Client Services Director jobs in Oak Park, IL

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Client Services Director
  • Curion
  • Deerfield, IL FULL_TIME
  • Client Services Director (Consumer & Product Research) – Deerfield, IL

    At Curion, we are embarking on a period of great transformation and revenue growth while increasing efficiency and productivity. To establish ourselves as the provider of choice for consumer and product testing, we need a professional who knows the industry and can connect with clients—from consumer insight professionals to R&D technical team members in large companies. We are currently looking for a Client Services Director to be the leading force that fuels our growing client relationships. The ideal person will have proven experience establishing and expanding client relationships, delivering great research work and ensuring customer satisfaction within your accounts. You will be a proactive and curious member of our growing account management team, responsible for achieving revenue targets while engaging your team to deliver great research.

    Key Responsibilities
    • The Director of Client Services is assigned a portfolio of clients, with the responsibility to grow the business within this portfolio. In order to drive revenue growth within the portfolio, it is expected that the Director will develop lasting, trust-based relationships with their respective clients
    • Responsible for creating a plan to deliver against stated revenue targets including quarterly / monthly projections, etc.
    • Propose and deliver solutions to solve problems for clients by understanding their business and research objectives and exceeding their expectations
    • Act as a subject matter expert, consultant and advisor on research methodologies
    • Perform prospecting activities such as cold calling, networking, and client visits in partnership with Global Strategy Director and VP
    • Follow-up with clients regularly to ensure needs are being met and identify opportunities for growth
    • Share Curion best practices for research, including advanced product research methods with clients and industry partners
    • Work with PM’s on specific projects to ensure the quality of deliverables
    • Mentor and develop junior team members by encouraging curiosity and growth, especially in the areas of new research methods, development of a strategic perspective and impactful reporting
    • Illustrate the value of Curion’s products and services to create growth opportunities; conduct annual account analysis to identify trends and opportunities
    • Perform prospecting activities such as online presentations, in-person networking and client visits to maintain and secure continued revenue growth amongst assigned clients
    • Stay current on key industry trends and research methodologies
    • Participate in brainstorming, team meetings, researching and assisting with program development for existing clients and new prospects
    • Coordinate internal and external resources to ensure quality and timely delivery of projects and results
    Skills and Qualifications
    • Experience in identification and application of consumer and product research tools and methodologies to drive product guidance and validation
    • Experience in the interpretation and use of advanced statistical data, DOEs, Category Appraisals, Benchmarking, Drivers of Liking, multi-variate analysis etc.
    • Ability to translate research results into actionable insights to support client objectives
    • Excellent planning and project management skills
    • Ability to be responsive to client requests in a high volume fast-paced environment
    • Experience in managing multiple projects at various stages of completion and to support PM’s, throughout project execution
    • Ability to understand client needs and the scoping of work in order to propose and negotiate fees and services
    • Experience overseeing budgets and expenses
    • Experience working with external vendors when necessary for qualitative and quantitative research
    • Proficiency in Microsoft Office and CRM software, with aptitude to learn systems
    • Willingness to travel as needed to meet with clients and prospects
    • Previous work experience in insights/market research and cross-functional team leadership; supply side preferred
    • Bachelor's degree in Food Science, Psychology, Market Research, Business/Marketing or related field

    Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
    About the company
    Curion specializes in delivering impactful insights to the world's top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary Product Experience and Performance (PXP™) platform, connecting brands to consumers at every step. As an innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world's leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch successful products.
  • 1 Month Ago

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Director, Client Success Manager
  • C&W Services
  • Chicago, IL FULL_TIME
  • Job TitleDirector, Client Success ManagerJob Description SummaryC&W Services is seeking a Director, Client Success Manager who will drive retention and enable sustainable/profitable growth by ensuring...
  • 1 Month Ago

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Director Strategic Client Management
  • Discover Financial Services
  • Riverwoods, IL FULL_TIME
  • Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. A...
  • 19 Days Ago

