Client Services Director jobs in Camden, NJ

Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Dynamic Client Services Director
  • Visiting Angels of Jenkintown
  • Jenkintown, PA FULL_TIME
  • Director- Client Services Management

    Job Description

    POSITION PURPOSE

    Visiting Angels - a private, non-medical home care company, is seeking a dynamic and fast paced leader to join our team as Client  Services Director to function out of our Jenkintown office. A seasoned Senior Process and People Manager with people centric customer service experience will be successful in this role. This is an OFFICE BASED role (NO REMOTE).

    This is a leadership role and the incumbent is expected to have solid background in Operations and/or Project Management  as well  appropriate people management experience/depth to manage accomplished Client Care Managers. The candidate must have prior experience of managing teams in a high paced environment - all the while having fun as being part of the team. As a Manager of Managers, the incumbent will be responsible for maintaining relationships with clients as well as ensuring right staffing, scheduling, and supervision of caregivers. The ROLE requires a certain sense of urgency and empathy to ensure the incumbent can relate to the client's immediate requirements and company's "CLIENT FIRST" ethos. Strong communication skills are required to be successful in ensuring reliability, consistency and continuity of care for the clients. Must be able to handle tough situations and clients in a high paced environment. Ideal candidate for this role could have experience as a Senior Manager/Manager (not just a floor supervisor) in a call center setting, or a scheduling floor manager in a hospital setting.

    CLASSIFICATION: Exempt                        

    SUPERVISION EXERCISED:

    • Client Operations Team comprised of 4 Client Care Managers/Coordinators for Jenkintown office and 1 Client Service Manager  for Horsham office.
    • Wellness Team comprising of Nurses and Social Workers

    PRINCIPAL ACCOUNTABILITIES:

    The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.

    • Direct and coordinate the overall operations to ensure highest Client Satisfaction. This will include but not limited to:
      • Soliciting client feedbacks proactively and ensuring highest customer service by Managing Client Care Management  and Wellness team; 
      • Solicit Caregiver feedbacks and ensuring highest CG satisfaction possible and thus higher CG retention;
      • Be able to "roll up sleeves" to staff cases, if needed
      • Be able to create processes to avoid fire drills.
    • Develop an “Well Oiled machine” for Client Care Scheduling to test Customer service standard
    • Be responsible for production and review of performance benchmarks and associated accountabilities
    • Collaborate with Marketing and Inside Sales at Senior Level
    • Cover once every two to 3 weeks as “Management On Call” to manage any escalated issues from On Call CCM’s
    • Ensure regulatory standards and compliance.
    • Work toward high-quality decisions and overall organizational goals.
    • Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
    • Perform duties as deemed appropriate by the CEO.

    SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

    • Bachelor’s degree 
    • Ten years of experience in positions of increasing responsibility, preferably in high paced customer service areas such as Client Servicing call centers, Hospitals or Private Duty Home Care; work in logistics and/or operations will be considered as well. Senior Project Managers with Customer service experience will be apt for this role as well.
    • Must Have "Can Do" attitude and willingness to go extra mile to help clients, caregivers and the Company
    • MUST have People, Process and Organization management experiences
    • Must be sociable and amicable in approach
    • Demonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other health care industry related software. 
    • Excellent conceptual thinking skills with the ability to analyze complex issues sensitive in nature.  Excel in conflict resolution and implement the solutions.
    • Ability to listen and communicate clearly, fluently, diplomatically orally and in writing.
    • Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
    • Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
    • Ability to generate goodwill for the Agency with clients, their family members and other referral sources. Demonstrate a strong commitment to client service excellence.
    • Possess and maintain good physical and mental health, including current TB testing.
    • Must be flexible to respond to “evolving client situations” in a 24X7 framework
    • Ability to lawfully work in the U.S.

    ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

  • Just Posted

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Director of Client Services, Clinical Research
  • Vitalief
  • King of Prussia, PA FULL_TIME
  • OverviewVitalief is a fast growing, “best of breed” Research and Clinical Trial Solutions Company. We are seeking a problem-solving oriented, “hands-on” strategic solutions professional to become an i...
  • 12 Days Ago

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Tax Director - Private Client Services (Hybrid)
  • Andersen
  • Philadelphia, PA FULL_TIME
  • The Firm At Andersen Tax LLC (“Andersen”), we offer a rewarding career path for exceptional, motivated, and entrepreneurial individuals. From the moment your employment begins, you will be exposed to ...
  • 20 Days Ago

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Tax Managing Director, Private Client Services
  • BDO USA Experienced Career Site
  • Philadelphia, PA FULL_TIME
  • Job Summary: Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, fam...
  • 1 Month Ago

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Director, Services
  • PCI Pharma Services
  • Philadelphia, PA FULL_TIME
  • Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.We are PCI.Our investment is in People who make an impact, drive progress and create a better tomo...
  • 1 Month Ago

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Manager of Client Relations and Engagement Services
  • Liberty Personnel Services
  • Ambler, PA FULL_TIME
  • Manager of Client Relations and Engagement Services Ambler, PA 90,000 - 125,000 Role: Work with one of the fastest growing Accounting Advisory and Asset Management firms in the area! As a Manager of C...
  • 20 Days Ago

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0 Client Services Director jobs found in Camden, NJ area

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Director of Customer Service
  • Your Best Interest
  • Aston, PA
  • Job Description Job Description The most important part of our business is making sure our clients needs are met. We are...
  • 3/29/2024 12:00:00 AM

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Part-Time Campus Facility Steward
  • UrbanPromise Ministries
  • Pennsauken, NJ
  • Job Description Job Description Job Title: Part-Time Campus Facility Steward Department: Administration Reports to: Oper...
  • 3/28/2024 12:00:00 AM

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Production Assistant/Coordinator
  • Goldin
  • Runnemede, NJ
  • Goldin is the leading collectibles marketplace platform, with millions of customers globally. Our mission is to be the m...
  • 3/28/2024 12:00:00 AM

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Sales Consultant
  • Performance Health
  • Philadelphia, PA
  • **Sales Consultant** 798 Region North East Sales & Marketing Philadelphia, Pennsylvania, US Performance Health is seekin...
  • 3/27/2024 12:00:00 AM

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Director Application Services
  • Career Connections, LLC.
  • Philadelphia, PA
  • Director Application Services ***HYBRID work schedule with onsite work in Philadelphia required - this is NOT a remote b...
  • 3/27/2024 12:00:00 AM

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Account Manager
  • ECBM Insurance Brokers and Consultants
  • Media, PA
  • About ECBM ECBM is a family-owned and operated insurance broker and consulting firm based in Media, PA. We specialize in...
  • 3/26/2024 12:00:00 AM

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Director of Customer Care
  • Uniphore Technologies Inc.
  • Philadelphia, PA
  • **Director of Customer Care** Philadephia / Pegasus Pegasus / Full-time Uniphore is the global leader in Conversational ...
  • 3/26/2024 12:00:00 AM

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Account Executive
  • ECBM Insurance Brokers and Consultants
  • Media, PA
  • About ECBM ECBM is a family-owned and operated insurance broker and consulting firm based in Media, PA. We specialize in...
  • 3/25/2024 12:00:00 AM

Camden is a city and the county seat of Camden County, New Jersey, United States. Camden is located directly across the Delaware River from Philadelphia, Pennsylvania. At the 2010 U.S. Census, the city had a population of 77,344. Camden is the 12th most populous municipality in New Jersey. The city was incorporated on February 13, 1828.[22] Camden has been the county seat of Camden County[23] since the county was formed on March 13, 1844.[22] The city derives its name from Charles Pratt, 1st Earl Camden.[24][25] Camden is made up of over twenty different neighborhoods.[26][27][28][29] Beginnin...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$193,653 to $286,092
Camden, New Jersey area prices
were up 1.0% from a year ago

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