Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
This position will consist of but is not limited to the following responsibilities: Customer interaction and all tasks associated with the order process, including, customer address set up, order entry, tracking, problem solving, reviewing bill of ladings from shipments, maintaining pricing and terms, invoicing, interaction with the manufacturing plant, interaction with contracted logistics company, monitoring inventories, performing reconciliations, approving and coding invoices, as well as processing and preparing documents involved with exporting. Duties also include providing support for out of office sales force and other departments within the company as needed. This position also answers inbound phone calls from the company main line.
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0 Client Services Director jobs found in Ames, IA area