Client Services Director jobs in Orem, UT

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

R
Client Services Agent - UT
  • RISE INC FAMILY
  • Orem, UT OTHER
  • Job Details

    Job Location:    Acumen Orem, UT - Orem, UT
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    Undisclosed
    Travel Percentage:    Limited or Occasional
    Job Shift:    Any
    Job Category:    Admin - Clerical

    Description

    ABOUT THE COMPANY

    Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

    OVERVIEW AND ESSENTIAL JOB FUNCTIONS

    Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.

    • Support clients (employers and employees) during their enrollment process
    • Process related paperwork and manage electronic communication
    • Accurate data entry using several databases simultaneously while meeting deadlines
    • Establish, foster and grow relationships with clients and program contacts including third party organizations
    • Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
    • Act as a communication liaison between the clients and across all Acumens departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
    • Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
    • Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
    • Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
    • Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
    • Manage a fluctuating volume of calls and emails
    • Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments
    • Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve
    • Perform other work related duties as assigned
    • ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

    Qualifications


    MINIMUM QUALIFICATIONS

    • At least one year of experience with data entry (manual keying in of information into databases)
    • Works well independently with limited supervision
    • Works as a self-starter with effective communication skills
    • Ability to work in a fast paced environment
    • Prior experience in customer service and/or client relations
    • Ability to handle fluctuating inbound and outbound call volume
    • Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays
    • Experience working with multiple applications simultaneously
    • Ability to prioritize and handle competing requests successfully
    • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs
    • Patience, perseverance, and follow through mentality
    • Ability to communicate both orally and in writing in a professional manner
    • Attention to detail and critical thinking skills
    • The ability to handle responsibility with limited supervision
    • High standard of integrity
    • Ability to use basic math skills
    • Demonstrates excellent organizational skills, time management, and task orientation
    • Good interpersonal communication skills
    • Ability to handle and accommodate complex clients
    • Must be able to plan for and meet multiple deadlines
    • High school diploma or equivalent with some college preferred (or equivalent work experience)

    PREFERRED QUALIFICATIONS

    • Willingness to obtain certain state required certifications
    • Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight
    • Maintain a valid driver's license within the state of residence and valid automobile insurance (if required by program)
    • Able to provide a secure remote workspace with high speed internet when applicable

    Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

    (a) Dedicated fax 866-268-8885
    (b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
    (c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
    (d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

  • 15 Days Ago

R
Client Services Representative
  • Rocky Mountain Reserve
  • Provo, UT FULL_TIME
  • At Rocky Mountain Reserve our Client Services Team is the backbone of our company! You would play an integral role in the success and growth of our company and the retention and reputation of our comp...
  • 16 Days Ago

A
Client Services Agent
  • Acumen LLC
  • Orem, UT FULL_TIME
  • ABOUT THE COMPANY Acumen, Inc. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. We assist people who c...
  • 1 Month Ago

G
Fully Remote - Client Services Representative
  • Global Elite Texas
  • Provo, UT OTHER
  • Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career!We're lo...
  • Just Posted

H
Enjoy Work/Life Balance in Dinosaur Land
  • HealthEcareers - Client
  • Vernal, UT FULL_TIME
  • Job DescriptionCome be part of our welcoming community and Women's Center Medical staff Ashley Regional Medical Center is seeking a BC/BE OB/GYN to join our single specialty group in Vernal, UT. If yo...
  • 4 Days Ago

E
Service Dispatcher - Client Care Assistant
  • Expert Services - Plumbing, Heating, Air & Electrical
  • Orem, UT FULL_TIME
  • Calling all hardworking go-getters: are you interested in beginning a fulfilling career and improving your abilities? Do you want to join a company that will appreciate you and value your contribution...
  • 1 Month Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Client Services Director jobs found in Orem, UT area

A
Client Operations Specialist
  • AHEAD
  • Salt Lake City, UT
  • AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analyt...
  • 3/28/2024 12:00:00 AM

T
Sr Data Delivery Analyst
  • TME, Inc.
  • Salt Lake City, UT
  • ** Sr Data Delivery Analyst** **Job Category****:** Engineering/Designers **Requisition Number****:** SRDAT002279 Showin...
  • 3/28/2024 12:00:00 AM

L
Photographer
  • Lakanto
  • Orem, UT
  • **Photographer** at Lakanto Orem, UT 84097 **Photographer Job Description** Come join our Lakanto Photography team! We a...
  • 3/28/2024 12:00:00 AM

P
Hospital Medical Leader
  • Petco Animal Supplies Inc
  • Orem, UT
  • Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an e...
  • 3/28/2024 12:00:00 AM

A
Technical Maintenance Mechanic
  • American Crafts
  • Orem, UT
  • JOB DESCRIPTION TITLE: Technical Maintenance Mechanic LOCATION: Lindon, UT CLASSIFICATION: Hourly - Full Time REPORTS TO...
  • 3/28/2024 12:00:00 AM

A
Director of Sales, PKI-as-a-Service
  • ASSA ABLOY
  • Salt Lake City, UT
  • Career Opportunities: Director of Sales, PKI-as-a-Service (24407) Requisition ID 24407 - Posted - IdenTrust Services, LL...
  • 3/26/2024 12:00:00 AM

D
Psychologist-OCA
  • Department of Veterans Affairs
  • Orem, UT
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/26/2024 12:00:00 AM

A
Growth Director, WEST, Cloud Professional Services
  • Acxiom LLC
  • Salt Lake City, UT
  • Join our growing Cloud Services Organization. At Acxiom, our people are the single most important driver of success. Our...
  • 3/25/2024 12:00:00 AM

Orem is a city in Utah County, Utah, United States, in the northern part of the state. It is adjacent to Provo, Lindon, and Vineyard and is about 45 miles (72 km) south of Salt Lake City. Orem is one of the principal cities of the Provo-Orem, Utah Metropolitan Statistical Area, which includes all of Utah and Juab counties. The population was 84,324 at the 2000 census, while the 2010 population was 88,328 making it the fifth-largest city in Utah. Utah Valley University is located in Orem. The Orem Owlz of the minor league baseball Pioneer League play their home games at the college. Orem uses ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$167,795 to $247,891
Orem, Utah area prices
were up 2.3% from a year ago

Client Services Director in Elyria, OH
This position is accountable for overall client delivery outcomes as well as management of the team in terms of productivity, human resourcing, process improvements & training, and implementing new Bobsled Marketing programs.
December 06, 2019
Client Services Director in Johnstown, PA
We help clients to develop a coherent plan and work with them to identify and develop compelling news stories and features.
February 18, 2020
Client Services Director in Flagstaff, AZ
You'll learn all these processes and how they can be customized for specific client situations.
January 07, 2020