Client Services Director jobs in Council Bluffs, IA

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Client Services
  • Hueman PE Talent Solutions
  • Omaha, NE FULL_TIME
  • Point C is hiring a Director of Client Services/Market Leader to join their team on a full-time basis in Omaha, NE. This position is a Hybrid opportunity.  
    ​​​​​​
    TITLE: Director of Client Services, Market Leader – Great Plains


    Working collaboratively with the Point C CEO and VP of Client Services, the Market Leader is directly responsible and accountable for regional customer retention and top line revenue growth. This includes leading all client management, sales in collaboration with Point C sales executives, leading strategic initiatives to enhance the delivery of the Point C model, serving as the key liaison between customer, TPA and Point C and driving performance for the overall block of business. The Market Leader will provide robust account consultation and supporting direction consistent with Point C and client strategic, operational, and financial goals. This role is also responsible for sales driven by the TPA in partnership with Point C. This role is expected to participate in broker events, capabilities, and finalist presentations to grow the block of business. Works closely with Operations and other internal stakeholders to drive consistent practices and procedures to deliver client solutions, problem solving and effective account management.

    Department:                    Client Services
    Reports to:                       VP of Client Services with a dotted line to the Point C CEO
    FLSA Exemption:             Exempt
    Position Location:           Hybrid – Omaha, NE

    Primary Responsibilities:

    • Responsible and accountable for the overall success of the TPA block of business.
    • Responsible for day-to-day support including establishing and maintaining positive, professional relationships and interactions at multiple levels of the key partner organization and collaborating with designated Operations resources.
    • Developing and maintaining deep proficiency and expertise of existing and new product/service offerings.
    • Problem solving and timely issue resolution.
    • Delivery of regularly scheduled (monthly/quarterly) results, initiative updates, and action plans.
    • Serving as the primary liaison between customers, TPA and Point C.
    • Providing leadership, support, and consultation in the development, implementation, and successful execution of Point C products and services, contract expectations, revenue growth, and project plans.
    • Developing strategies that improve sales, retention, client satisfaction, expense management and profitable growth of the TPA book of business.
    • Responsible for sales results in partnership with Point C sales employees. Participates in sales strategies, broker meetings, capabilities presentations and attends finalist presentations as needed.
    • Responsible for all strategic initiatives associated with the TPA block of business. Often serves as the business cheerleader and is responsible for driving the desired outcomes of the initiatives.
    • Works closely with Point C resources to ensure initiatives are delivered that align with customer and TPA objectives.
    • Other duties as needed/assigned.

    This position has limited direct reports.  Local Operational leadership reports to Point C functional operations leads.  Local Operational leadership takes direction from the TPA President on all customer centric matters and will prioritize accordingly.

    Qualifications:
    • 7-10 years of self-funded or insurance industry experience
    • 5 years Client Management or related experience
    • Bachelor’s degree
    • Project Management: prioritizes process, establishes and meet deadlines, leads diverse group of individuals to meet time critical deadlines and complete tasks
    • Communication Skills: demonstrates effectiveness in both written and verbal communication skills, and effectively persuade, shares information in concise manner.
    • Interpersonal Skills: relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably
    • High degree of accuracy, timeliness, and attention to detail
    • Decisive, resourceful, reliable, and creative working style
    • PC literacy/Microsoft office
    Point C is a partnership of third-party administrators (TPAs) focused on providing services to businesses that self-fund their medical benefits. Point C actively acquires independent and 'like-minded' TPAs within the continental US encouraging each partner to retain their unique local identities while creating value at the platform level through centralizing back-office functions, improving technology, and optimizing vendor relationships. The Point C Corporate team supports each partner while leading strategic investments in resources and systems, facilitating sharing of best practices, and implementing value creation initiatives across the entities.
     
