Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Director of Home Care Services
Location: Tacoma, WA
Position Type: Full-Time
Start Date: November 1st
Company Overview:
Happy Quest Home Care is a reputable and expanding home care agency committed to providing high-quality in-home care services to the residents of Tacoma and Pierce County. We are excited to announce the opening of our new branch in Tacoma, WA, and are currently seeking a dedicated and experienced Director of Home Care Services to lead and manage our operations.
Position Overview:
As the Director of Home Care Services, you will play a pivotal role in the successful launch and ongoing management of our new branch in Tacoma. You will be responsible for overseeing all aspects of the agency's operations in Pierce County, including client intake, caregiver recruitment, payroll management, and schedule coordination.
Key Responsibilities:
Client Intake: Efficiently and empathetically handle client inquiries, assess their care needs, and facilitate the intake process.
Caregiver Recruitment: Recruit, interview, and onboard new caregivers, ensuring they meet our high standards for quality care.
Payroll Management: Accurately manage caregiver payroll, ensuring timeliness and accuracy in payments.
Schedule Management: Develop and maintain effective scheduling systems to ensure client care needs are met efficiently.
Quality Assurance: Implement and maintain quality assurance programs to monitor and improve the quality of care delivered.
Compliance: Ensure compliance with all state and federal regulations governing home care services.
Team Leadership: Provide leadership and mentorship to the branch staff, fostering a positive and productive work environment.
Reporting: Generate regular reports on key performance metrics and provide updates to senior management.
Qualifications:
Compensation:
Competitive salary based on qualifications and experience.
One-year salary review based on performance.
Three-month probation period with the possibility of continued employment.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to Please include "Director of Home Care Services - Tacoma" in the subject line of your email.
Happy Quest Home Care is an equal opportunity employer, and we encourage candidates of all backgrounds to apply. We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.
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