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Client Services Director - Home Care jobs in Ohio

Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Client Services Director - Home Care jobs

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Future Opening: Youth Respite Home Manager
  • AGENTIC CLIENT SUPPORT SERVICES LLC
  • Tallmadge, OH FULL_TIME

  • Job Summary:


    The Youth Respite Home Manager is responsible for planning, directing, or coordinating care for our clients (including, but not limited to, client finance, medical needs, in-home care, and quality assurance) for individuals with developmental disabilities served in a group respite home setting. Additional responsibilities include human resources functions for the agency, including hiring, coordination of DSP schedules for retention and internal compliance to meet the level of care for individuals’ needs, and performance management of all employee staff. Ensure customer service and relationships between all team members involved in the care of individuals, including DSPs, family members, guardians, county/state representatives, and internal departments. Ensures appropriate compliance with applicable policies, laws, and regulations outlined by Agentic Client Supports and the Ohio Department of Developmental Disabilities.


    Supervisory Responsibilities:


    ·        Recruits, orients, trains, evaluates and monitors the on-the-job performance of staff.

    ·        Aids in managing staff and expenses consistent with approved budgetary goals.

    ·        Establishes and achieves goals and objectives for the team.

    ·        Prepares work schedules following client staffing ratios, makes job assignments, and prepares payroll for submission by the payroll administrator.

    ·        Manages the services and supports in compliance with policies and procedures of Agentic Client Support Services and the Ohio Department of Developmental Disabilities, including auditing HPC documentation, Med Admin Records, Mileage, and other service documentation.

    ·        Ability to work flexible hours and cover direct support shifts. 

    Responsibilities / Essential Functions:

    ·        Direct Support—demonstrates excellence in the provision of culturally appropriate direct support services using person-centered approaches, builds self-advocacy and self-determination skills, and facilitates the person being included and engaged in their community.
    ·        Health, Wellness, and Safety—work with the person and their team to develop a support plan that promotes health and safety and actively monitor, review, and ensure support meets the person’s needs and desires.
    ·         Participant Support Plan Development, Monitoring, and Assessment—operationalizes the person’s goals and chosen outcomes; coordinates and facilitates the provider support team and maintains excellent communication with other team members (family, friends, county boards); ensures services and supports are correctly documented; monitors and reviews services to ensure they are meeting the person’s needs and desires or else working towards revisions of the plan.
    ·         Facilitating Community Inclusion—develops support in coordination with the person; supports the person in exploring educational, employment, volunteer, and retirement opportunities.
    ·        Promoting Professional Relationships and Teamwork—enhances professional relationships with the provider team and other team members; works effectively with others to achieve common goals; facilitates teamwork and the professional development of those they supervise.
    ·         Staff Recruitment and Retention—use best practices to recruit actively and retain highly qualified staff; proactively works to equip their staff to succeed and to recognize contributions of team members.
    ·        Service Management and Quality Assurance—manages and oversees people’s services and supports in various settings in compliance with federal, state, and local requirements and best practices; seeks to do things the best way.
    ·        Advocacy and Public Relations—educates community members on the rights of people with developmental disabilities; advocates for and with people to access and participate in services and opportunities that promote safe, respected, and valued membership in the community.
    ·         Leadership, Professionalism, and Self-Development—professionalism and engages in ongoing self-development and professional-development activities; supports co-workers and actively engages in the organization’s life.
    ·        Cultural Awareness and Responsiveness—respects the unique characteristics of each person and provides culturally appropriate services and support; values the diversity of team members. 
    ·        Communication and Constructive Problem Solving—communicate clearly and respectfully; express complex ideas in understandable terms; actively engage with their supervisor, co-workers, and direct reports to find positive solutions to challenging situations.
    ·        Mission, Vision, and Values—understands, supports, and puts the organization’s mission, vision, and values into practice. 
    ·        Work Ethic, Skills, and Practices—is committed to doing the best job possible, follows company policies, and is punctual and responsible in completing their duties; mentors others to demonstrate the same excellence.

