice, parenting, options and substance abusing clients.  Displays caring, responsive, respectful attitude towards others.
• Implement a feedback system for assigned core competency area, utilizing observation, client feedback, program data and curriculum review as evaluative tools.
• Amount of travel and any other special conditions of requirements include the ability to juggle multiple priorities, deadlines and demands, ability to work well under pressure; availability to respond to off hours crisis; home visits with community clients, some State-wide travel to attend meetings; irregular hours at times to meet the needs of a 24-hour facility.
• Other duties as assigned.

What We Look For:

• Master’s degree in Human Services and clinically related licensure such as such as LICSW, LCMHC, or LADC.
• Minimum of five years’ experience in direct clinical work, program planning, case management, recovery support. Experience in a residential setting is preferred.
• Minimum of five years’ supervisory experience.
• Experience with multidisciplinary treatment planning and teamwork;
• In depth knowledge of relevant public policy, state and federal funding programs, and prevailing national trends.
• Strong financial management skills
• Proven collaboration skills and experience.
• Ability to work independently or with a team.
• Ability to be self-motivated.
• Ability to perform the essential functions of the position either with or without reasonable accommodation.
• Ability to maintain a valid VT Driver’s License and access to reliable transportation. Statewide travel may be required.
• Upon conditional offer of employment, must be able to successfully pass a background check.
• Regular attendance is necessary and essential to meeting the expectations of the job.
• Ability to consistently demonstrate Lund’s values of collaboration, compassion, empathy, integrity, and respect.
• Ability to understand and comply with operational standards, safety requirements, and employee policies.
• Ability to actively support diversity, equity, and cultural competency efforts withing stated job responsibilities and work effectively across diverse cultures.
• Ability to handle multiple tasks effectively in a busy environment with frequent interruptions.
• Ability to deescalate and resolve sensitive situations respectfully.
• Ability to demonstrate excellent judgement and operate with the utmost confidentiality.
• Ability to maintain positive working relationships with co-workers, families, and other departments.
• Ability to communicate effectively and respectfully both orally and in writing.
• Proficiency in the use of applicable hardware and software as required.