Client Services Director jobs in New Hampshire

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Client Services Associate- Investor Relations
  • ALUMNI VENTURES SERVICES COMPANY LLC
  • MANCHESTER, NH FULL_TIME
  • Description

    About Alumni Ventures

    Alumni Ventures (AV) is a leading venture capital firm that is redefining the way individuals can invest in startups. Alumni Ventures has raised more than $1B AUM, holds a rapidly growing portfolio of over 1,200 venture-backed companies, and counts 600,000 community members and subscribers across all of its funds. With 130 employees, including 50 investment professionals, spread across Boston, Chicago, New York City, Menlo Park, and Manchester, NH, we are growing rapidly and continuously pushing the boundaries of innovation.


    About This Role

    Alumni Ventures is searching for an Investor Relations Associate who will serve a critical role supporting the work of our investor engagement and fundraising teams for our venture funds, through clerical & administrative work that is organized & delivered with excellence. Leveraging AV’s playbooks, the Investor Relations Associate will partner with our Managing Partners and Senior Partners (Partners) to assist AV investors.


    Today, AV delivers a direct-to-investor approach to thousands of accredited individual investors. Our product is simple: actively-managed venture capital portfolios. These portfolios are carefully diversified across stage, sector, geography, and primarily co-invested with strong VC firms across the country. To optimize our investment professionals' time and ensure that AV’s fundraising and investor engagement teams have the support they need, our Investor Relations Associate provide administrative support, including community member and investor service support, to our Managing Partners during a fund’s annual capital raise and on an ongoing basis.


    Successful Investor Relations Associates draw on a background in customer facing roles with a B2C organization to support our Partners in their objectives. This role does not solicit investments and is not compensated based on fundraising metrics. The ideal candidate will have a strong background in strategic client engagement, specifically within the financial services industry, and will have demonstrated the ability to both execute and further develop processes to deliver on objectives as a part of a larger team. 


    Reporting to a Director within AV’s Community organization, Investor Relations Associates collaborate with peers and work closely with teammates across our corporate and investment functions. 

    Requirements

    • Act as the day-to-day clerical point of contact for new and current investors – helping AV provide informational or educational AV product materials and guidance on AV customer service and investor onboarding processes.
    • Engage with community members interested in connecting with a Partner to learn about AV fund offerings – coordinate phone calls, in person meetings, and Zoom calls.
    • Build and enhance relationships with our community members and investors by engaging via chat and email to support their administrative or clerical needs, or to connect them with AV resources to answer their questions.
    • Provide community members and investors with relevant, pre-approved product, process, and company information, based on investor requests.
    • Support Partners in preparation and execution of in-person meetings and webinar events.
    • Provide Partners and Vice President regular data, updates, and guidance on investor engagement, new investor onboarding, and individually assigned strategic projects.
    • Track data and produce reports to support the work of Director, Vice President, Managing Partners, and Senior Partners in their work.
    • Look for strategic opportunities to streamline processes and procedures providing for more efficient and timely execution of team activities.
    • 1-3 years in a service or support oriented customer-facing role, ideally in financial services and interacting with sales professionals and/or HNW or UNHW individuals.
    • Proven ability to engage with a wide spectrum of people over several types of communication (email, phone, text, chat) with high attention to detail.
    • Demonstrated success supporting teams in achieving or exceeding on objectives through the effective engagement with clients.
    • Very high EQ and empathy for prospects and clients, demonstrated by a drive to solve customer problems, answer customer questions by connecting them with AV fundraising professionals or informational materials.
    • Strong judgment, ability to interpret and uncover challenges, anticipate client needs and professionally identify information and solutions.
    • Experience building, evaluating and improving the processes used by customer-facing sales and/or fundraising professionals.
    • Expertise in HubSpot’s CRM (or equivalent) and marketing tools and experience using software to track multiple projects and progress is a plus.
    • Highly organized, detail-oriented, balanced by ability to get stuff done and communicate big picture.
    • Strong teamwork orientation and ability to get along with a variety of personalities.
    • Analytical, with passion for intelligently measuring and assessing results; knowledge of Excel, data organization, pivot tables.


