Client Services Director jobs in Florence, SC

Job Summary:

We are seeking a Director of the Emergency Services Department to oversee and manage the growth, development, and personnel management of the department. The ideal candidate will ensure consistent high-quality patient care in the Emergency Department by providing resource allocation and management controls.

Responsibilities:

As the Director of the Emergency Services Department, you will:

• Identify real or potential problems affecting the service and implement solutions while ensuring follow-through and communication.
• Actively participate in service, departmental, and hospital-wide committees while providing ongoing communication to represent the department.
• Advance the patient experience agenda in the Emergency Department.
• Coach subordinates, provide feedback, constructive critique of work, facilitate individual development plans, and document job performance.
• Adhere to all Human Resource policies.
• Effectively communicate departmental, organization, and industry information to staff.
• Facilitate evidence-based employee engagement practices.
• Effectively build strong relationships and networks to deliver upon organizational and department goals.
• Participate in employee and patient rounding and identify and mentor potential future leaders.
• Enforce standards of emergency department care and develop processes to measure and ensure consistent compliance.
• Develop, implement, and evaluate an ongoing emergency services program which assures quality patient care consistent with the Hospital mission.
• Monitor compliance with regulatory, accrediting, and hospital policy for patient services, environmental, and personnel safety.
• Oversee a PI program that consistently monitors and evaluates critical aspects of care.
• Ensure the department delivers quality services in accordance with applicable policies, procedures, and professional standards for operational excellence.
• Follow the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens.
• Support the recruitment process to secure staffing talent.
• Perform other duties as assigned.

Qualifications:

The ideal candidate should have:

• Bachelor's degree in nursing required.
• Master's degree in Nursing, Business Administration, Healthcare Administration, or a related field preferred.
• 3 years of experience in emergency services required.
• 3 years of experience in a leadership role preferred or equivalent combination of education and/or experience.
• Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation required.
• Advanced Cardiac Life Support (ACLS) required.
• Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) required.
• Basic Life Support (BLS) required.

Salary and Benefits:

• Salary Estimate: $95,180 - $152,276.
• Bonus Incentives: 15-22.5% Potential.
• $10,000 Sign-On Bonus.
• Up To $10K Relocation for Qualified Candidates.