Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
4Cs Now Hiring: Assistant Client Services Director
Full Time Position, Exempt
Pay Range: $74,256 – 78,624
Position is located in Santa Rosa
Office Hours: Monday-Friday 8:30am - 5:00pm
Are you inspired by the mission of 4Cs?
Do you want to make a powerful difference in the community?
The Community Child Care Council is looking for an Assistant Client Services
Director with a general working knowledge of all programs within the ECES
Department to join the 4Cs team. The Assistant Client Services Director will assist
the Client Services Director (CSD) with the daily operations and program needs of
the ECES Client Services Department with a specific focus on Alternative Payment
program services. The ideal candidate will oversee assigned projects and
administrative duties associated with case management including staff training,
supervision, systems maintenance and development, implementation, planning,
reporting and local and statewide representation.
PRIMARY DUTIES & RESPONSIBILITIES:
systems development, implementation, planning, evaluation, Parent and
Provider Handbooks and the “Training Guide” Case Manager toolkit.
(Computer programs as well as department paperwork).
and audit/review regulations, guidelines, and reporting requirements.
(Contract Monitoring Review, Reporting etc.)
agency policies.
and supervision is identified and provided, including the preparation,
implementation, and evaluation of annual department and individual goals
and objectives.
training, implementation and through completion. Including developing
needed trainings, procedures, communication, tracking, reporting, and
reflection to refine future team projects.
process for data accuracy and entry in the database NoHo.
Assurance, etc.).
accurately.
or emergency.
staff receiving child care subsidies from the agency and/or confidential cases.
Case Management staff.
retreat.
statewide community groups and agencies and serve as a resource to staff
and the community.
friendly and approachable tone of voice and body language, returning phone
calls within twenty-four hours of receipt of call and maintaining positive
interactions with others.
per year.
assigned.
all office staff meetings, and department retreats and community meetings
as requested.
SUPERVISORY RESPONSIBILITIES:
SKILLS AND QUALIFICATIONS:
development.
and motivate staff.
internet protocols.
educational backgrounds.
social, cultural, economic, and educational backgrounds.
EDUCATION AND EXPERIENCE:
or child care agency, experience with Case Management preferred.
working in teams, with a minimum one year of supervisory or leadership
experience.
WORK ENVIRONMENT:
PHYSICAL REQUIREMENTS:
job including lifting 15-50 pounds, range of movement including squatting,
bending, reaching, standing, and sitting.
TRAVEL:
BENEFITS & PERKS:
days of sick time annually
Vision, Employee Assistance Program, Voluntary Life/AD&D, and Long-Term
Disability.
Recognition
Internal candidates: Please submit current Resume and Internal application
to: employment@sonoma4cs.org
External candidates: Please submit Cover Letter and Resumes to:
employment@sonoma4cs.org
4Cs is a proud equal opportunity employer. We value and embrace diversity for the benefit of our
employees, our consumers, our products, our community and the planet. We are committed to building an
inclusive workplace for everyone. We do not discriminate on the basis of race, color, ancestry, age, religion,
marital status, disability, medical condition, pregnancy, genetic information, gender, sexual orientation,
gender identity or expression, veteran status, or any other status protected under federal, state, or local
law. All employment is decided on the basis of qualifications, merit, and business need.
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