Client Services Director - Home Care jobs in Santa Rosa, CA

Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Assistant Client Services Director
  • Community Child Care Council of Sonoma County
  • Santa Rosa, CA FULL_TIME
  • 4Cs Now Hiring: Assistant Client Services Director
    Full Time Position, Exempt

    Pay Range: $74,256 – 78,624

    Position is located in Santa Rosa

    Office Hours: Monday-Friday 8:30am - 5:00pm

    Are you inspired by the mission of 4Cs?

    Do you want to make a powerful difference in the community?

    The Community Child Care Council is looking for an Assistant Client Services

    Director with a general working knowledge of all programs within the ECES

    Department to join the 4Cs team. The Assistant Client Services Director will assist

    the Client Services Director (CSD) with the daily operations and program needs of

    the ECES Client Services Department with a specific focus on Alternative Payment

    program services. The ideal candidate will oversee assigned projects and

    administrative duties associated with case management including staff training,

    supervision, systems maintenance and development, implementation, planning,

    reporting and local and statewide representation.

    PRIMARY DUTIES & RESPONSIBILITIES:

    • Assist the Client Services Director (CSD) to maintain and monitor training,

    systems development, implementation, planning, evaluation, Parent and

    Provider Handbooks and the “Training Guide” Case Manager toolkit.

    (Computer programs as well as department paperwork).

    • In partnership with the CSD, ensure compliance with all funders, licensing

    and audit/review regulations, guidelines, and reporting requirements.

    (Contract Monitoring Review, Reporting etc.)

    • Assist CSD in the development of procedures which implement approved

    agency policies.

    • In partnership with the CSD ensure appropriate staff training, development,

    and supervision is identified and provided, including the preparation,

    implementation, and evaluation of annual department and individual goals

    and objectives.

    • Lead assigned work project focus area in all stages from idea generation,

    training, implementation and through completion. Including developing

    needed trainings, procedures, communication, tracking, reporting, and

    reflection to refine future team projects.


    • Assist in the development and implementation of the “Quality Review”

    process for data accuracy and entry in the database NoHo.

    • Manage assigned projects in coordination with CSD (Outreach, Quality

    Assurance, etc.).

    • In the absence of CSD, act on behalf of the Department Director.
    • Work with fiscal team colleagues to ensure payments are made timely and

    accurately.

    • Support the ECES Officer of the Day in case of multiple client needs, absence,

    or emergency.

    • Act as Case Manager for assigned caseload, including any 4Cs office or center

    staff receiving child care subsidies from the agency and/or confidential cases.

    • Create and maintain collaborative, professional working relationships with all

    Case Management staff.

    • In collaboration with ECES Management plan and implement annual staff

    retreat.

    • Serve as a member of the agency Management Team.
    • Represent 4Cs at community outreach events, act as liaison to local and

    statewide community groups and agencies and serve as a resource to staff

    and the community.

    • Available to work some evening and weekend hours as needed.
    • Provide excellent customer service, including but not limited to, having a

    friendly and approachable tone of voice and body language, returning phone

    calls within twenty-four hours of receipt of call and maintaining positive

    interactions with others.

    • Serve on a minimum of one agency or department committee.
    • Represent 4Cs at community outreach events for a minimum of eight hours

    per year.

    • Assist supervisor and other team members with department duties as

    assigned.

    • Lead/organize, attend, and participate in department staff meetings, monthly

    all office staff meetings, and department retreats and community meetings

    as requested.

    SUPERVISORY RESPONSIBILITIES:

    • Assigned ECES Case Management Team Staff

    SKILLS AND QUALIFICATIONS:


    • Strong knowledge of database programs and architecture.
    • Strong organizational skills and ability to multi-task
    • Demonstrated knowledge of current trends in child care and child

    development.

    • Project management and leadership experience with ability to train, coach

    and motivate staff.

    • Demonstrated knowledge of Microsoft Office programs and email and

    internet protocols.

    • Demonstrated effective oral and written communication skills in English.
    • Excellent customer service skills and customer service experience.
    • Ability to work well with people from various social, cultural, economic and

    educational backgrounds.

    • Effective oral and written communication skills with persons from various

    social, cultural, economic, and educational backgrounds.

    • Bilingual (desired)
    • Valid California driver’s license and insured automobile.

    EDUCATION AND EXPERIENCE:

    • A Bachelor’s degree and, a minimum of 3 years’ experience in social service

    or child care agency, experience with Case Management preferred.

    • Minimum three years of progressively more responsible job experience

    working in teams, with a minimum one year of supervisory or leadership

    experience.

    WORK ENVIRONMENT:

    • Office

    PHYSICAL REQUIREMENTS:

    • Health clearance by physician; ability to fulfill physical requirements of the

    job including lifting 15-50 pounds, range of movement including squatting,

    bending, reaching, standing, and sitting.

    TRAVEL:

    • Occasionally, 10% for training or staff meetings.

    BENEFITS & PERKS:


    • Generous vacation and sick time - 12 days (2 weeks) of vacation time and 12

    days of sick time annually

    • 14 Paid Holidays beginning in 2023
    • Flexibility in work schedule
    • 4Cs contributes $650 per month towards your health benefits package.
    • Comprehensive health benefit package, including Medical, HSA, Dental,

    Vision, Employee Assistance Program, Voluntary Life/AD&D, and Long-Term

    Disability.

