Client Services Director jobs in Ohio

Baesman Group, a nationally recognized provider of direct-to-consumer and in-store marketing strategy and execution is seeking an experienced Account Director.

An Account Director’s role is to own the client relationship by continually delivering Baesman’s value proposition to the account through our products and services.   The Account Director will intimately know the client’s business and be able to anticipate forward-thinking solutions to their needs.  Primarily working with enterprise accounts, the Account Director will seek ways to expand and grow Baesman’s reach within an account and drive sustainable, trust-centric relationships.   The Account Director will also assist New Business Development on client pitches and opportunity follow-up. 

·         Know what drives your accounts’ business and what its short-term and long-term goals are. Have a solid understanding of where Baesman can drive value and communicate it to the client.

·         Know the clients’ industry and be able to speak its language.

·         Understand Baesman’s pricing model and seek opportunities to maximize profit.

·         Own and deliver regular cadence business reviews.

·         Own health of an account.

·         Meet annual revenue expectations for each account including growth goals.

·         Know your competitors within each account and what it will take to fend off intrusion.

·         Continually look for, and act on, ways for Baesman to expand its presence within the account and grow revenue.  Ask for contact referrals to other divisions, departments, agencies, etc.

·         Be vertically integrated inside every account. Know two bosses up and two people sideways and have a relationship with them.

·         Guide your Account Management support team on the needs of the customer.  Provide direction on what is critical to the success of the account. Set precedent for customer communication preferences

·         Be prepared to handle escalated conversations when called upon.

·         Flow all day-to-day transactional activity (job management, billing, quoting) through the Account Management team while staying aware of what current needs are.

·         Work collaboratively with internal departments on client opportunities.

·         While being an advocate for the client, equally be an advocate for Baesman.

·         Actively participate in new client onboarding, leading the team as the champion for the client.

·         Actively participate in sales presentations to support New Business Development. This includes gathering appropriate selling content and post-presentation follow through. 

·         May require offsite attendance at client events. May require after-hours availability

·         Initiate and participate in client entertainment when appropriate.

·         Demonstrate ability to communicate, present, and influence key stakeholders at all levels of organization including Executive and C-level.

·         Problem solving skills

·         Conflict resolution skills

·         Outstanding written and verbal communication skills

·         Outstanding interpersonal skills

·         Strong organizational skills

·         Good leadership skills

·         Ability to handle customer complaints

·         Competitive

·         Outgoing

·         Assertive

Financial wellness is about more than just your salary. Here are the other ways Baesman Takes care of our teammates.

·         Medical Insurance- Choose between 3 medical plan options. We also offer dental and vision. coverage, in addition to pre-tax flexible spending plans.

·         Profit Sharing- Share in Baesman’s success. We also offer a 50% matching 401(k) program for up to 6% of your pay.

·         Paid Time Off- It’s important that you take time to recharge. That’s why we offer PTO, holiday breaks, and employee assistance programs.

·         Life and disability Insurance- We have you covered: Baesman pays 100% of the premium for life and disability.

·         Setting the Standard- Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. We’re honored and proud to be recognized.

·         Baesman is a fourth-generation, family-owned business. In the same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, our clients, and our shareholders achieve more than they thought possible.

·         Baesman is an Equal Opportunity Employer.