    Compensation for this role is $65,000 with equity and benefits.


    All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

  • 16 Days Ago

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Client Services Representative
  • Ultimate
  • Dover, NH CONTRACTOR
  • Job Description We are seeking a highly motivated Client Services Representative to join our client onsite in Dover, NH on a contract-to-hire basis. You will play a crucial role in driving sales growt...
  • Just Posted

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Client Services Account Manager
  • Hilb Group
  • Merrimack, NH FULL_TIME
  • Overview Grow With Us! The Hilb Group is currently seeking a motivated and ambitious Client Services Account Manager to join our team. This is an exciting opportunity to build relationships and servic...
  • Just Posted

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Client Services Representative
  • Ethos Veterinary Health
  • Merrimack, NH FULL_TIME
  • Job Description Merrimack Veterinary Hospital is a well-established 5 doctor Veterinary hospital that offers care for feline, canine, and exotic pets 6 days a week. We have a Full Time job opening for...
  • 11 Days Ago

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Client Services Representative
  • NVA
  • Merrimack, NH FULL_TIME
  • Description & Requirements Merrimack Veterinary Hospital is a well-established 5 doctor Veterinary hospital that offers care for feline, canine, and exotic pets 6 days a week. We have a Full Time job ...
  • 1 Month Ago

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Director of Emergency Services
  • Texas Nursing Services
  • Portsmouth, NH FULL_TIME
  • Director of Emergency Services - Portsmouth, NHKey Benefits:Position: Full-Time (No Weekends)Salary: Ranging from $110k to $170k based on experience.Professional Development: Opportunities to grow and...
  • 23 Days Ago

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Managing Director/Director Client Services
  • CFO's Domain
  • Los Angeles, CA
  • Title: Managing Director / Director of Client Services Company: CFO’s Domain Location: Los Angeles Compensation Structur...
  • 3/28/2024 12:00:00 AM

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Client Services Director (US)
  • Cognite
  • Boston, MA
  • Hybrid within the Boston/Cambridge area. In a fast-changing world in which our clients seek to deliver life-changing med...
  • 3/28/2024 12:00:00 AM

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Client Service Director
  • Kennedy Jenks
  • Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous i...
  • 3/28/2024 12:00:00 AM

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Managing Director/Director Client Services
  • CFO's Domain
  • Title: Managing Director / Director of Client Services Company: CFO’s Domain Location: San Francisco Compensation Struct...
  • 3/28/2024 12:00:00 AM

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Director of Client Services
  • StevenDouglas
  • Fairfield, CT
  • The Private Wealth Management Group at StevenDouglas is representing a leading multibillion dollar RIA, seeking to add a...
  • 3/27/2024 12:00:00 AM

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Client Services Director
  • The Burns Phillips Law Firm, PLLC
  • Conroe, TX
  • ISO A NEW TEAM MEMBER! We have a job opening for a CLIENT SERVICES DIRECTOR FOR OUR FAMILY-FOCUSED ESTATE PLANNING PRACT...
  • 3/25/2024 12:00:00 AM

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Director of Client Services
  • Griffin Resources
  • Boston, MA
  • The Role Griffin Resources is recruiting on behalf of an Accounting Firm located in Boston, MA. The Client Services Dire...
  • 3/25/2024 12:00:00 AM

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Director of Client Services
  • Hamlyn Williams
  • Our client, a financial technology investment firm is looking to add a Director of Client Services to join their team in...
  • 3/24/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$184,893 to $273,151

Client Services Director in Bakersfield, CA
The team is split between client facing-account teams, technical services teams who build out and QA all campaigns and then our designers who make everything look beautiful.
January 31, 2020
Client Services Director in Mcallen, TX
Based on our compensation data, the estimated salary potential for Client Services Director will increase 16 % over 5 years.
February 01, 2020
Client Services Director in Kennewick, WA
Entral Employment are delighted to be working alongside a repeat award-winning digital agency as they look to strengthen their client services team, with the appointment of a Digital Account Director.
December 11, 2019