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Associate Director Client Services (Exhibitions)
  • GES
  • Hodgkins, IL FULL_TIME
  • Overview Responsible for the planning, organizing, and monitoring of client services activities, focusing on enforcing standards/procedures that result in projects being on-time, within budget, and to...
  • 1 Month Ago

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Undergraduate Intern Sales - University of IL Chicago
  • Altria Client Services
  • Chicago, IL INTERN
  • Overview Together We Lead. Together We Change. Are you looking for an exciting opportunity to start your career at a Fortune 200 Company? Altria Group Distribution Company is currently seeking Sales I...
  • 23 Days Ago

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Senior Director, Client Lead – Financial Services
  • Publicis Groupe
  • Chicago, IL FULL_TIME
  • Job DescriptionThe Sr. Director, Client Lead for Financial Services plays a pivotal role in driving sales and revenue growth within an assigned set of existing accounts. The key responsibility is to w...
  • 6 Days Ago

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0 Client Services Director jobs found in Oak Park, IL area

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Director of Customer Experience for Fiat and Digital Asset Payments
  • The Zero Hash
  • Chicago, IL
  • **Director of Customer Experience for Fiat and Digital Asset Payments** * Chicago, IL - Remote OK * Full-Time * Client S...
  • 3/28/2024 12:00:00 AM

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Coordinator Technical Support - Customer Service
  • Ifanca
  • Des Plaines, IL
  • Coordinator Technical Support - Customer Service 2/17/2022 2:17:40 PM **Job Description** ?Responds to client questions ...
  • 3/28/2024 12:00:00 AM

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Client Service Representative - Chicago
  • Marquee Event Group
  • Chicago, IL
  • Find A Location Please enter a street, city, or ZIP code. ** Client Service Representative - Chicago - Chicago** **Job D...
  • 3/27/2024 12:00:00 AM

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Account Manager
  • Americaneagle.com
  • Des Plaines, IL
  • Americaneagle.com is a family-owned web design, development, and digital marketing agency with a passionate belief in th...
  • 3/25/2024 12:00:00 AM

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Associate Client Service Manager
  • Gallagher
  • Mokena, IL
  • About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's glob...
  • 3/25/2024 12:00:00 AM

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Senior Client Service Representative - Business Insurance
  • Marsh McLennan Agency, LLC
  • Schaumburg, IL
  • Overview: The Senior Client Service Representative is a team oriented person with a passion for delivering exceptional c...
  • 3/24/2024 12:00:00 AM

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CSR
  • ABS Graphics Inc
  • Itasca, IL
  • SUMMARY Perform as a liaison between clients and cross-functional internal teams to ensure the timely and successful del...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • ABS Graphics
  • Itasca, IL
  • Job Description Job Description SUMMARY Perform as a liaison between clients and cross-functional internal teams to ensu...
  • 3/24/2024 12:00:00 AM

Oak Park is located immediately west of the city of Chicago. The boundary between the two municipalities is Austin Boulevard on the east side of Oak Park and North Avenue/Illinois Route 64 on the village's north side. Oak Park borders Cicero along its southern border, Roosevelt Road/Illinois Route 38, from Austin to Lombard; and Berwyn from Lombard to Harlem Avenue. Harlem/Illinois Route 43 serves as its western border, where between Roosevelt and South Boulevard, it borders Forest Park and between North Boulevard and North Avenue to the west it borders River Forest. The entire village of Oak ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$192,503 to $284,393
Oak Park, Illinois area prices
were up 0.8% from a year ago

Client Services Director in Elyria, OH
This position is accountable for overall client delivery outcomes as well as management of the team in terms of productivity, human resourcing, process improvements & training, and implementing new Bobsled Marketing programs.
December 06, 2019
Client Services Director in Johnstown, PA
We help clients to develop a coherent plan and work with them to identify and develop compelling news stories and features.
February 18, 2020
Client Services Director in Flagstaff, AZ
You'll learn all these processes and how they can be customized for specific client situations.
January 07, 2020