Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Director- Client Services Management
Job Description
POSITION PURPOSE:
Visiting Angels - a private, non-medical home care company, is seeking a dynamic and fast paced leader to join our team as Client Services Director to function out of our Jenkintown office. A seasoned Senior Process and People Manager with people centric customer service experience will be successful in this role. This is an OFFICE BASED role (NO REMOTE).
This is a leadership role and the incumbent is expected to have solid background in Operations and/or Project Management as well appropriate people management experience/depth to manage accomplished Client Care Managers. The candidate must have prior experience of managing teams in a high paced environment - all the while having fun as being part of the team. As a Manager of Managers, the incumbent will be responsible for maintaining relationships with clients as well as ensuring right staffing, scheduling, and supervision of caregivers. The ROLE requires a certain sense of urgency and empathy to ensure the incumbent can relate to the client's immediate requirements and company's "CLIENT FIRST" ethos. Strong communication skills are required to be successful in ensuring reliability, consistency and continuity of care for the clients. Must be able to handle tough situations and clients in a high paced environment. Ideal candidate for this role could have experience as a Senior Manager/Manager (not just a floor supervisor) in a call center setting, or a scheduling floor manager in a hospital setting.
CLASSIFICATION: Exempt
SUPERVISION EXERCISED:
PRINCIPAL ACCOUNTABILITIES:
The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.
SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:
ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.
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