Client Services Director jobs in Rock Hill, SC

Client Relationship Specialist is responsible for facilitating the day-to-day
communication between our clients and our laboratories, ensuring exceptional
client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities:

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Ability to assist with administrative tasks as necessary.
• Teamwork is the foundation of success at Eurofins CEI; We perform other tasks as needed across departments.

Qualifications

• HS Diploma or equivalent
• Customer service experience 1-2 years
• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-pace environment
• Growth mindset

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person