Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Join the Right at Home team as Client Care Manager!
Are you looking for a challenging role that provides development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you as Client Care Manager!
Right at Home is the premier provider of non-medical home care in Southern Arizona. With offices in Tucson, Green Valley, & Sierra Vista we serve clients throughout the area, helping older and disable adults remain safely and independently in their own homes. Our mission is to improve the quality of life for those we serve. We accomplish this through our focus on delivering a "best in home care" experience through our RightCare approach: The RIGHT PEOPLE, doing the RIGHT THINGS, in the RIGHT WAY, for the RIGHT REASONS! Learn more about us by visiting our web site at www.RAHsouthernAZ.com
The Client Care Manager plays a substantial role in the day-to-day operations of Right at Home.
If so, Right at Home has the opportunity for you as the Client Care Manager in our TUCSON OFFICE!
This is a full-time position 40-50 hours per week. Typical business hours will be Mon-Fri, 8a-5p but this job will require regular evening and weekend hours.
You will work from our TUCSON location at 7371 E Tanque Verde Rd, but will spend substantial time in the field visiting clients, introducing caregivers to clients, training & supervising staff, attending community events, supporting community partnerships, etc.
Primary Duties
Your primary accountability will be to ensure our clients and caregivers both have extraordinary experiences receiving care from or working for Right at Home. You will also hire, train and supervise care staff. You will develop and implement custom care plans for our clients.
You will also support the additional areas listed below and serve as the backup on-call manager on a rotational basis with other members of the office team.
§ Recruiting and interviewing caregivers.
§ Training and supervision of caregivers.
§ Ensuring successful onboarding process for caregivers.
§ Employee recognition and overall satisfaction.
§ Ensuring clients are delighted with the care they are receiving and having an extraordinary experience.
§ Conducting client-caregiver introductions.
§ Assisting with scheduling client/caregiver shifts.
§ Building relationships of trust with community partners and referral sources.
§ Serving as the backup on-call manager on rotational basis with other members of the office/management team.
Ideal Candidate
§ Must demonstrate TEAMWORK and URGENCY while juggling multiple priorities and projects - this includes willingness to conduct client visits outside of normal business hours on a regular basis.
§ REQUIRED: Experience working as a Caregiver/CNA/PCA/HHA caring for older adults.
§ REQUIRED: Experience in a supervisory or training role, particularly in the health care or senior care space.
§ Familiar with in-home care delivery.
§ Solid commitment to the company’s mission.
§ Must be flexible and able to work in the dynamic environment of a rapidly growing company, including working some evening and weekend hours as needed.
§ Consistent attendance and punctuality.
§ RESOURCEFUL, ENGAGED, and PROACTIVE
§ Strong customer service and interpersonal skills – HIGH EMOTIONAL INTELLIGENCE.
§ Maintain a PROFESSIONAL and POSITIVE attitude.
§ Ability and willingness to follow company procedures and pre-defined processes.
§ Excellent communication skills.
Pay: Starting salary $45,000 - $55,000 per year Bonus
Benefits
§ Change lives every day!
§ Awesome team environment.
§ Casual dress every day.
§ Health, Dental, Vision, Life Insurance, and 401k!
§ PTO & Paid Holidays
§ Company Car
§ Lucrative Bonus Plan
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0 Client Services Director - Home Care jobs found in Tucson, AZ area