Client Services Director jobs in Louisville, KY

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director, Client Services, 3PL
  • Knipper HEALTH
  • Louisville, KY FULL_TIME
  • Overview

    YOUR PASSION, ACTIONS & FOCUS is our Strength

    Become one of our Contributors

    Join the KnipperHEALTH Team!

     

    The Director, Client Services, 3PL will be responsible for driving the complete, end-to-end client program operational experience for the 3PL business. The Director is responsible for business growth with existing manufacturers while ensuring the overall integrity of the 3PL program product offerings. The Director will assist in the oversight of the Client Services department including training, setting goals, and executing the company’s strategic plan to achieve top and bottom-line revenue objectives. The Director is a people manager role, and they will assist in the growth and development of direct report contributors as well as aid all other Client Services contributors.  They will partner with service line leaders across the organization to achieve synergies and drive growth.

     

    Based out of Louisville, Kentucky location only.

    Responsibilities

    • Enable growth. Responsible for maintaining and strengthening the 3PL Client Services, including supporting Strategic Account Managers with quarterly business reviews, scoping client requirements, assessing them against Knipper capabilities and building the program, collaboratively with the client. Bring ideas that will increase the company’s competitiveness and allow us to be positioned as the innovative industry leader as a custom solution partner for pharmaceutical brand drug manufacturers.
    • Work collaboratively. Lead the Account Management function within the 3PL business. Connect with others within the 3PL business such as customer service, warehouse operations, and commercial development to remain aligned with program needs and growth expectations. Leverage these internal relationships to create and customize new 3PL services clients. Work across with the other parts of Knipper (pharmacy, sampling, etc.) to benchmark departmental performance relative to peer functions.
    • Build teams and develop people. Creates a positive culture that is dedicated to providing, exceptional customer experiences while being fair, inclusive, and encouraging to associates. Recruit, train, grow, and develop associates so that they have the necessary skills to be successful and expand their careers within Knipper. Drive associate commitment and engagement. Assists in the training and development of Senior-level Account Executives to review client goals and program health.
    • Achieves departmental goals along with the reporting needed to provide meaningful/quantifiable feedback to the level of goal accomplishment.
    • Works closely with management and internal department staff to create, establish and record well-defined business rules for various program models to help facilitate ongoing quality assurance and review processes and procedures for continual improvement and efficiency.
    • Expand client relationships. Creates and develops deep relationships with clients based on satisfaction with the knowledge conveyed by client analytics and report experience. Is able to take new clients, create a unique offering for them, and to build upon that relationship to ensure maximum satisfaction. Grows trust and confidence in the client relationship to ensure that Knipper is the first commercialization partner they consider for 3PL.

     

    The above duties are meant to be representative of the position and not all-inclusive.

    Qualifications

    REQUIRED EDUCATION AND EXPERIENCE:

    • Bachelor’s degree
    • 5 years of progressive Client Services (3PL) experience, preferably within the pharmaceutical, biotech, or medical device industry.
    • One (1) year of people management experience
    • A strategic and agile thinker with the entrepreneurial skills to grow the Account Management function within the 3PL business.
    • Excellent communicator, who genuinely respects every level of associate and each person’s ability to contribute to the company’s performance and can collaborate across the organization.
    •  

    PREFERRED EDUCATION AND EXPERIENCE:

    • Master’s Degree

     

    KNOWLEDGE, SKILLS & ABILITIES:

    • Excellent communication skills including but not limited to documentation, presentation, and training meeting facilitation
    • Excellent interpersonal skills – an excellent communicator, who genuinely respects every level of associate and each person’s ability to contribute to the company’s performance
    • Excellent organization skills and detail oriented
    • Excellent analytical and problem-solving skills
    • Excellent technical skills to include Microsoft Office (Word, Excel, PowerPoint, and Outlook)
    • Ability to competitively differentiate and increase share by delivering market solutions that demonstrate quantifiable value to clients and prospects
    • Ability to execute projects within scope, schedule, and budget
    • Ability to balance multiple priorities to meet expected response deadlines
    • Ability to establish and maintain effective working relationships with key stakeholders
    • Ability to think with a strategic and agile mindset
    • Demonstrate leadership skills in successfully managing teams and collaborating
    • Demonstrate ability to influence, direct and guide a team
    • Demonstrate knowledge of process improvement techniques
    • Demonstrate proven experience growing a logistics provider
    • Demonstrate entrepreneurial skills to manage the complexity of a multi-client environment, a diverse service basket, multiple market segments (biotech/pharma/med device), competing client priorities, and aggressive growth

