Client Services Director jobs in Milford, DE

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director Of Client Support Services
  • Holcomb Brand
  • Exton, PA FULL_TIME
  • Join Chimes – and go further to help others go far!  Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

    Our vast array of services — educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

    Short/General Description/Summary:

    The Director of Clinical Support Services has the responsibility to support agency Clinical Support Services (CSS) staff, through standardization and oversight, to ensure that all CSS functions are performed according to agency policies and procedures. This position will act as a liaison between the Finance Department and CSS Departments, as well as collaborating with Operational Directors and Program Coordinators, as needed. This position will oversee the business operations of the CSS departments as well as the clinical operations. The Director of CSS will identify and monitor issues with day-to-day procedures that impact the efficiency of standard operating procedures, both clinically and financially related. The Director of CSS will assist in implementing corrective actions through training (new staff as well as current staff, as needed) and evaluation of CSS operations at the sites. The Director of CSS will be responsible for monitoring the data entry and verification of client benefit assignments for the agency to ensure proper financial setups in the Electronic Health Record and reduce preventable errors. The Director of CSS will also assist with special projects as assigned by the Clinical Director.

    Primary Responsibilities & Job Function(s):

    Customer Service/Customer Relations:

    • Oversight of clinical support functions agency-wide, including referrals, client records, pay source verification, psychiatric services, EHR data entry, and release of information.
    • Monitor referrals through the Electronic Health Record and/or service delivery system
    • Monitors services for under-utilization, over-utilization or inefficient scheduling of services.
    • Oversight of all incoming referrals from customers requesting services and transmittal of referrals to appropriate programs.
    • Knowledge of design and implementation of effective and efficient behavioral health clinician information and scheduling systems.

    Quality:

    • Compiles monthly reports for the census, Referral Management, and Performance Improvement.
    • Tracks the status of identified problems to ensure improvements or resolution.
    • Responsible for client satisfaction survey process, receiving written complaints, coordinating investigations and timely response to complaints, and submitting required reports.
    • Participate in the Incident Management Committee and submit required monthly and quarterly reports.
    • Track the status of identified problems to ensure improvements or resolution.
    • Responsible for compiling statistics to be used for Performance Improvement.
    • Identify areas where clinical information systems require updates and development.

    Administration:

    • Monitors data entry and verification of client benefits.
    • Have a comprehensive understanding of the clinical database software used in the agency.
    • Maintain an effective working relationship with the Information Technology department and the clinical database software provider to meet the current and evolving clinical goals of the company.
    • Serve as a liaison between the Finance Department and the Clinical Support Services Department.
    • Oversee agency client cash receipts procedures to ensure standardization.

    Medical Records:

    • Responsible for understanding and complying with the regulatory agency policies, federal laws, and agency procedures regarding confidentiality of client information.
    • Maintain files and records on cases following agency policies and procedures.

    Minimum Requirements:

    Education: Bachelor’s Degree
    Experience:
    3 years experience in Intake and or/client support services for a health provider; or the equivalent in experience and training. Good overall understanding of clinical needs, project management, policies in a behavioral health setting, and performance improvement activities.
    Licensure/Certification Requirements:
    None
    Required Clearances:
    Act 34 clearance, FBI Clearance, Verification that the employee is not on any Medicaid/Medicare Exclusion list

     

    What’s in it for you?

    Total Rewards (For Full-Time Employees = >30 hours/week):

    • Medical, Dental, and Vision Insurance
    • Flexible Spending Accounts
    • Life Insurance
    • Disability Insurance
    • Paid Time Off
    • 403(b) with Company Match
    • Transportation Subsidy
    • Employee Recognition Programs
    • Referral Bonus opportunities
    • And More!

    Want to learn more?

