Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
GENERAL SUMMARY: The Client Services Director’s primary responsibility is to facilitate effective bi-directional communication and the transfer of information and knowledge between CRSP and external parties and within CRSP for the purpose of improving and maintaining high subscriber satisfaction and retention and for providing input on new products. This is accomplished through management, collaboration, and strategizing in several areas: proactive support and training, communications, and documentation. The Director may also collaborate with Marketing and Sales in preparing for and assisting in sales presentations and may represent CRSP at conventions & conferences. The Director is a key externally focused member of the senior leadership team and based on the collection of customer input provides significant input relevant to ongoing product development and enhancement. This role is thus also responsible for understanding and interpreting client inquiries and requests assuring that they receive appropriate information to address their issues.
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