Client Services Director jobs in Glendale, AZ

We are seeking a Client Services Coordinator for our Phoenix office. In this role, you will be a first point of contact for many of our clients and visitors as you provide a warm, professional welcome in our main reception/client services area, as well as directing callers and inquiries to the appropriate department or individual at the Firm. In addition, this role will perform various administrative support to our legal assistants, attorneys, and other departments. Do you excel at providing excellent client and customer service? Do you love working in a dynamic, fast-paced, and professional environment? If so, we would appreciate hearing from you. This is an in-office position and the work hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.

In this role, you will:

• Answer phones and direct callers.
• Greet clients and customers.
• Schedule conference rooms and resources (equipment, catering, etc.)
• Assist with conference room set up and clean up after events and meetings in a timely manner.
• Order food for client and interoffice meetings including internal events, as needed.
• Schedule visiting attorney offices and send welcome emails to office.
• Manage parking validations for clients and visitors.
• Provide additional administrative support to legal assistants, attorneys, marketing, and administration. This includes typing, proofing, preparing mailings, submitting expense reimbursements, and entering time entries into billing system. May also include assisting with closing books, coordinating travel arrangements, preparing name tags for events, and other administrative duties.
• Compose documents and emails as directed. Keep up-to-date on grammar, punctuation, usage rules, special formatting rules, and spelling of legal terminology.
• Prepare expense reports, process vendor invoices, and process check requests.
• Assist with large mailings, prepare outgoing mail, and prepare FedEx labels.
• Schedule file retrievals and deliveries.
• Maintain updated Wi-Fi passwords and post information in all conference rooms and visiting attorney offices.
• Assist with ordering supplies, including restocking kitchen beverages, delivering packages, and restocking printers.
• Restock printers and copiers with paper.
• Assist Office Manager with office PTO calendar and send coverage emails to office during absences.
• Keep supervisor informed of activities and of any significant problems.
• Maintain a clean and uncluttered work area, ensuring that sensitive materials and valuable items are secure.
• May perform other duties not listed above.

What we’re looking for:

• High School diploma or G.E.D. equivalent.
• At least 1 year of administrative or receptionist experience.
• Professional appearance.
• Ability to communicate effectively, both verbal and written, with all levels of personnel both external and internal.
• Ability to relate well to all levels of personnel both external and internal.
• Ability to work independently, be proactive, and take appropriate initiative.
• Ability to work in and add value to a team environment.
• Demonstrated ability to stay focused on priorities and successfully perform job duties under stressful circumstances, including maintaining a calm demeanor.
• Understanding of the firm’s business and services being provided.
• Regular attendance and punctuality.

Preferred:

• Previous receptionist experience in a law firm or professional services industry.

About Dorsey:

Dorsey & Whitney is an AmLaw 100 international law firm with more than 550 lawyers in offices throughout the United States, Canada, Europe and Asia. We are a premier legal counselor to companies worldwide in a wide range of industries, including banking & financial institutions; development & infrastructure; energy & natural resources; food, beverage & agribusiness; healthcare; and technology.

Dorsey offers a competitive pay and benefits package including comprehensive medical, dental, and vision insurance; domestic partner benefits (for same-sex and opposite-sex domestic partners); a generous paid time off policy; retirement savings plan; profit sharing contribution; paid holidays; paid parental leave, paid volunteer day; adoption assistance; back-up child care program; well-being programs and activities; a 24/7 confidential employee assistance program; and more! (Some benefits are subject to eligibility criteria).

Dorsey values the strength that comes from a diverse and inclusive workplace. It contributes to the success of our people and our clients and enriches our experience. We believe that everyone should feel at home and part of our community. We encourage individuals with diverse backgrounds and experiences to apply.

One of our greatest strengths is a friendly, cooperative culture that values and appreciates each individual. Dorsey has received external recognition for our welcoming workplace, including:

• Mansfield Certification Plus (Diversity Lab)
• Best Law Firms for Women (National Association of Female Executives and Flex-Time Lawyers)
• 100% rating on the Corporate Equality Index (Human Rights Campaign)
• Gold Standard Certification (Women in Law Empowerment Forum)
• Top 100 Adoption-Friendly Workplace (Dave Thomas Foundation for Adoption)

Reasonable Accommodations:

Dorsey is committed to providing disability and religious-based reasonable accommodations. If you require a reasonable accommodation during the application and hiring process, or if you have questions about a workplace reasonable accommodation, please contact us at 612-492-5187.

How to Apply:

Dorsey & Whitney LLP accepts online applications. Please go to the “Careers” section of the Dorsey website at www.dorsey.com/staffjobs and complete Dorsey’s online application form. We are unable to accept application materials by mail or email.

Dorsey & Whitney LLP is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally-protected status.

Dorsey participates in E-Verify.

Please note that Dorsey is not currently accepting search firm submissions in connection with this opening.

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Office Location:
Phoenix, AZ