    • 403B Retirement Plan
    • Professional Development support
    • Employee Resource Groups, including Wellness, DEI, Celebration and

    Recognition

    Internal candidates: Please submit current Resume and Internal application

    to: employment@sonoma4cs.org

    External candidates: Please submit Cover Letter and Resumes to:

    employment@sonoma4cs.org

    4Cs is a proud equal opportunity employer. We value and embrace diversity for the benefit of our

    employees, our consumers, our products, our community and the planet. We are committed to building an

    inclusive workplace for everyone. We do not discriminate on the basis of race, color, ancestry, age, religion,

    marital status, disability, medical condition, pregnancy, genetic information, gender, sexual orientation,

    gender identity or expression, veteran status, or any other status protected under federal, state, or local

    law. All employment is decided on the basis of qualifications, merit, and business need.

  • 23 Days Ago

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Director of Rehabilitation Services (DORS)
  • Sweetwater Care
  • Lakeport, CA FULL_TIME
  • POSITION DESCRIPTION Responsible for the following rehabilitation services: Rehabilitation, Acute Therapy including Physical Therapy, Occupational Therapy and Speech Therapy. With the direction from t...
  • 21 Days Ago

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Director of Rehabilitation Services (DORS)
  • Sweetwater Care
  • Springs, CA FULL_TIME
  • POSITION DESCRIPTION Responsible for the following rehabilitation services: Rehabilitation, Acute Therapy including Physical Therapy, Occupational Therapy and Speech Therapy. With the direction from t...
  • 11 Days Ago

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Director of Rehabilitation Services (DORS)
  • Sweetwater Care
  • Finley, CA FULL_TIME
  • POSITION DESCRIPTION Responsible for the following rehabilitation services: Rehabilitation, Acute Therapy including Physical Therapy, Occupational Therapy and Speech Therapy. With the direction from t...
  • 21 Days Ago

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Director of Food Services
  • Rocky Point Care Center
  • Lakeport, CA FULL_TIME
  • HIRE ON BONUSEmployee OwnedBenefitsPTO Summary:The primary purpose of your job position is to assist the Dietitian in planning, organizing, developing and directing the overall operation of the Food S...
  • 6 Days Ago

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Director of Rehabilitation Services (DORS) ASAP
  • Sweetwater Care
  • Kelseyville, CA FULL_TIME
  • POSITION DESCRIPTION Responsible for the following rehabilitation services: Rehabilitation, Acute Therapy including Physical Therapy, Occupational Therapy and Speech Therapy. With the direction from t...
  • 21 Days Ago

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0 Client Services Director - Home Care jobs found in Santa Rosa, CA area

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Physician - Director for Primary Care (Community Based Outpatient Clinic)
  • Department of Veterans Affairs
  • Santa Rosa, CA
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/28/2024 12:00:00 AM

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Nurse Practitioner or Physician Assistant PRN
  • Concentra
  • Santa Rosa, CA
  • Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was ...
  • 3/28/2024 12:00:00 AM

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Staff Attorney
  • VIDAS Legal Services
  • Santa Rosa, CA
  • Job Description Job Description VITAL IMMIGRANT DEFENSE ADVOCACY & SERVICES (VIDAS) STAFF ATTORNEY – 80 OR 100% TIME ABO...
  • 3/28/2024 12:00:00 AM

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Membership Director
  • Sonoma County Family YMCA
  • Santa Rosa, CA
  • Job Description Job Description POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charita...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist
  • MarinHealth
  • San Rafael, CA
  • **Customer Service Specialist** Job Number **11040 - DJTBD** Hours Per Two-Week Period **80** Shift Hours **8 Hour Shift...
  • 3/27/2024 12:00:00 AM

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Front Desk Receptionist - San Rafael
  • Private Ocean, LLC
  • San Rafael, CA
  • This is a summary outline of the duties and responsibilities initially required of a Receptionist. This is not all-inclu...
  • 3/26/2024 12:00:00 AM

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Regional Director of Outpatient Services
  • Bayside Marin
  • San Rafael, CA
  • Overview: Salary: $125,000 - $165,000 / Yr (Dependent upon experience) Position supports facilities in and can be locate...
  • 3/26/2024 12:00:00 AM

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Director of Membership Sales
  • Wing & Barrel Ranch
  • Sonoma, CA
  • Job Description Job Description Join a winning team! Located less than an hour from San Francisco’s Golden Gate Bridge a...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 41.50 sq mi (107.5 km2), of which 41.29 sq mi (106.9 km2) is land and 0.205 sq mi (0.5 km2) (0.49%) is water. The city is part of the North Bay region, which includes such cities as Petaluma, Rohnert Park, Windsor, and smaller cities as Sonoma, Healdsburg, Sebastopol. It lies along the US Route 101 corridor, approximately 55 miles (89 km) north of San Francisco, via the Golden Gate Bridge. Santa Rosa lies on the Santa Rosa Plain. The city's eastern extremities stretch into the Valley of the Moon, and the Sonoma Creek wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director - Home Care jobs
$80,025 to $98,591
Santa Rosa, California area prices
were up 2.5% from a year ago

Client Services Director - Home Care in Fremont, NE
Attend reoccurring administrative meetings.
August 22, 2019
Review, create and keep updated the medication administration and specialized services records for clients receiving those services.
October 10, 2019
Initiate and manage medication administration and/or nursing delegated specialized services to clients.
November 02, 2019