Client Services Director - Home Care jobs in Saint Peters, MO
Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Client Services Director - Home Care jobs
Client Care Manager
- Private Home Care
-
St. Louis, MO
FULL_TIME
-
Location: St. Louis, MO
Type: Full-time (Monday - Friday)
About Us: Private Home Care ("PHC") is a growing home care company serving clients in the St. Louis, Chicago, Kansas City, and Southern Illinois markets. At PHC, we believe our Caregivers are the heart of our business. We pride ourselves on our high-touch, customized care model and our focus on making an ideal match between each client and their team of Caregivers. When you join PHC, you join a team of professionals that are skilled, knowledgeable, and passionate about serving others and providing the best care.
We are expanding our services in the St. Louis area and are looking for a smart, self-motivated, full-time Client Care Manager to join our growing team. We are building a best-in-class team and are looking for mission-driven, growth-minded people with a heart for serving the community.
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Job Summary:
The purpose of this role is to oversee all aspects of ongoing client care, including: conducting initial client assessments; overseeing completeness and accuracy of Care Plans, Client Service Agreements, and pricing for new and existing clients; verifying that the Caregivers assigned to each client are an ideal fit based on skills and additional match factors; managing ongoing care management, client relationships, and client satisfaction; conducting supervisory visits and Care Plan updates at least every 90 days; coordinating with partner organizations to provide holistic care and wellness support for each client; and supporting in the development of improved caregiver training to ensure delivery of best-in-class care.
The ideal candidate for this role has experience in social work, geriatric care management, or a related field. You must be an excellent communicator, adept at navigating complex client care situations to make sound recommendations, must be organized and efficient, must be customer service focused and able to foster relationships with clients, fellow PHC employees, and community partners, must be technically competent and willing to learn our web-based scheduling system (Wellsky/ClearCare), and must thrive on helping families navigate challenging situations.
The goal is to ensure that our clients care needs are always met with a comprehensive and individualized Care Plan, a team of the most qualified and best-fit caregivers, and that our clients and team members are treated professionally at all times.
Applicants should ideally have past experience in, or familiarity with non-medical home care.
Responsibilities:- Managing client care for all current clients, conducting initial in-home assessments for all new clients to develop Care Plans, conducting reassessment visits for each client at least once every 90-days to ensure Care Plan, pricing, and Client Service Agreements are up-to-date and aligned with evolving client care needs.
- Conducting introductions (meet-and-greets) of new caregivers to clients and families to ensure a smooth start of care and a strong caregiver-client match.
- Managing Quality Assurance program, including using Net Promoter Score to monitor client and family member (Account Owner) satisfaction.
- Ensuring that caregivers assigned to each client are an ideal fit based on skills and additional match factors, working closely with our Employee Care Manager to make recommendations and adjustments as needed.
- Supporting community marketing efforts to establish trusted referral relationships with local organizations.
- Supporting the development/certification of caregiver training and advancement programs to ensure best practices are implemented and proper care techniques are being applied.
- Reporting weekly on performance, KPIs, and progress towards goals.
- Serving as backup On-Call Scheduling Coordinator in scheduled rotation with office team, supporting primary On-Call Coordinators with all off-hours phone calls and restaffing of shift call-offs.
- Academic background and experience as Geriatric Care Manager (preferred), gerontologist, social worker, RN, or other related field
- Outstanding skills in customer service, leadership, decision-making, verbal and written communications, and organization
- Alignment with PHC Core Values and Mission
- Impeccable character, strong interpersonal skills, high emotional intelligence, and resilient under stress
- Strong sales skills, goal-oriented, and receptive to feedback and coaching
- Skilled at using WellSky software program to manage client care and schedules
- Strong technical skills, attention to detail, and ability to quickly learn new technologies and procedures
- Ability to be clear, fair, professional, and consistent in all communications
- Work well and make sound decisions in time-sensitive situations
- Reliable with respect to confidentiality
- Experience in private duty home care or related field a plus
- Age 21 or older
- Ability to pass a comprehensive background and reference check
- Must have reliable vehicle, insurance, and be willing to drive to clients across Greater St. Louis area
- Supportive, Tight-Knit, Professional Culture
- Health, Dental, and Vision Insurance, and Aflac supplemental life and disability insurance
- 401(k) retirement plan with generous company match after one year of employment, with immediate vesting
- Employee discount program
- Employee recognition (bonus) program
- Employee assistance program
- Unlimited Paid Time Off (PTO) policy
- Competitive base salary and bonus structure based on skills and experience
- 1 Day Ago
In Home Care Provider
- TLC Home Care Services
-
Du Quoin, IL
FULL_TIME,PART_TIME
- In Home Caregiver This job is fulfilling to be able to help mainly senior citizens. It ranges from light cleaning, meal preps, getting groceries, companionship, helping them getting around etc. These ...
