Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Arizona-based Universal Background Screening is a leading nationwide provider of background screening and drug testing services to business clients. We are ranked as one of the top companies in our field, and our Client Services group strives to provide service excellence to our clients. To support our continued growth, we are seeking a Client Services Representative to join our growing team.
Summary: The primary objective of the Client Services Department is to provide prompt, accurate and timely service to our clients. As most clients submit and retrieve their background checks via our online application system, this position involves frequent explanation of how to use our web-based system to non-technical users. While not a technical support position, experience and/or skills involving web site usage, troubleshooting, etc. is an asset.
Essential Duties and Responsibilities