Client Services Director jobs in Rockford, IL

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Client Services
  • Savant Wealth Management
  • Rockford, IL FULL_TIME
  • Savant Wealth Management, a fast-growing firm with $25 billion in AUM, seeks an innovative and accomplished Director of Client Services. In this high-impact role, reporting directly to the Chief Advisory Officer and as part of the Advisory Leadership Team, you will be at the forefront of shaping our client service teams during a period of record growth. We're looking for a creative thinker with a proven track record in change management, who can bring fresh, innovative solutions to enhance our client experience. This is an exceptional opportunity for someone who thrives in a high-energy environment and is passionate about driving transformation and excellence in client services. Join us in redefining wealth management and be a key player in our continuing success story.

    The Director of Client Services is a pivotal leadership role within Savant Wealth Management. This position is responsible for providing strategic oversight and innovative leadership to the client services team, which includes client service assistants and front desk teams. The Director will embody and promote Savant's core philosophies and values, ensuring a client-first approach at the highest level. This role requires exceptional communication skills, a positive and inspiring leadership style, change management skills, and must be able to effectively collaborate with internal and external stakeholders.


    Key Responsibilities:


    • Strategically oversee the operations of the client services team to ensure seamless, efficient processes, policy enforcement, and staff training.

    • Develop and implement best practices to enhance workflows, productivity, and client service, while minimizing operational risks.

    • Collaborate with leadership teams across various functions to develop a comprehensive, integrated client service strategy that aligns with Savant’s corporate objectives.

    • Maintain up-to-date knowledge of industry regulations, practices, and procedures to ensure the team's adherence and competence.

    • Lead and mentor client services team, fostering a culture of excellence, professionalism, and client-centricity.

    • Oversee client communication strategies, ensuring clients are well-informed and engaged with Savant.

    • Regular communication and alignment with the Chief Advisory Officer and other key leadership team members.

    • Continuously assess and plan for the team's capacity, growth, and development needs.

    • Address and resolve internal and external concerns promptly and effectively.


    Supervisory Responsibilities:


    • Lead and align team performance with organizational goals.

    • Hire, develop and supervise staff, including performance management, training, and career development.

    • Oversee subordinate managers and team leaders, ensuring high standards and efficient team operation.

    The Director of Client Services requires the following:


    • Education
      : Bachelor’s degree in Business, Finance, or related field. FPQP designation preferred or willingness to obtain within a specified timeframe.

    • Experience: Minimum of 7-10 years of relevant and proven industry and client service experience, including management/leadership responsibilities.

    • Strong Leadership and People Development Skills: Ability to inspire, motivate, and guide team members towards achieving organizational objectives, while fostering a positive work environment.

    • Excellent Analytical, Organizational, and Strategic Thinking Abilities: Demonstrated capability to analyze complex situations, develop effective strategies, and organize resources to implement solutions.

    • Exceptional Communication Skills: Proficient in articulating complex ideas clearly and effectively, both in writing and verbally. Skilled in active listening, persuasive communication, and adept at tailoring messages to different audiences, including clients, team members, and other stakeholders.

    • High Standards for Performance and Integrity: Committed to achieving excellence with a strong sense of ethical conduct and professionalism.

    • Adaptability and Resilience: Ability to work under pressure, adapt to changing environments, and overcome challenges with a positive attitude. Lead teams through change management.

    • Proactive, Innovative, and Client-Focused Approach: Constantly seeking ways to improve services and processes with a strong focus on improving scalability, client satisfaction and relationship building.


    Why Join Us?


    • We are a growing firm, with opportunities for future growth and advancement in your role.

    • We offer health, vision, dental, and 401K benefit options for you and your family.

    • We believe in collaboration, innovation, excellence, doing what’s right, and helping our team to provide a world class service

    • Our culture is steeped in Savant’s Midwestern roots as described through our corporate values of excellence, integrity, lifelong learning, respect, growth, and servant leadership. We are dedicated to living these values through our relationships with clients, each other, and the greater community. Our core values truly define the Savant way.


    Let us help you on your path to your ideal career - apply today!


    Collective Wisdom. We're Better Together.


