Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Neovest is a premier broker-neutral electronic trading software platform, providing a single source of access to diverse pools of liquidity, including direct routing to over 370 brokers across more than 120 global markets. Our product incorporates innovative pre-, post-, and in-trade analytics. We deliver sophisticated tools for single-instrument, pairs, portfolio, and spread trading in global equities, futures, options, and FX markets. Flexible, customizable, and robustly supported, our platform streamlines workflow, empowering efficient and confident trading.
Job Summary:
The Client Services team is responsible to represent the firm to clients in a first-class way. It is essential that this individual foster a strong sense of trust with clients in their ability to facilitate client needs. Clients should view the Client Services team as a trusted partner and key contributor to their success. Team members must be highly proactive and take initiative to provide excellent service to clients. The company’s products, along with the service component, should be an integral and highly valued part of our clients’ business.
As a Technical Client Service Associate, you will be involved in customer service activities, software and trading support, analytical thinking, technology, back office, and connectivity skill sets. Come be a part of a highly visible role where you are able to contribute to the growth of JP Morgan's electronic trading system.
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