Client Services Director - Home Care jobs in Phoenix, AZ

JOB INFORMATION:

Title:                          Executive Director

Compensation:         Depending on experience

Classification:            Salary

WHO WE ARE:

Home Matters Caregiving is a best-in-class, in-home care agency led by a team experienced in building and growing successful businesses with a team-oriented culture. 

At Home Matters Caregiving, our mission is to change the way home care is provided for our seniors. This means setting new standards for home care based on better training, the latest research and new areas of innovation that enable our clients to enjoy a higher quality of life at home.

JOB SUMMARY:

Home Matters Caregiving is looking for a leader who thrives on relationship building and maintaining a highly effective culture. Agency profit sharing opportunities will make this an extremely fulfilling career destination and not just another stop on your journey in senior care.

This dynamic, senior-level role is tasked with cultivating a skilled agency team while also providing a high level of care for a growing client base.

Home Matters Caregiving wants to be the most valuable partner to our caregivers and clients in a competitive landscape. Our Executive Director will be key to driving the team towards a high level of caregiver and client satisfaction, increasing lifetime value, obtaining lifelong referral partners, and driving growth within our market. 

QUALIFICATIONS:

      Must meet as least one of the following:

1.     Have completed two years of full-time study at an accredited college or university in a health-related field; or

2.     Be a licensed physician, RN, licensed social worker, licensed therapist, or licensed nursing home administrator with at least one year of management or supervisory experience in a health-related setting; or

3.     Have a high school diploma or a general equivalency degree (GED) with at least two years of management or supervisory experience in a health-related setting

RESPONSIBILITIES:

       Responsible for day-to-day operations

       Maintain compliance with applicable federal and state accrediting bodies, local rules, and regulations

       Direct operations to ensure adequate and appropriate care and services

       Ensure agency meets topline and bottom-line revenue and margin expectations

       Responsible for identifying, communicating, and achieving key success metrics for the agency

       Recruit, coach and mentor agency staff to ensure retention and employee career growth

       Establish and implement quality standards for patient care and monitor client satisfaction and outcomes on continual basis

       Collaborate with Business Development role to provide referral network credibility

       Lead the weekday morning conference call with team leaders

       Familiarize all employees, with Agency rules, policies and procedures

       Oversee and manage caregiving team

       Ensure appropriate staffing levels are maintained

       Effectively communicate with clients and their representatives, referral partners, and employees

       Participate in local industry networking, public relations and marketing events

       Other duties as assigned

REQUIREMENTS:

       Schedule:        Monday through Friday, ability to be on-call

       Education:       Minimum of Diploma or GED

       Experience:     Home Health/Care: 2 years

 Branch Administrator: 1 year (Preferred)

 WORKING ENVIRONMENT:

      Agency office

      Client homes

      Skilled, Independent and Assisted Living Communities

PHYSICAL REQUIREMENTS:

       Ability to participate in physical activity, including ability to lift 50 lbs. safely

       Ability to work for an extended period of time while standing and being involved in physical activity

       Ability to do extensive bending, lifting and standing on a regular basis

COMPENSATION:

      Job Type:        Full-time

      Salary:             Depending on experience

      Benefits:          Profit sharing

  Paid time off

  Health/Dental/Vision Insurance/401k