    Required Skills/Abilities: 

    • Effective management, verbal and written communication, interpersonal, leadership, analytical, organizational, math, and budgeting skills, accurate typing, and data entry skills.
    • Respect the confidentiality of information learned through employment with Agentic.
    • Promotes positive public relations for the agency.
    • Motivates staff and maintains a high level of morale
    • Self-Starter
    • Organized with attention to detail
    • Time management skills
    • Strong customer service skills with professional phone and email etiquette
    • Driver’s license and reliable transportation
    • Clear BCI with no disqualifying offenses
    • First Aid and CPR Certification (preferred)
    • Behavior Management 
    Education and Experience:

    •  High school diploma or GED
    • An associate degree in business administration or related management is preferred.
    • Three to four years of experience in developmental disabilities; two years of leadership and management experience is preferred.
     Physical Requirements: 

    Prolonged periods of sitting and typing on a computer.
    Ability to assist with placing clients in physical holds.
    Must be able to lift at least 50 pounds.
    Compensation: $20.00 - $25.00 per hour



    Agentic Client Support Services, LLC formed due to a need for provider agencies that are reliable, caring, committed, and punctual. Agentic offers compassionate, committed, and comprehensive solutions for providing the utmost care to those with developmental disabilities. Our services are carefully focused on the unique needs of our clients.

  • 9 Days Ago
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Client Care Coordinator (CCC)
  • Comfort Keepers Home Care
  • Lima, OH FULL_TIME
  • Join our Team and Elevate the Human Spirit Do you love helping others? Do you want to work with a team of caring professionals dedicated to the promise of Elevating the Human Spirit? Are you looking f...
  • 13 Days Ago
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Director, Client Services
  • Equity Administrative Services Inc And Affiliates
  • Westlake, OH FULL_TIME
  • This position is located in our Westlake, OH office full-time. JOB OVERVIEW The Director, Client Services provides strategic leadership and direction to the Client Services department to drive overall...
  • 19 Days Ago
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Americare Home Care Field Agent
  • Americare Home Care Services
  • Cleveland, OH FULL_TIME
  • Overview of the Company:- Americare sells pre-paid contracts for a specified number of hours of nonmedical, in-home personal care.- Located in Bloomsburg, Pennsylvania, Americare operates in Pennsylva...
  • Just Posted
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Americare Home Care Field Agent
  • Americare Home Care Services
  • Dayton, OH FULL_TIME
  • Overview of the Company:- Americare sells pre-paid contracts for a specified number of hours of nonmedical, in-home personal care.- Located in Bloomsburg, Pennsylvania, Americare operates in Pennsylva...
  • Just Posted
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Americare Home Care Field Agent
  • Americare Home Care Services
  • Columbus, OH FULL_TIME
  • Overview of the Company:- Americare sells pre-paid contracts for a specified number of hours of nonmedical, in-home personal care.- Located in Bloomsburg, Pennsylvania, Americare operates in Pennsylva...
  • 5 Days Ago
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Client Services Director - Home Care jobs at Popular Companies

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Client Services Director
  • Amy Cell Talent
  • Troy, MI
  • Are you a teambuilder that thrives on delighting the customer and growing revenue? Keep reading! About Us E7 Solutions i...
  • 4/16/2024 12:00:00 AM
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Director of Client Services
  • Point C
  • Omaha, NE
  • Point C is hiring a Director of Client Services/Market Leader to join their team on a full-time basis in Omaha, NE. This...
  • 4/16/2024 12:00:00 AM
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Director of Client Services
  • sbExperiential, LLC
  • Cornelius, NC
  • Job Description Job Description Do you thrive in a fast-paced environment where creativity meets strategy? sbExperientia...
  • 4/16/2024 12:00:00 AM
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Client Services Director
  • Hawaii Estate Law and Planning
  • Honolulu, HI
  • Job Description Job Description We are searching for a sharp, detail-oriented, organized, and polished professional to b...
  • 4/15/2024 12:00:00 AM
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Director of Client Services
  • Think Traffic
  • Philadelphia, PA
  • You thrive on watching teams succeed—and work hard internally, every day, to make sure that they do. Working directly wi...
  • 4/15/2024 12:00:00 AM
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Director Of Client Services
  • Pivotal Retail Group
  • Marietta, GA
  • EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for e...
  • 4/14/2024 12:00:00 AM
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Managing Director/Director Client Services
  • CFO's Domain
  • Title: Managing Director / Director of Client Services Company: CFO’s Domain Location: San Francisco Compensation Struct...
  • 4/13/2024 12:00:00 AM
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Director of Client Services
  • Somerset White Limited
  • New York, NY
  • Client Director / NYC Office Head Somerset White's NYC office (< 10 people) in Downtown, NY is looking to hire a leader ...
  • 4/12/2024 12:00:00 AM
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About Ohio

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director - Home Care jobs
$70,815 to $87,244

Most Popular Cities in Ohio for Client Services Director - Home Care Jobs

What does a Client Services Director - Home Care do?

Client Services Director - Home Care in Fremont, NE
Initiate and manage medication administration and/or nursing delegated specialized services to clients.
November 02, 2019
Review, create and keep updated the medication administration and specialized services records for clients receiving those services.
October 10, 2019
Attend reoccurring administrative meetings.
August 22, 2019