Client Services Director jobs in Clifton, NJ

Role Purpose:  Co-leads the Client Success Manager (Client Information Manager) team and program to effectively manage all information delivery, support and advise our large client segment (top 25 clients)

Principal Accountabilities:

• Assesses resource needs to ensure client satisfaction through information advising and on time delivery across all information services (NPA, NSP, DDD, Xponent PT, Xponent PD, LAAD, OneKey, Channel and Specialty Services etc.)
• Ensures CIM team is performing at optimal levels by implementing and sustaining the IQVIA’s Commercial Delivery Hub data governance and change management programs
• Engages with IQVIA product management, data management development and stat services regularly to provide client feedback on IQVIA information offering situations in order to develop recommendations or resolutions for clients
• Develops, revises and implements all critical client success and CIM programs, including information advising, data governance, project management, change and enhancement management
• Collaborates with IQVIA commercial services consultants, technology consultants, account and
• solution sales teams to ensure client information needs and requirements are appropriately understood and executed for various programs and projects
• Mentors CIMs through active participation, presence, engagement as well as demonstrating what success looks like
• Visits with all major clients to ensure CIM strategy is being implemented and the client(s) are delighted with their IQVIA support and information advising

Education, Experience, & Specialized Knowledge:

• Bachelor’s degree or equivalent and a minimum of ten (10) years related work experience with five (5) years of management experience in a customer facing role
• Knowledge of the concepts, practices, and procedures of a client facing organization
• Knowledge of IQVIA products and applications
• Experience developing and managing people
• Pharmaceutical experience preferred

Additional Requirements:

• Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data and services).
• Change management/process analysis skills (e.g. business process re-engineering).
• Strong problem solving and communication skills, including ability to train/present and deal tactfully with clients
• Project management and matrix management experience in overseeing or contributing in complex, multi-discipline projects
• Managerial skills, including a strong focus on team building and coaching
• Knowledge of IQVIA databases, systems, services and applications

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status