Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Planned Parenthood of Northern New England (PPNNE) is looking for candidates to fill a full-time, 37.5hr / wk position as a Regional Health Care Associate (HCA) Support Specialist.
Based in New Hampshire, this role involves providing training assistance and coverage to a group of health centers, with some designated as primary locations and others as secondary locations.
The Regional HCA Support Specialist reports to the Senior Manager, Centralized Staffing. The RHCA is a subject matter expert in EPIC documentation standards and PPNNE workflows and supports health centers by facilitating onsite training of new and tenured staff.
The HCA Support Specialist also provides coverage for CTO, Leaves, Vacancies, Call outs and as otherwise requested by heath center managers to support sites.
When supporting sites, the support specialist will Serve as the first clinical point of contact for patients in our health centers and ensure outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care.
Perform clinical support, front desk, and administrative functions in health centers.
The HCA Support Specialist supports the health center managers in monitoring, tracking, reporting, and facilitating PPNNE health care associates' success, to include re-education when applicable, in delivering patient care services in accordance with established standards of care as noted through interactions, observation, chart audits, staff input and patient experience feedback coaching and mentoring.
The HCA Support Specialist will be responsible for keeping up to date with new and changing workflows and best practices.
Collaboration and partnership with the centralized training and operations team and attending additional training may be necessary.
This position is a flex position and will perform these duties across specified region(s) or health centers (including remote care team).
Daily work location within the region will shift and be dependent on organizational needs. Day, evening, and occasional weekend shifts may be required to cover the open clinic hours and associated travel time.
The Regional HCA Support Specialist will be scheduled by the Senior Manager of Centralized Staffing, or designated appointee.
CHARACTERISTIC RESPONSIBILITES :
Duties and responsibilities will be performed in accordance with PPNNE policies and procedures. Depending on the needs of the assigned worksite and blend of the staff team, the following responsibilities may vary somewhat from one site to another.
The incumbent may need to function as a front desk, clinical, or mentor HCA depending on the operational needs.
When Performing and / or Mentoring Clinical Duties Include :
When Performing and / or Mentoring Front Desk Duties Include :
Perform Other Duties Including :
Compensation Information :
$0.0 / - $0.0 /
Starting At : 0.0
Up To : 0.0
Last updated : 2024-03-08
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