Client Services Director jobs in Bend, OR

Department: Client Services

Reports To: Care Coordination Manager

Position Type: FTE 1.0, 40 hour/week, non-exempt

Note: We are hiring one position for either Eugene, Roseburg, or Salem.

Hiring Bonus: $1,500

Bilingual candidates are eligible for an additional $1.50 Bilingual Differential

Eligible for Full-time benefits.

Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions, and resume via the Job Portal to be considered.

Position Summary

The Client Services Coordinator position works with management staff to ensure that services are provided in accordance with guidelines established by HRSA, OHA, HIV Alliance, and any other applicable regulations or program requirements. This position coordinates access to support services provided through the Ryan White Treatment and Modernization Act of 2006.

This position works closely with our Care Coordination team to conduct audits of financial assistance requests prior to final approval for quality assurance. This position will provide feedback to staff around quality control of financial assistance requests.

Essential Functions and Responsibilities

Conduct daily chart audits to ensure Emergency Financial Assistance (EFA) is being issued per program standards and requirements

Coordinate and assist with Quality Management activities and Quality Improvement Initiatives

Help identify areas of improvement for department, set goals for Quality Management (QM) plan, oversee implementation of plan, observe the results, and modify the QM plan as needed

Assist Client Services Management team in coordinating and providing staff training/orientation

Perform activities related to document control and training management

Provide support and communicate regularly with CS staff regarding quality management-related items for improvement

Help develop and maintain performance measure reports in CareWare to ensure the agency is meeting improvement goals set by HRSA, OHA, and HIV Alliance.

Coordinate and provide EFA refresher trainings on a monthly bases for Care Coordinators

Coordinate, track and maintain staff records for access to multiple Electronic Health records

Provide support of special projects assigned by Client Services Management team

Run monthly program reports for Client Services Management team

Other duties as defined by Director and Ryan White Principles and Standards

Required Qualifications

Two years of nonprofit or public health administrative experience

One-year leadership experience or providing constructive feedback

Detail-oriented

Self-manager/self-motivated

Ability to work with diverse populations

Excellent written and oral communication skills

Working knowledge of databases

Record-keeping and organizational skills

Willing to be part of agency and department teams

Flexible hours required, some evenings and weekends

Valid Oregon driver’s license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job-related events and locations
TB test (provided by agency)
Ability to pass agency criminal background check
COVID-19 Vaccine: HIV Alliance is a healthcare facility and requires all employees to be fully-vaccinated for COVID-19.

Preferred Qualifications

Client-centered service experience

Experience working with clients who have substance abuse and/or mental health issues

Knowledge of local and statewide social service providers

Physical Demands

While performing the duties of this job, the employee is required

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working conditions, Travel and Environment

The duties of this job require individuals be able to work in non-traditional and community-based settings

The duties of this job require regular attendance

Travel to other locations as necessary to complete essential job functions

HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.

HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.