    At Savant Wealth Management, we are driven by a purpose to serve our clients with skill, passion and integrity. Inspired by collaboration, our team craves innovation, commitment to excellence and above all, doing what is right. We are up for any challenge. Since 1986 we have focused on committing to helping clients achieve peace of mind through our collective insight and wisdom. If you want to be part of a culture that is defined through strong values - Savant is right for you.


    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the incumbent in this position.


    Any combination of equivalent education and work experience will be considered.

    Savant Capital, LLC is an Equal Opportunity Employer

  • 26 Days Ago

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Client Services Representative
  • New Horizon Kennel, Inc.
  • Sterling, IL FULL_TIME
  • Elevate your career with New Horizon Kennel, situated in Port Byron, IL! We're on the lookout for a meticulous and customer-focused individual to step into the role of a full-time Client Services Repr...
  • 1 Month Ago

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Director
  • Winnebago County Animal Services
  • Rockford, IL FULL_TIME
  • Summary of Responsibilities Under the direction of the Animal Services Administrator, performs supervisory duties in enforcing County ordinances pertaining to animal control and rabies enforcement; re...
  • 24 Days Ago

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Correctional Client Assistant- Beloit
  • Attic Correctional Services Inc
  • Beloit, WI FULL_TIME
  • ATTIC Correctional Services is currently recruiting for a part-time Correctional Client Assistant, to provide community-based services to persons with a history of sexual assualt, following their rele...
  • 1 Month Ago

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Correctional Client Assistant- Delavan
  • ATTIC CORRECTIONAL SERVICES INC
  • Delavan, WI OTHER
  • Job Details Level: Entry Job Location: Delavan - Delavan, WI Position Type: Part Time Education Level: High School Salary Range: $20.00 Hourly Travel Percentage: Road Warrior Job Shift: Days Job Categ...
  • 20 Days Ago

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Correctional Client Assistant- Darien
  • ATTIC CORRECTIONAL SERVICES INC
  • Darien, WI OTHER
  • Job Details Level: Entry Job Location: Darien - Darien, WI Position Type: Part Time Education Level: High School Salary Range: $20.00 Hourly Travel Percentage: Road Warrior Job Shift: Days Job Categor...
  • 20 Days Ago

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0 Client Services Director jobs found in Rockford, IL area

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Courtesy Clerk
  • Hy-Vee, Inc.
  • Janesville, WI
  • At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
  • 4/19/2024 12:00:00 AM

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Director, Information Security Consultant
  • Capital One
  • Rockford, IL
  • Center 1 (19052), United States of America, McLean, Virginia Director, Information Security Consultant At Capital One, y...
  • 4/18/2024 12:00:00 AM

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Sr. Director, Technical Program Management - Card Modernization
  • Capital One
  • Rockford, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Technical Program Management - Card Moderniza...
  • 4/15/2024 12:00:00 AM

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Sr. Director, Software Engineering - Card Modernization
  • Capital One
  • Rockford, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Software Engineering - Card Modernization The...
  • 4/15/2024 12:00:00 AM

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Director, Technical Program Management (Bank Tech)
  • Capital One
  • Rockford, IL
  • Locations: VA - Richmond, United States of America, Richmond, Virginia Director, Technical Program Management (Bank Tech...
  • 4/15/2024 12:00:00 AM

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Sr. Distinguished Engineer (Sr. Director IC) - Business Cards & Payments
  • Capital One
  • Rockford, IL
  • Center 2 (19050), United States of America, McLean, Virginia Sr. Distinguished Engineer (Sr. Director IC) - Business Car...
  • 4/15/2024 12:00:00 AM

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Senior Director, Software Engineering
  • Capital One
  • Rockford, IL
  • Locations: VA - McLean, United States of America, McLean, Virginia Senior Director, Software Engineering Do you want to ...
  • 4/15/2024 12:00:00 AM

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Sr. Director, Data Engineering - Card Technology
  • Capital One
  • Rockford, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Data Engineering - Card Technology Capital On...
  • 4/15/2024 12:00:00 AM

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$178,964 to $264,401
Rockford, Illinois area prices
were up 1.3% from a year ago

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