Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services — educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.
Short/General Description/Summary:
The Director of Clinical Support Services has the responsibility to support agency Clinical Support Services (CSS) staff, through standardization and oversight, to ensure that all CSS functions are performed according to agency policies and procedures. This position will act as a liaison between the Finance Department and CSS Departments, as well as collaborating with Operational Directors and Program Coordinators, as needed. This position will oversee the business operations of the CSS departments as well as the clinical operations. The Director of CSS will identify and monitor issues with day-to-day procedures that impact the efficiency of standard operating procedures, both clinically and financially related. The Director of CSS will assist in implementing corrective actions through training (new staff as well as current staff, as needed) and evaluation of CSS operations at the sites. The Director of CSS will be responsible for monitoring the data entry and verification of client benefit assignments for the agency to ensure proper financial setups in the Electronic Health Record and reduce preventable errors. The Director of CSS will also assist with special projects as assigned by the Clinical Director.
Primary Responsibilities & Job Function(s):
Customer Service/Customer Relations:
Quality:
Administration:
Medical Records:
Minimum Requirements:
Education: Bachelor’s Degree
Experience: 3 years experience in Intake and or/client support services for a health provider; or the equivalent in experience and training. Good overall understanding of clinical needs, project management, policies in a behavioral health setting, and performance improvement activities.
Licensure/Certification Requirements: None
Required Clearances: Act 34 clearance, FBI Clearance, Verification that the employee is not on any Medicaid/Medicare Exclusion list
What’s in it for you?
Total Rewards (For Full-Time Employees = >30 hours/week):
Want to learn more?
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
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