     

     

    PHYSICAL DEMANDS:

    • Location of job activities: 100% inside
    • Noise and/or vibrations exposure
    • Stand and sit for prolonged periods of time

     

    TRAVEL & AVAILABILITY REQUIREMENTS:

    • 40%

     

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Knipper Health is an equal opportunity employer.

  • 15 Days Ago

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Client Services Associate
  • Majestic Oak Advisory Group a PWA practice of Ameriprise Financial Services, LLC
  • Crestwood, KY PART_TIME
  • Position Description: Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial planning office. Work as an employee of an independent advisor franchisee...
  • 15 Days Ago

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Client Coordinator
  • Maxim Healthcare Services
  • Jeffersonville, IN FULL_TIME
  • The Client Coordinator works with clients, patients and active caregivers to identify open shifts, availability, and coordinate schedules. The Client Coordinator understands the needs, requirements, a...
  • 6 Days Ago

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CLIENT SERVICES RETAIL COORDINATOR
  • Careers at Stock Yards Bank & Trust Co.
  • Louisville, KY FULL_TIME
  • As a Client Services Retail Coordinator , your day will be filled with opportunities to assist with the daily management of assigned portfolios including, but not limited to, all new and outstanding r...
  • 19 Days Ago

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CLIENT SERVICES RETAIL COORDINATOR
  • Stock Yards Bank and Trust
  • Louisville, KY FULL_TIME
  • As a Client Services Retail Coordinator , your day will be filled with opportunities to assist with the daily management of assigned portfolios including, but not limited to, all new and outstanding r...
  • 19 Days Ago

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Client Services Manager
  • Nexus International
  • Louisville, KY FULL_TIME
  • Client Services Manager We are a leading telecommunications partner based in Louisville, KY, is seeking a Client Services Manager to join our growing team. In this role, you will be responsible for ma...
  • 20 Days Ago

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0 Client Services Director jobs found in Louisville, KY area

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Cook/Baker, As Needed
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities Essential Functions and Responsibilities: The incumbent is responsible for preparing food in accordance...
  • 3/29/2024 12:00:00 AM

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Sonographer, University Hospital, 6p-6a
  • UofL Health
  • Louisville, KY
  • The Ultrasound Technologist performs examinations according to established protocols set forth by the medical director. ...
  • 3/29/2024 12:00:00 AM

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Director, Associate Well-Being Experience
  • Humana
  • Louisville, KY
  • Become a part of our caring community and help us put health first The Director, Associate Well-Being Experience oversee...
  • 3/29/2024 12:00:00 AM

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Charge RN, UofL Health
  • UofL Health
  • Louisville, KY
  • Overview: We are Hiring at Location: Shift Options: About Us UofL Health is a fully integrated regional academic health ...
  • 3/29/2024 12:00:00 AM

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CNA Weekly Pay
  • LHC Group
  • Louisville, KY
  • Summary We are hiring CNAs/Home Health Aides in Louisville, KY. We offer a loyalty bonus, weekly pay, one-on-one patient...
  • 3/28/2024 12:00:00 AM

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MRI Technologist Floater
  • Akumin Inc.
  • Louisville, KY
  • The MRI Technologist Floater is a regional resource responsible for providing scanning coverage and supporting Team Memb...
  • 3/28/2024 12:00:00 AM

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Sr. Customer Service Representative-Quotations
  • ITW
  • Louisville, KY
  • Company Description Summary: For more than 150 years, Vulcan has been recognized by chefs and operators around the world...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - PT
  • At Home Stores LLC
  • Elizabethtown, KY
  • Job Description @page { size: 8.27in 11.69in; margin: 0.79in } p { line-height: 115%; margin-bottom: 0.1in; background: ...
  • 3/27/2024 12:00:00 AM

Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water. Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$173,233 to $255,924
Louisville, Kentucky area prices
were up 1.2% from a year ago

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