  • 6 Days Ago

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Director of Client Services, Market Leader
  • Hueman PE Talent Solutions
  • Omaha, NE FULL_TIME
  • Point C is hiring a Director of Client Services/Market Leader to join their team on a full-time basis in Omaha, NE. ​​​​​​ TITLE: Director of Client Services, Market Leader – Great Plains Working coll...
  • 21 Days Ago

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Client Services Assistant
  • Leibman Financial Services Inc.
  • Louisville, NE FULL_TIME
  • Leibman Financial Services (LFS) is an SEC-registered investment advisor headquartered in Louisville, NE, 15 minutes south of I-80 exit at 144th St. We have clients in more than 20 states and over $15...
  • 16 Days Ago

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Receptionist Float - Client Engagement Services Specialist
  • Lutheran Family Services
  • Omaha, NE FULL_TIME
  • Receptionist Float - Client Engagement Services Specialist Job Type Full-time Position Summary: The Client Engagement Services Specialist engages with consumers in person, over the phone, and/or onlin...
  • 1 Month Ago

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Receptionist Float - Client Engagement Services Specialist
  • Lutheran Family Services
  • Fremont, NE FULL_TIME
  • Receptionist Float - Client Engagement Services Specialist Job Type Part-time Position Summary: The Client Engagement Services Specialist engages with consumers in person, over the phone, and/or onlin...
  • 1 Month Ago

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Client Services Representative
  • TEKsystems
  • Omaha, NE FULL_TIME
  • Responsible for, Maintaining industry leading service standards by providing prompt service and one call resolution. Handle inbound and Inbound Leads for current clients Timely entry of all inbound le...
  • 11 Days Ago

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0 Client Services Director jobs found in Council Bluffs, IA area

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Courtesy Clerk
  • Hy-Vee Supermarket
  • Council Bluffs, IA
  • Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to thei...
  • 4/24/2024 12:00:00 AM

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Courtesy Clerk
  • Hy-Vee, Inc.
  • Gretna, NE
  • At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
  • 4/24/2024 12:00:00 AM

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Medication Aide - Part Time
  • LifeStream
  • Omaha, NE
  • At Hickory Villa, our mission is to create a nurturing and vibrant environment where our senior residents not only thriv...
  • 4/24/2024 12:00:00 AM

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Medication Aide, QMAP, or L1MA
  • LifeStream
  • Omaha, NE
  • Seeking a full-time Medication Aide to meet the needs of the residents we serve. Shift available is Days, some weekends ...
  • 4/24/2024 12:00:00 AM

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Virtual Call Center Customer Experience Associate
  • Cox Enterprises, Inc
  • Omaha, NE
  • **Virtual Call Center Customer Experience Associate** **Primary Location:** 11505 W Dodge Rd , Omaha , NE , US **Virtual...
  • 4/23/2024 12:00:00 AM

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Adjunct Certified Nurse Aide (CNA) Instructor- Hastings, IA
  • Iowa Western Community College
  • Council Bluffs, IA
  • Position Title Adjunct Certified Nurse Aide (CNA) Instructor- Hastings, IA Job Description This position is responsible ...
  • 4/23/2024 12:00:00 AM

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Acute Care Specialist Omaha, NE - 2219815
  • Unitedhealth Group Us
  • Omaha, NE
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 4/22/2024 12:00:00 AM

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Director of Client Services
  • Point C
  • Omaha, NE
  • Point C is hiring a Director of Client Services/Market Leader to join their team on a full-time basis in Omaha, NE. This...
  • 4/21/2024 12:00:00 AM

Council Bluffs is a city in and the county seat of Pottawattamie County, Iowa, United States. The city is the most populous in Southwest Iowa, and forms part of the Omaha (Nebr.) Metropolitan Area. It is located on the east bank of the Missouri River, across from the city of Omaha. Council Bluffs was known, until at least 1853, as Kanesville. It was the historic starting point of the Mormon Trail. Kanesville is also the northernmost anchor town of the other emigrant trails, since there was a steam powered boat to ferry their wagons, and cattle, across the Missouri River. Council Bluffs' popula...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$174,202 to $257,365
Council Bluffs, Iowa area prices
were up 0.8% from a year ago

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