Client Services Director jobs in San Francisco, CA

Description

Summary: The Division Director of Client and Clinical Services is responsible for overseeing Larkin Street’s client services and practice model, as well as its youth leadership model. The role is responsible for implementing and guiding the strategic plan initiatives for mental health, harm reduction, case management practice. The Division Director of Client and Clinical Services will work closely with Division Directors, with primary responsibility for the codification and implementation of client care standards.  

Primary Responsibilities:

• Ensure Larkin Street’s client care standards are codified, understood, and implemented agency-wide, with primary responsibility for Larkin Street’s wellness and case management practices. 

• Lead staff teams through the successful implementation of Larkin Street’s strategic priorities, ensuring services and decision-making are aligned with the strategic plan.  

• Work with Program Director team to oversee the evaluation, development, and implementation of programs; ensure effective coordinated service delivery; grant and contract compliance; and fiscal responsibility. 

• Develop and sustain partnerships including Larkin Streets’ participation in the Transitional Age Youth System of Care (TAY SOC). 

• Provide clinical supervision to clinicians and interns. 

• Manage Larkin Street’s Mental Health First Aid (MHFA) SAMSHA grant and facilitate MHFA training.  

• Develop and monitor performance standards in collaboration with the Division Director team to inform and lead continuous quality improvement.  

• Actively participate in agency-wide Diversity, Equity, and Inclusion efforts. 

• Ensure that youth are involved in program design, implementation, and evaluation. 

• Oversee and participate in Larkin Street’s On Call Consultant schedule. 

ESSENTIAL JOB FUNCTIONS:

• In partnership with the Division Director team, ensure that our services are equitable and low barrier. 

• Present and train on behalf of Larkin Street at a local and national level. 

• Provide technical assistance to partners/subcontractors. 

• Ensure that staff are using a collaborative approach of trauma informed care, restorative practices, and harm reduction. 

• Coordinate with other directors to support staff during critical incidents, including meeting and debriefing with staff and clients.  

QUALIFICATIONS:

• At least five years of management and supervisory experience  

• Valid California LCSW or LMFT required. 

• Master’s Degree required. 

• Experience overseeing program design and development, implementation and operations, project integration and management across multiple agency sites; staff supervision and training; and budget management.  

• Excellent written and verbal skills, including public speaking 

• Strong commitment to the agency and philosophy of Larkin Street Youth Services 

BACKGROUND AND EXPERIENCE: 

• Maintain professional standards of performance, demeanor and appearance at all times. 

• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to scheduling requirements of this job description and program. 

• Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks. 

• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies. 

• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of youth and families. 

• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience. 

• Ability to work with a diverse staff and excel in a multi-cultural environment.  

Compensation

• Competitive annual salary: $125,000 to $130,000
• Choice of Kaiser and Sutter medical plans, plus dental and vision- (with coverage at no cost for one of the Kaiser and Dental plans as well as Vision for Employees only)
• Health Care and Dependent Care Flexible spending accounts
• Life Insurance
• Vacation- (starting at 3 weeks, increasing to 5 weeks by year five)
• Sick time
• 11 Paid Holidays 4 Floating Holidays
• Employee Assistance Program
• Health Advocate Service
• Commuter Benefits Program
• Paid Sabbatical following 5 and 10 years of employment
• 403(b) retirement plan with employer matching