Client Services Director jobs in Michigan
Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Client Services Director jobs
Client Services Director
- MetLife
-
Southfield, MI
FULL_TIME
-
City/CitiesSouthfieldState(s)MichiganCountryUnited StatesWorking ScheduleFull-TimeWork ArrangementHybridTravel Required10%Relocation Assistance AvailableNoPosted Date23-Apr-2024Job ID2462
Description and Requirements
National Accounts Client Services Director
Role Value Proposition:Ensures quality customer service and secures profitable revenue through the management of internal customer unit resources and engagement with key clients and brokers.
Key Responsibilities:- Leads and manages internal customer unit personnel to assure timely and accurate delivery of all services, including preparation of benefit plan objectives and analyses, trend studies, normative research, renewal and financial reports, SPDs, and/or contracts, etc…
- Works directly and closely with multiple customers and brokers, responding to requests and initiating contact in anticipation of emerging concerns and issues.
- Anticipates operational problems and identifies opportunities for improvement through detailed knowledge of clients' businesses.
- Manages all aspects of day-to-day customer servicing.
- Works with internal resources such as actuarial, IT, and claims functions to ensure timely, accurate delivery of services to clients; manages delivery of services provided by external vendors.
- Works with management colleagues to create profitable case-specific business plans and to identify revenue growth and expense reduction opportunities.
- Participates in RFP process in areas such as developing proposals, meeting potential clients, and client presentations.
- Responsible for maintaining complete and accurate customer unit data on all internal reporting systems.
- Performs other related duties as assigned or required.
Essential Business Experience and Technical Skills:Required:- 8-10 years of relevant product/industry experience, as well as 5-7 years of people management/leadership experience
- Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
- Passionate and motivational, with excellent communication skills
- Industry, enterprise, and client business acumen
- Strong relationship building and collaboration
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
- Comfortable adapting to ambiguity and changing priorities
Preferred:- Bachelor’s degree in related field preferred
- Knowledge of Group Benefits core (particularly Life, Disability, and Dental) and voluntary products
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace. - Just Posted
Client Services Director
- Amy Cell Talent
-
Troy, MI
FULL_TIME
- Are you a teambuilder that thrives on delighting the customer and growing revenue? Keep reading!E7 Solutions is an Atlassian Platinum Solutions Partner providing digital transformation services. We ar...
- 1 Month Ago
CPS and Foster Care - Services Specialist 9-12 - Van Buren
- Human Resources Director- State Office...
-
Hartford, MI
FULL_TIME
- Salary $49,795.20 - $81,931.20 Annually Location Hartford, MI Job Type Permanent Full Time Job Number SS - VAN BUREN Department Health and Human Services - Counties Opening Date 04/24/2024 Bargaining ...
- Just Posted
Client Services
- Supreme Life Services
-
Madison, MI
FULL_TIME,PART_TIME
- We are looking for a licensed or to be licensed life insurance agent to join our team. The life insurance agent is responsible for providing advice, conducting intermediary services between the client...
- 1 Month Ago
Private Client Services (Tax) Senior Manager or Director
- EHTC
-
Grand Rapids, MI
FULL_TIME
- Description About EHTCOur Core Values - teamwork, going above and beyond, having a passion for living, and a willingness to grow - reflect our everyday actions, including how we manage our work, relat...
- 20 Days Ago
Client Services Agent
- Peninsula Insurance Services
-
Okemos, MI
FULL_TIME
- Benefits: Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Are you someone who thrives in a supportive and collaborative environm...
- 1 Month Ago
Client Services Director jobs at Popular Companies
Client Services Director
- Hawaii Estate Law and Planning
-
Honolulu, HI
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Director of Client Services
- Think Traffic
-
Philadelphia, PA
- You thrive on watching teams succeedand work hard internally, every day, to make sure that they do. Working directly wit...
- 4/25/2024 12:00:00 AM
Director of Client Services
- Think Traffic
-
Philadelphia, PA
- You thrive on watching teams succeed—and work hard internally, every day, to make sure that they do. Working directly wi...
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Director of Client Services
- Griffin Resources
-
Wakefield, MA
- The Role Griffin Resources is recruiting on behalf of an Accounting Firm located in Boston, MA. The Client Accounting an...
- 4/24/2024 12:00:00 AM
Director Of Client Services
- Pivotal Retail Group
-
Marietta, GA
- EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for e...
- 4/24/2024 12:00:00 AM
Client Services Director (US)
- Cognite
-
Boston, MA
- Hybrid within the Boston/Cambridge area. In a fast-changing world in which our clients seek to deliver life-changing med...
- 4/22/2024 12:00:00 AM
Client Services Director
- Amy Cell Talent
-
Troy, MI
- Are you a teambuilder that thrives on delighting the customer and growing revenue? Keep reading! About Us E7 Solutions i...
- 4/21/2024 12:00:00 AM
Client Services Director (US)
- Cognite
-
Boston, MA
- Hybrid within the Boston/Cambridge area. In a fast-changing world in which our clients seek to deliver life-changing med...
- 4/21/2024 12:00:00 AM
About Michigan
Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$180,796 to $267,108
Most Popular Cities in Michigan for Client Services Director Jobs
What does a Client Services Director do?
Client Services Director in Bakersfield, CA
The team is split between client facing-account teams, technical services teams who build out and QA all campaigns and then our designers who make everything look beautiful.
January 31, 2020
Client Services Director in Mcallen, TX
Based on our compensation data, the estimated salary potential for Client Services Director will increase 16 % over 5 years.
February 01, 2020
Client Services Director in Kennewick, WA
Entral Employment are delighted to be working alongside a repeat award-winning digital agency as they look to strengthen their client services team, with the appointment of a Digital Account Director.
December 11, 2019