Client Services Director - Home Care jobs in Norman, OK

Accentra Is an Oklahoma Owned Company!

We pride ourselves on achieving the best possible outcomes for our patients and providing quality of care – whether that involves home health for managing chronic conditions, injury or illness; or hospice to provide end-of-life care and comfort. We strive to help our patients remain safe and independent at home while achieving the best quality of life possible. Thousands of families, physicians, and facilities across Oklahoma choose Accentra because of the quality care our team members provide. We value our team members and celebrate their accomplishments - we know that our team is the foundation on which our company is built. We invite you to learn more about Accentra and what has made us one of the most respected names in home care. 

Our Employees enjoy the following benefits:

• Company Car or Paid Mileage
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flex Spending Plans
• Paid Holidays
• Paid Time Off
• Longevity Pay
• Performance Bonuses
• 401(k)
• Referral Program Bonuses
• Competitive Salary and Benefits

The Director of Clinical Services directs clinical staff and works in conjunction with contracted staff to ensure quality care is provided to all patients, ensures compliance with State and Federal regulations, and ensures Hometown Home Health policies and procedures are enacted accordingly. Responsibilities include coordination of care with the Administrator and other team leaders, ensuring clinical functions of the branch are executed appropriately, communicating between administration and staff, and enacting policies and procedures with the Administrator to ensure quality of care. 

Qualifications                                                                                                       

• Currently licensed as a Registered Nurse under the laws of the state of Oklahoma.  
• Experience and knowledge related to home health standards of care, regulations, rules, and laws.  
• Prefer nurses with at least three (3) years’ home health experience in a field, administrative or supervisory position.  
• Recent experience in direct patient care in an institution or home health setting is preferred.  
• Must have excellent organizational skills and be able to adjust to changing tasks frequently.  
• Light to moderate degrees of stress incurred in daily employment.  
• Must have valid driver's license, reliable vehicle, maintain valid auto liability insurance, and be able to drive throughout service area under a variety of weather conditions. 
• Excellent verbal and written communication skills. 

Responsibilities 

• Plans and directs day-to-day clinical operations to ensure optimal care to all patients.
• Serves as member of Governing Body and agency committees as directed. 
• Educate and inform the general public as well as healthcare industry professionals in regards to home health care benefits and protocols. 
• Supervises all clinical affairs of branch. 
• Educates, promotes, and shares philosophy with all employees and branches. 
• Organizes and directs the ongoing liaison between the Governing Body, administration, appropriate contract services, and staff. 
• Establishes and maintains effective channels of communication between administration, appropriate contract services, and staff. 
• Employs qualified personnel and ensures adequate staff education and evaluations as well as retains qualified personnel to maintain appropriate staffing levels. 
• Participates in personal and professional growth of employees to develop strong interpersonal relationships with staff and team members. 
• Documents employee records in personnel files to be maintained at branch and with corporate human resources. 
• Creates and implements write-ups and corrective action plans as appropriate. 
• Works in conjunction with Administrator on clinical aspects effecting quality of care in an effort to ensure optimal care is being provided. 
• Establishes and maintains a working relationship with physician(s) in an effort to communicate any and all pertinent information to ensure quality care is provided. 
• Monitors, controls, and maintains the fiscal integrity of the agency under the Administrator’s oversight. 
• Responsible for remaining current with the development of home health concepts and procedures and being aware and knowledgeable about regulations, rules, laws, industry best practices, area of responsibility, discipline or function being managed. 
• Aware and knowledgeable of company policies, processes, and procedures to ensure compliance and appropriate implementation of quality assurance mechanisms to assess the overall agency operations. 
• Shares knowledge with other employees to grow industry business acumen related to home care, conditions of participation, and compliance. 
• In conjunction with the Administrator and Executive Administrator, seeks continuing education opportunities to remain knowledgeable of changes in the home health industry and coordinates with peers to dispense pertinent information throughout staff to improve quality of patient care. 
• Primarily responsible for defining strategy; then as appropriate and based upon employee base/skills either execute or delegate to supervisors, coordinators, or individual contributors to carry out. 
• Provides direction, makes recommendations and decisions, and sets broad policies and strategies which positively drive strategic and philosophical company-wide issues. 
• Actively participates in the development, implementation and evaluation of agency overall and yearly goals and objectives. 
• Designs, develops, and delivers in-service training to staff as coordinated with all Directors of Clinical Service and overseen by the Executive Administrator. 
• May act for other Directors or leaders in their absence as requested. 
• Must be able to perform all duties of a RN as defined in the job description. 
• Performs the job in accordance and compliance with policies, procedures, supervisory expectations, and other directives as defined by leadership.  
• Schedules & attends staff meetings, case conference, coordination of care and in-services as needed. 
• Complies with all company, state, and federal regulations to provide quality care to patients. 
• Complies with Accentra Home Health and Hospice emergency preparedness plan. 
• Timely response to and assistance with administrative and clinical tasks associated with document requests, surveys, or other regulatory demands as well as review all memos. 
• Leads in the training role of orientation of new clinical staff. 
• Ensures compliance with Accentra Home Health policies and procedures as an example to all employees and in an effort to provide quality patient care. 

Functional Abilities 

• Light to moderate degrees of stress incurred in daily employment. 
• Able to communicate verbally and in writing to the extent required by the position. 
• Able to physically perform the duties required by the position. 
• Ability to travel. 

Physical Requirements 

• Light to moderate physical activity required, including possible lifting up to 50lbs and turning of adult clients.  
• Requires good hearing to assess situations quickly and respond appropriately.  
• Good color vision essential to determine subtle changes in patient's skin color and to rapidly recognize medication and color-coded supplies.  
• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift up to 50 pounds at a time.