Client Services Director jobs in Des Plaines, IL

Job title Director of Client Services

Reports to Vice President of Client Services

Classification Salaried, Exempt

Job purpose

Oversee the operations of various Clients. Work as liaison with clients, Client Service Managers and Vice President of Client Services.

Duties and responsibilities

• Manage and review accounts receivable

• Review all accounts receivable. Ability to identify billing and collection problems and offer solutions in fixing the problems.

• Oversee the operations of physician practice management groups including accounts receivable and payables, account analysis and management reporting.

• Responsible for assessing and advising upper management on Client Services issues, including both emergent and systemic.

• Work as liaison with clients and Account Managers in responding to their needs and requests on a timely basis.

• Prepare computerized account analysis activity reports weekly, monthly, quarterly, and yearly.

• Involved in new client start-up including helping to transition and train on-site staff, transition of workflow, arranging

billing set-up.

• Schedule and attend meeting with clients, on an ongoing basis, to review progress on account, problems, and accounts

receivables. Preparation of accounts receivable reports prior to meetings.

• Continually assess the Client Services department and develops/implements/assigns processes, procedures and projects

accordingly

Qualifications

• Bachelor’s degree of Business Administration with concentration in hospital/health services management, human

resources, or other related field. Master’s degree in related field preferred.

• Must have 5-10 years of medical billing experience.

• Experience with anesthesia billing necessary.

• Extensive travel required.

• Supervisor experience preferred.

• Must be computer literate with knowledge of spreadsheet software, database, and Microsoft Word or other word processing software needed.

• Excellent written and communication skills needed.

• Ability to prioritize workload needed.

Physical Requirements

Ability to read handwritten and typed documents on paper and/or on computer screens. Position will require routine travel throughout the US.