- 1 Day Ago
In Home Care Provider
- TLC Home Care Services
-
Mount Vernon, IL
PART_TIME,FULL_TIME
- In Home Caregiver This job is fulfilling to be able to help mainly senior citizens. It ranges from light cleaning, meal preps, getting groceries, companionship, helping them getting around etc. These ...
- 1 Day Ago
Client Care Manager
- Central Illinois Care Services
-
Fairview, IL
FULL_TIME
- Client Care Manager Central Illinois Care Services – Fairview Heights, IL Full-time $17.75 / Hour Central Illinois Care Services is a non-medical home care agency that puts its employees first. If you...
- Just Posted
Director, Client Services Implementation
- EVERSANA
-
Chesterfield, MO
FULL_TIME
- Company DescriptionAt EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 ...
- 19 Days Ago
Home Health Aide (HHA)
- Bootheel In-Home Care Services
-
Blodgett, MO
PART_TIME
- Home Health Aides! Bootheel In-Home Care Services is a family owned and operated medical home care agency that has been serving Missouri for over 18 years. We are looking for healthcare professionals ...
- 9 Days Ago
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0 Client Services Director - Home Care jobs found in Saint Peters, MO area
Health Services Coordinator (LPN)
- LifeStream
-
Ballwin, MO
- Are you a seasoned LPN or RN with a passion for senior care? We're seeking a dynamic Health Services Coordinator (LPN) t...
- 4/18/2024 12:00:00 AM
Construction Project Director
- Hiring Now!
-
Saint Peters, MO
- BRIEF DESCRIPTION: This is a highly compensated position with commission potential Base Salary Range is $70,000 - $100,0...
- 4/18/2024 12:00:00 AM
Supervisor, Customer Service - Remote
- Numotion
-
Saint Charles, MO
- Supervisor, Customer Service - Remote Tracking Code 7970-128 Job Description **SUMMARY OF RESPONSIBILITY:** The Customer...
- 4/17/2024 12:00:00 AM
Supervisor, Customer Service - Remote (7970-128)
- Numotion
-
Saint Charles, MO
- Supervisor, Customer Service - Remote Tracking Code 7970-128 Job Description **SUMMARY OF RESPONSIBILITY:** The Customer...
- 4/17/2024 12:00:00 AM
Customer Service Representative
- Quipt Home Medical
-
Clayton, MO
- Job Description Job Description Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory ...
- 4/16/2024 12:00:00 AM
Director of Specialty Bill Review Services - Remote
- Rising Medical Solutions
-
St. Louis, MO
- As our Director of Specialty Bill Review Services, you will maximize savings and client satisfaction by providing strate...
- 4/15/2024 12:00:00 AM
Director of Specialty Bill Review Services - Remote
- Rising Medical Solutions
-
Saint Louis, MO
- As our Director of Specialty Bill Review Services, you will maximize savings and client satisfaction by providing strate...
- 4/15/2024 12:00:00 AM
Customer Relations Specialist
- BETTER BUSINESS BUREAU
-
Saint Louis, MO
- Job Description Job Description Are you ... Looking for a customer service job that offers a competitive salary and make...
- 4/14/2024 12:00:00 AM
About Saint Peters, Missouri
St. Peters is a city in St. Charles County, Missouri, United States. The 2010 census showed the city's population to be 52,575, tied for 10th place in Missouri with Blue Springs.
Interstate 70 passes through the city, providing a major transportation link. In 2008, St. Peters was named the 60th best place to live by Money magazine, putting it at the top in the state of Missouri. It also ranked in Money magazine's Top 100 in 2010 and 2012.The "Rec-Plex" in St. Peters is an award-winning recreation and fitness complex that underwent an $18.5 million expansion in 2007. The city also hosts the cou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director - Home Care jobs
$70,308 to $86,620
Saint Peters, Missouri area prices
were up 0.7% from a year ago
were up 0.7% from a year ago
What does a Client Services Director - Home Care do?
Client Services Director - Home Care in Fremont, NE
Attend reoccurring administrative meetings.
August 22, 2019
Review, create and keep updated the medication administration and specialized services records for clients receiving those services.
October 10, 2019
Initiate and manage medication administration and/or nursing delegated specialized services to clients.
November 02, 2019