    To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

     

  • 10 Days Ago

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Director Of Client Support Services
  • Holcomb Behavioral Health Systems
  • Exton, PA FULL_TIME
  • Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast...
  • 10 Days Ago

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Director of Client Services (Automotive) - Philadelphia
  • Stream Companies
  • West Chester, PA FULL_TIME
  • *Candidates must live in the Greater Philadelphia area* Stream Companies is a growing full-service integrated advertising agency offering a wide array of design, development, and marketing services ai...
  • 18 Days Ago

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CLIENT DIRECTOR
  • Vanksen
  • BERTRANGE, NJ OTHER
  • Description de l'entrepriseSpécialistes de la communication & du marketing digital, nos équipes de passionnés activent leurs compétences en synergie depuis plus de 20 ans, pour permettre aux marques d...
  • 9 Days Ago

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Sr. Director, Marketing - Acute Care
  • 10000136 - Director Marketing
  • Wilmington, DE FULL_TIME
  • Join AstraZeneca's Acute Care team in the Cardiovascular Renal Metabolic (CVRM) Business Unit, where we push the boundaries of science and technology to reduce morbidity, mortality, and organ damage. ...
  • 5 Days Ago

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Client Services Representative
  • Canon Solutions America, Inc.
  • Wilmington, DE OTHER
  • OverviewResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. ResponsibilitiesMain Responsibilities: - Promptly informs...
  • 19 Days Ago

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0 Client Services Director jobs found in Milford, DE area

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Assistant Branch Manager
  • County Bank
  • Lewes, DE
  • Job Description Job Description JOB TITLE: Personal Banker IV, Assistant Manager DEPARTMENT: Branch Banking FLSA STATUS:...
  • 3/28/2024 12:00:00 AM

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Director of Customer Service
  • The Judge Group
  • Salisbury, MD
  • Perdue Foods is part of Perdue Farms, a family-owned company heading into its second century of growth and innovation. W...
  • 3/28/2024 12:00:00 AM

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Rehab Senior Nurse Manager
  • Clinical Management Consultants
  • Ellendale, DE
  • An award-winning, patient-centered hospital seeks an experienced Senior Nurse Manager of Inpatient Rehab to join a prest...
  • 3/27/2024 12:00:00 AM

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Client Service Representative
  • VCA Animal Hospitals
  • Berlin, MD
  • **VCA Delmarva Animal Hospital (http://www.vcahospitals.com/delmarva)** is seeking an experienced **Client Service Repre...
  • 3/27/2024 12:00:00 AM

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Customer Service & Operations 29
  • Radius Payment Solutions Limited
  • Lewes, DE
  • NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryType **W...
  • 3/27/2024 12:00:00 AM

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NURSE PRACTITIONER NEONATAL PRACTICE
  • Beebe Healthcare
  • Lewes, DE
  • Why Beebe?: Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfil...
  • 3/26/2024 12:00:00 AM

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PHARMACY COMPLIANCE COORDINATOR
  • Beebe Healthcare
  • Lewes, DE
  • Why Beebe?: Why Beebe? Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enj...
  • 3/26/2024 12:00:00 AM

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Client Services Representative - Practice Mgmt - CMCH
  • AtlantiCare
  • Cape May Court House, NJ
  • Job Description POSITION SUMMARY The Client Services Representative provides office support at the front desk within the...
  • 3/24/2024 12:00:00 AM

Milford is a city in Kent and Sussex counties in the U.S. state of Delaware. According to the 2010 census, the population of the city is 9,559. The Kent County portion of Milford is part of the Dover, DE Metropolitan Statistical Area and the Philadelphia-Reading-Camden, PA-NJ-DE-MD Combined Statistical Area, while the Sussex County portion is part of the Salisbury, MD-DE Metropolitan Statistical Area. Milford is located at 38°54′45″N 75°25′41″W / 38.91250°N 75.42806°W / 38.91250; -75.42806 (38.9126129, −75.4279748), along the Mispillion River, which runs through the city. According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$193,087 to $285,256
Milford, Delaware area prices
were up 1.0% from a year ago

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