Client Services Director jobs in Passaic, NJ

Description

The Client Services Administrator helps with day-to-day tasks within the Client Services team. The Client Services team is responsible for all communications to the QuickBox client base. As part of the team, you will be responsible for communicating with employees both within QuickBox and with our clients. This is a Full-Time position; hours vary due to the business needs.

Requirements

1. High school diploma or GED.
2. Quick/Critical Thinker with the ability to think on their own.
3. Proficient using the Microsoft Office Suite (Microsoft Word, Microsoft Excel, Outlook, One Note, etc.) with a minimum of 5 years of experience.
4. Works well in Team environments.
5. Willing to contribute ideas and feedback.
6. Ability to learn on the go and pickup processes while in flight.
7. Dependable and Punctual.
8. Ability to clearly communicate with all levels of employees.
9. Extremely organized but able to adapt at will.

Essential Duties & Job Functions:

1. Administratively support Client Services Director and/or team with client paperwork 
2. Generate/Review and Distribute critical internal/external facing reports critical to decision making process.
3. Work and resolve service tickets submitted by QuickBox Clients based on the impact on the business.
4. Provide excellent service and maintain client satisfaction through critical problem solving and decision-making skills.
5. Scan and email official correspondence from Government and Private entities.
6. Serve as back-up to the Client Services team when needed, which includes answering all incoming calls for Account Managers, route calls to the appropriate employee, and distribute messages as needed.
7. Answer inbound calls from clients and customers. 
8. Other duties as required and assigned.